[Resolved]  Kingfisher Airlines — Cancelled Flight, No solution, No revert, Useless Customer Care

Address:

Maharashtra

Hi

Booking with ingfishre is a blunder. The org is a bunch of rouges and dishonest people. They canccled the flight IT -3149 booked on 30th Aug for 3rd Nov from Mumbai to Lucknow. Now they have no flights available and give losuy solutiosn to travel on 31st Oct'10 or 5th Nov'10. Finally I get a flight two days late after more than a dozan calls and chasing them around for more than 16 hrs. The flight option is 2 days late and I'm forced to spend a night in Delhi Stranded at airport just because I decided to book this stupid airlines.

I've spoken to Selma, Shaan, Vinod, Arun, Chistopher, Vijay but nobody seems to have an answer except repeating that they will get back when they have a confirmation. two days have passed and the gusy are sleeping on it. They promise to call back but nobody calls. It takes 30-45 minutes to get through on their IVR system and that also a acll has to bemade from mum to Bangalore or Gurgaon.

Then one Mr. Puneet decides to confirm the flight of a friend of mine who was also booked on the same flight and when the flight got cancelled, he was booked for 3rd and 4th even when he called later than I did so they have unfair system of que and booking.

Also when you finally do get through Kingfishers useless IVR systeme after 3-45 min their executive shang up without any solution. 5 mins back Vijay just did this.

I've written 5 mails - 3 mails through emails and 2 on their website. The mails are given below but nobody has responded. My due flight is on 3rd Nov'10 at 19.30 hrs and this drama has been going since yesterday morning (30th Oct'10) from 9.30 am but there is no solution os far (31st Oct'10 - 4 PM).

I would strongly recommend you all to not to travel by this lousy and unfair airlines.

Regards,

Munish

From: Munish BHamoriya <[protected]@yahoo.com>
To: [protected]@flykingfisher.com; callcentre.[protected]@flykingfisher.com
Cc: Munish Bhamoriya <[protected]@yahoo.com>
Sent: Sat, October 30, 2010 7:19:27 PM
Subject: Fw: Ref Call No. 17369764. Fw: Your service stinks and is useless specially when the flight has been cancelled due to your internal problesm - Why should I suffer for your useless systems

Hi Useless Customer care service

Does anybody read or bother replying to any mails forget alone taking any
corrective actions.

It's the worst service I've scene. Not a single acknowledgement whethere the
complaint has been heard even forget if its going to be addressed.

I'm still waiting for my problem to be addressed and chasing Arun, Vinod, Shaan,
Selma etc. etc at your Blr call center[protected]. You guys seem to be on
a Roman Holiday.

You guys need to be taken to courts or given a trail by public.

Thanks for nothings and being deaf ears.

Regards,

Munish







----- Forwarded Message ----
From: Munish BHamoriya <[protected]@yahoo.com>
To: [protected]@flykingfisher.com; callcentre.[protected]@flykingfisher.com
Cc: Munish Bhamoriya <[protected]@yahoo.com>
Sent: Sat, October 30, 2010 2:06:25 PM
Subject: Ref Call No. 17369764. Fw: Your service stinks and is useless specially
when the flight has been cancelled due to your internal problesm - Why should I
suffer for your useless systems

Dear Unknown and not bothered identity

Your system has degraded to new level.

When I first called and managed to get through after umpteen minutes of waiting
and almost a dozen calls I spoke to "Selma" around 9.30 am and she'd said that
she will call me back with the confirmation of new bookings - (Mumbai at 23.00
hrs ,IC 623 on 3rs Nov'10 reaching Delhi at 00.55 Hrs on 4th Nov'10 and the
leave for Lucknow on IT 3651 at 7.25 hrs on 4th Nov'10 reaching Lucknow at 8.30
am).

Selma had promised that she will call back withing 2 hrs but she did not bother
call back. She also gave me the no.[protected] to call up and register a
complaint after 11 am. When I called around 12.30 pm nobody answered the no. It
just shows the callous and lackadaiscal attitude and approach of your airline to

the problems created by itself for its customer.

When I didn't get any call back I called again around 1 pm and finally managed
to get through the blr no.[protected] after waiting for 20 minutes and spoke
to Shaan who gaian asked me to repeat the whole story and put me on hold and
came back with the lousy excuse that someone will call me, when I pushed and
howled then I was connected to Shaan who again said that the will call me back.
When I gain insisted then I was connected to floor manager - Arun who after
debating with me for 30 min has promised to call back by 6 PM. I dont expect any

call and confirmation from a useless airlines like yours.

People lie and fail to keep to commitmets which you guys yourself committ to.

Arun stated that he couldn't find a booking for me for the flight at 7.25 am
from Delhi to Lucknow when the same flight has been confirmed to a another
friend of mine flying from Mumbai who had called you guys at 10.30 am. What sort

of nonsensical system is this that for a single person (and my friend is also a

single person) who call later than me at 10.30 am while I called at 9.30 am you
can confirm his flight but not mine.

On top of it Arun has offered useless and impractical solutions of traveling on
31st Oct'10 or traveling on 5th Nov'10. next time when Mr.Mallya has to
celebrate Onam or Ugadi mabe he can also do it 1 week ahead or 1 week later or
still beter when he wants to have Kingfisher he can wait for 2 days and have it
later.

I'd booke dthis on 30th Aug'10 well in advance as per a planned booking and now
if you guys decide to cancel it and cannot find me a booking then its your
problem, I'll find a booking for myself on the same dates and you agree to pay
the amount for the same. It's your problem that I'm in this meass.

If I don't find a solution to this problem by 6 om when Arun has promised (if
Primise means anything to you guys) I'll be forced take legal action and also go

public with this.

Regards,

Munish


----- Forwarded Message ----
From: Munish BHamoriya <[protected]@yahoo.com>
To: [protected]@flykingfisher.com
Cc: Munish Bhamoriya <[protected]@yahoo.com>
Sent: Sat, October 30, 2010 10:56:25 AM
Subject: Your service stinks and is useless specially when the flight has been
cancelled due to your internal problesm - Why should I suffer for your useless
systems

Dear Mr. Mallaya (If it ever reaches you as claim and I'll come to know about it


basis the result I get if any at all)

Your service sucks & stinks and is worse than a municipal corporation.

Kingfisher Airlines - Harsh and Hard Hitting like country liquor enough to leave


you with a hangover and headache. Is there something called taste, smoothness or


consumer experience. It's all about the "Kick" that you get.

My flight IT 3149 on 3rd Nov'10 was cancelled and the I get a toll free no on
mobile to call (whoever designs this doesnt know that toll free nos cant be
called from mobile) then when I call your nos[protected]the no is busy
for more than 30 mins) and when someone comes online they cannot help and ask me


to go to airport. Then the Blr nos.[protected] is answered after almost 1 hr
on hold. In between I got connected but it isn't audible. Noone answers the no.
[protected].

Then the only option I'm given is a flight which flies from Mumbai at 23.00 hrs
(IC 623 on 3rs Nov'10) reaches Delhi at 00.55 Hrs on 4th Nov'10 and the leave
for Lucknow on IT 3651 at 7.25 hrs to reach at 8.30 hrs on 4th Nov'10. The
option has no stay option and I'm forced to be stranded at the airport for 6 hrs


and 25 min for no fault of mine to be punished to have sleepless night at
airport because of having made the "mistake of choosing " Kingfisher" to fly".
Even vague low cost carriers offer stay option if time is more than 3-4 hrs and
specifically if its in dread of night. Not to miss that I'll change the terminal


also on my own. All because i made the decision to fly "King of good times" and
this is how I'll have a good time on Diwali - Courstey mR Vijay mallaya and his
king of good times - Kingfisher airlines.

For a co who's CEO claims to look into things personally and claims in inflight
videos that he treats guests as if they're his own personal guests at his home
the service offered specially when the flight has been cancelled is a far cry.
To add to it having only one option again for a co that has its CEO as a MP in
the world's largest democracy is like offering communism. How do you expect
someone to take the option of to be stranded on the airport for one full night
without offering any stay. The flight was booked in advance and its your problem


that its getting cancelled, plz get a way of handling the situation and
definitely do not keep people on hold for 1 hrs across os and locations. It
stinks. Is this the way Mr. Mallya treats his personal guests in his home or
lets says Siddartha is treated.

There are cancellations and problems everywhere but this is the worst example of


handling a situation making a consumer go through 1 hr of being put on hold or
being told to go to airport or being given a toll free no ([protected],
[protected]) via sms on mobile when one cannot call these nos from mobile. The
least you could do is create a dedicated no or option for
cancellations/rescheduling where a consumer doesn't have to wait for 1 hr. Not
to mention that the option of being stranded on airport for the night without a
stay option is also no option.

Your behavior and customer service has ensured that I do not have Kingfisher
Airlines as the preferred airline at all in future and never to fly it again.
Also I must tell my friends and ref group about this and tell them not to fly
KF.

I dont expect any solution or answer as I've not got any solution when I calle
dyour nos.

Thanks for providing nothing.

Regards,

Munish