[Resolved]  Kingfisher Airlines — Non Redressal of Request

Address:

Uttar Pradesh

I, Mr PKS BHATTY had booked a ticket on Kingfisher Airlines to travel from Lucknow To New Delhi from Lucknow through Travel Agent 'Great value Travel' Avadh Bazar,Hotel Clarks Awadh,Lucknow on 20 Feb 2009.The Travel agency had issued an invoice indicating the Flight , Ticket & AirFare details. Subsequently I Travelled on the booked ticket on 23 Feb 2009 .The Details Of My Ticket are :- Ticket No [protected] ,Flight No IT 205,Total Fare Rs 9625/- .Since I am a Central Govt Employee there is a requirement to CLAIM the amount since I was on Valid Govt Duty.Hence, I had preffered my CLAIM through Departmental Channel (Comptroller of Defence Accounts ,Pune).However due to audit requirements I had been informed by CDA(o) Pune, that the ticket is required to be submitted since Invoice is not permissible in AUDIT. ACCORDINGLY I APPROACHED THE KING FISHER Airlines Customer Care But Regretfully they have said that a Duplicate Ticket / Certificate cannot be issued since they do not have the Data available to establish that I had Travelled on their Airlines.The complete Details of the Flight,Ticket No, Airfare & Boarding pass had been provided to the Airlines but inspite of that they are unable/unwilling to assist me on the issue resulting in my Claims not being passed by Authorities causing Unwanted Financial Loss to me. It is Requested that through the medium of Your Good Offices KINGFISHER Airlines be Directed to issue me with a duplicate ticket or a Certificate to enable me to prefer the long outstanding claim and obviate further Harrasment at the earlist please.