Clarks Complaints & Reviews

I bought floaters on 5th March 2023 all the rubber has come out and colour has worn out it doesnot look like Clark’s any money re

Hi Team,

I bought a pair of Men's Clarks shoes on 24th Feb through the Myntra app. I wore them 4-5 times till date. The Quality of these shoes are not good as I heard about Clarks Brand. Sharing some pics of that as an attachment. Please find it and do something if you can.

Thanks & RGds
Raj Dogra
[protected]
[protected]@gmail.com

ORDER DATE : 10th March 2023
PAYMENT DATE : 10/03/2023 @ 10:47.59 AM
PAYMENT AMOUNT : Rs 4, 899.00
PAYMENT MODE : CREDIT CARD (HDFC)

As of today 24/04/2023.

DAYS SINCE PAYMENT : 43 Days
No. OF EMAILS SENT BY ME : 11 Emails
No. OF PHONE CALLS FROM ME TO CLARKS : 12
No. OF TIMES I HAVE SENT/RE-SENT PROOF OF PAYMENT : 2

ACTION TAKEN BY CLARKS : 0
FALSE PROMISES AND BLAME SHIFTING ON INTERNAL SYSTEMS : 11
PHONE CALL FROM CLARKS TO ME : 1 (courtesy Call - no resolution)

I was promised an email and follow up from a supervisor who identified herself as SNEHAL on 19/04/2023, it has been 5 days since and NO PHONE CALL, NO RESOLUTION.

Please let me know how to pursue this further.

I purchased the a pair of boots from Clarks online on 11/18/22. They arrived shortly after and were too large. I sent them back following Clarks instructions and placed an order for a 1/2 size down on 11/27/22. I have still not received a refund from the return even after spending hours on the phone over 5 calls to customer service. I would like a full refund issued for the boots I sent back.
Order Details:
1) No.[protected], 11/18/22, $142.43
2) No.[protected], 11/27/22, $113.94

I ordered two pair of shoes from the Clarks website. I've been trying to return them as one pair has right side shoe bigger than the left side. It's clearly visible that it's defective. Whenever I'm trying to submit the return online it gives error. The shoe is quite expensive( 7499 Rs) and it's really shameful that Clarks is sending defective products to it's loyal customers. I even tried to call on the given customer care no but no one is picking the phone. When a guy picked up the mobile no given as customer care no he told that he's doesn't work in Clarks and it's his personal no and not Clarks customer care no. Another pair is made of nubuck leather and I can't wear it, so I want to return this but the return process is not functioning and giving errors.
Kindly help me.

I've bought a Privo shoe from the INC5, Esplanade store in Kolkata, and the sole is completely damaged after limited use. It's a shame that such an expensive shoe got completely damaged so easily with only a 60--70 days office use (no harsh usage involved) .

I bought it on 21st August, 2022 and started using only from end of September.
Place of purchase: INC.5, 15/2, Grand Hotel Arcade, Jawaharlal Nehru Rd, New Market Area, Dharmatala, Taltala, Kolkata, West Bengal 700013
Price: INR 4K

The picture of the show is attached for your reference. Let me know the way forward.

I have purchased women sandal from kharar, punjab on 19/7/22. But after wearing after 2 times, it's bottom torn. I contacted the shop but he refused to do anything as he said company is not responsibal.

It is very bad for company like yours. It is shameful.

My order number CL-EU[protected] was placed on august 28, 2022. I have not received yet my order (we are October 4, 2022).
Many emails were sent with no clear response from your part.
Many demands to finally cancel my order were placed with no response from your part.
Very BAD customer service.
I demand that my order be cancelled immediately with a confirmation by email

Ticket No:[protected]

Mada a complaint to Clarks about 45 days ago on a shoe that I bought and used for about 5 times and the sole has fallen apart .
The complaint no. Is as above .

Have kept calling the customer support and also emailed them on several occasions but no response

Had paid a full amount for them at the store (₹9999/-) and frankly don't expect a shoe sole this costly to tear and fall apart

First Order: 3 pairs of shoes on 24th July 2022 for 15% Off. However they delivered only 1 pair after 15 days. The other two pairs were shipped and were out for delivery on 17th and 22nd of July but both never reached my place. When I contacted their customer care over 3 calls, they simply refused to find out the reason why there was no delivery. They told me that on the 2 separate occasions they were processed for a return.

Next, on the call on 17th, the customer care representative told me to reorder the shoe that had been cancelled so I placed another order for 2 pairs of shoes on 17th Aug 2022 for 10% off. This time again, a pair was delivered 16 days later while the other pair was 'dispatched' but now on Sep 7th, again as with the first order, this second pair is on RTO back to the store without any attempt of delivery.

When I called Clarks on 24th August and escalated to the Line Manager about the two missing pairs from the first order. They promised me a discount at the local store. However, as of 7th September, I've received no communication whatsoever.

A fraudulent operation seems to be in place - where they 'dispatch' ghost deliveries that are never received. They then claim RTO. It looks like a tax evasion scam. They discount multiple pairs of shoes but send only one. The remaining shoes 'sold' for a discount are 'returned' and then sold again at full price.

They were pretty hesitant to find out and get back about the long delays (they say 6-7 days) but the fastest was 16 days. I also asked about the details of the 'attempted deliveries' - again they avoided that.

I have more receipts/correspondence detail if required.
Two tickets - [protected] and [protected] not resolved and more generated on Aug 24th

Note: They used two different couriers for the two orders - 1) Ecomm and 2) Delhivery

I have ordered clarks sandal from Ajio as showned in the attached picture but it got cracks after my 1st wear my heart was scattered by seeing that cracks, were in both sides on the sole soo unhappy with the product..
Not any clarks product from now on..

I have oder a loafer on 28 July and my order ID is FY62E1066901FA994A46 I had not yet received and there is no response from the company and customer care also
I have been waiting for one and half week

I returned order #[protected]Tracking No. [protected]) to Clarks, at the end of June 2022. I still have not received my refund and I am not able to get a hold of Clarks Canada, by email or phone.

I had ordered for a pair of Strappy Singback Sandals on 30th April ‘22.
I would have worn the sandal 4 times in total and I see the backstrap of the sandal is separating from the leather for both .
I have already raised a complaint on 14th July '22 by writing to customer.[protected]@clarks.in and my ticket reference number is [protected]. I have not heard even once from the Clarks team .

This definitely looks to be a manufacturing defect. Please initiate a refund or replacement for the sandals .

Purchased a pair of tormatch shoes from Pacific Mall Store, Tagore Garden, New Delhi' on 30th June, 2022 for Rs.7, 700. Asked for 8.5 size but was given size 9 telling that Clarks 9 size is same as 8.5 size of other brands. Tried at home, found it longer and am not comfortable.
Complained thru mail to customer care vide Ticket No.[protected] dated 7th June which remains unresolved till date..The pair of shoes are packed and fresh as they were and unused. Sent the copy of bill and pics of the shoes to the customer care but no response from them. I have requested to either change my shoes to size 8.5 or refund me the money I paid.

I have placed my order for a pair of shoes from clarks website on 11 june 2022 and its said on the website that i would receive my order within 5-7 days its now 23 june and even after writing multiple emails and calling multiple times i have got no response from them at all
Truly shocked by the customer care at clarks
At this point i have tried at every possible way to contact them and got no response at all
I am now thinking of filing a complaint int he consumer courts
My order no is FY62A4B88201D470D890

Clarks shoes phon number of company:-is[protected] I purchase shoes of rupees 1300 and shoe company deliver another shoes and l requested to return my money but company was not reply anything and my father has not having to much money he was given to my mother for purchase shoes and my mother given to me to buy shoes sir please help me I will have some screen shot of shoes cheating which done by company i am 17 year old boy

Bought Formal shoes of clarks
It teard within 3 months due to low qualiya of glue used

I have purchased Clarks grey velvet from the Brand factory
the sole is peeling off after just 3 uses
Can you please help me replace or repair the same

I ordered two pairs of shoes from Clarks, but they were not as good as expected. I returned them a month ago but still haven't received any email or information about the refund. The order number is[protected].