Submit a Complaint
Claimed

Clarks Complaints & Reviews

www.clarks.in
1
Updated: May 30, 2023
Complaints 173
Resolved
13
Unresolved
160
Bad 😕 It seems that Clarks has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Clarks

Having problems with Clarks?

File a complaint and get it resolved by Clarks customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Clarks

Recently resolved complaints

View all complaints

Most useful reviews

Clarks reviews & complaints(173)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mridu deora
from Ghaziabad, Uttar Pradesh
May 30, 2023
Report
Copy

Floaters

I bought floaters on 5th March 2023 all the rubber has come out and colour has worn out it doesnot look like Clark’s any money re...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
R
[email protected]
May 20, 2023
Report
Copy

Product Quality

Hi Team,

I bought a pair of Men's Clarks shoes on 24th Feb through the Myntra app. I wore them 4-5 times till date. The Quality of these shoes are not good as I heard about Clarks Brand. Sharing some pics of that as an attachment. Please find it and do something if you can.

Thanks & RGds
Raj Dogra
[protected]
[protected]@gmail.com...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nmr79
Apr 24, 2023
Report
Copy

Fraud - Non DELIVERY, No REFUND of payment, Ticket No:680857637329

Address: Mumbai
Website: www.clarks.in

ORDER DATE : 10th March 2023
PAYMENT DATE : 10/03/2023 @ 10:47.59 AM
PAYMENT AMOUNT : Rs 4, 899.00
PAYMENT MODE : CREDIT CARD (HDFC)

As of today 24/04/2023.

DAYS SINCE PAYMENT : 43 Days
No. OF EMAILS SENT BY ME : 11 Emails
No. OF PHONE CALLS FROM ME TO CLARKS : 12
No. OF TIMES I HAVE SENT/RE-SENT PROOF OF PAYMENT...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
E
emzak11
Apr 18, 2023
Report
Copy

Missing Refund

I purchased the a pair of boots from Clarks online on 11/18/22. They arrived shortly after and were too large. I sent them back following Clarks instructions and placed an order for a 1/2 size down on 11/27/22. I have still not received a refund from the return even after spending hours on the phone over 5 calls to customer service. I would like a full refund issued for the boots I sent back.
Order Details:
1) No.[protected],...
Helpful
Found this helpful?
Write a comment
Report
Copy
W
wasiqonline
Mar 24, 2023
Report
Copy

Defective Shoes & Improper Material

Website: Clarks.in

I ordered two pair of shoes from the Clarks website. I've been trying to return them as one pair has right side shoe bigger than the left side. It's clearly visible that it's defective. Whenever I'm trying to submit the return online it gives error. The shoe is quite expensive( 7499 Rs) and it's really shameful that Clarks is sending defective products to it's loyal customers. I even tried to call on the given customer care no but no one...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dip_kgp
from Kharagpur, Bihar
Feb 19, 2023
Report
Copy

Clarks/Privo shoes damaged

I've bought a Privo shoe from the INC5, Esplanade store in Kolkata, and the sole is completely damaged after limited use. It's a shame that such an expensive shoe got completely damaged so easily with only a 60--70 days office use (no harsh usage involved) .

I bought it on 21st August, 2022 and started using only from end of September.
Place of purchase: INC.5, 15/2, Grand Hotel Arcade, Jawaharlal Nehru Rd, New Market...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aman Gupta17
from Chandigarh, Chandigarh
Oct 28, 2022
Report
Copy

Faulty product

I have purchased women sandal from kharar, punjab on 19/7/22. But after wearing after 2 times, it's bottom torn. I contacted the shop but he refused to do anything as he said company is not responsibal.

It is very bad for company like yours. It is shameful....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mehanita
Oct 4, 2022
Report
Copy

Order not received since August 22

Website: Clarks.eu

My order number CL-EU[protected] was placed on august 28, 2022. I have not received yet my order (we are October 4, 2022).
Many emails were sent with no clear response from your part.
Many demands to finally cancel my order were placed with no response from your part.
Very BAD customer service.
I demand that my order be cancelled immediately with a confirmation by email...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Badami2022
from Mumbai, Maharashtra
Oct 3, 2022
Report
Copy

Shoe sole falling apart

Ticket No:[protected]

Mada a complaint to Clarks about 45 days ago on a shoe that I bought and used for about 5 times and the sole has fallen apart .
The complaint no. Is as above .

Have kept calling the customer support and also emailed them on several occasions but no response

Had paid a full amount for them at the store (₹9999/-) and frankly don't expect a shoe sole this costly to tear...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
gvsrinath
Sep 7, 2022
Report
Copy

Clarks.in (Multiple shoe pairs) - Delivery Fraud

Address: Fulcrum Business Centre, A- 202, Sahar Road, Andheri East, Next to Hotel Hyatt Regency, Mumbai – 400099

First Order: 3 pairs of shoes on 24th July 2022 for 15% Off. However they delivered only 1 pair after 15 days. The other two pairs were shipped and were out for delivery on 17th and 22nd of July but both never reached my place. When I contacted their customer care over 3 calls, they simply refused to find out the reason why there was no delivery. They told me that on the 2 separate occasions they were processed for a return.

Next,...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pema Norzang Bhutia
Aug 17, 2022
Report
Copy

My sole got cracks after 1st wear

I have ordered clarks sandal from Ajio as showned in the attached picture but it got cracks after my 1st wear my heart was scattered by seeing that cracks, were in both sides on the sole soo unhappy with the product..
Not any clarks product from now on.....
+4 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rosh Glody
Aug 8, 2022
Report
Copy

Not yet received the product

I have oder a loafer on 28 July and my order ID is FY62E1066901FA994A46 I had not yet received and there is no response from the company and customer care also
I have been waiting for one and half week...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Susanne Duke
Aug 2, 2022
Report
Copy

Refund for order #222152646

I returned order #[protected]Tracking No. [protected]) to Clarks, at the end of June 2022. I still have not received my refund and I am not able to get a hold of Clarks Canada, by email or phone....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
aakriti.vig
from Bengaluru, Karnataka
Aug 2, 2022
Report
Copy

Strappy Slingback Sandals

I had ordered for a pair of Strappy Singback Sandals on 30th April ‘22.
I would have worn the sandal 4 times in total and I see the backstrap of the sandal is separating from the leather for both .
I have already raised a complaint on 14th July '22 by writing to customer.[protected]@clarks.in and my ticket reference number is [protected]. I have not heard even once from the Clarks team .

This definitely looks to...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Raina M.
Jul 26, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
Report
Copy

Tormatch Shoes

Address: Ist floor, Pacific Mall, Tagore Garden, New Delhi

Purchased a pair of tormatch shoes from Pacific Mall Store, Tagore Garden, New Delhi' on 30th June, 2022 for Rs.7, 700. Asked for 8.5 size but was given size 9 telling that Clarks 9 size is same as 8.5 size of other brands. Tried at home, found it longer and am not comfortable.
Complained thru mail to customer care vide Ticket No.[protected] dated 7th June which remains unresolved till date..The pair of shoes are packed and fresh as...
+4 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Muneeb97
from Hyderabad, Telangana
Jun 23, 2022
Resolved
Report
Copy
Resolved

Delayed shipment

Address: Mumbai
Website: Clarks.in

I have placed my order for a pair of shoes from clarks website on 11 june 2022 and its said on the website that i would receive my order within 5-7 days its now 23 june and even after writing multiple emails and calling multiple times i have got no response from them at all
Truly shocked by the customer care at clarks
At this point i have tried at every possible way to contact them and got no response at all
I am now...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Punit Dhote
Jun 19, 2022
Report
Copy

Online shopping fraud

Address: 9104760700
Website: Clark shoes company

Clarks shoes phon number of company:-is[protected] I purchase shoes of rupees 1300 and shoe company deliver another shoes and l requested to return my money but company was not reply anything and my father has not having to much money he was given to my mother for purchase shoes and my mother given to me to buy shoes sir please help me I will have some screen shot of shoes cheating which done by company i am 17 year old boy...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
Mohil Pipaliya
Jun 8, 2022
Report
Copy

Defective product

Address: Rajkot

Bought Formal shoes of clarks
It teard within 3 months due to low qualiya of glue used...
+2 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shruti Tandur
Jun 6, 2022
Report
Copy

The sole is peeling off

Address: Mumbai

I have purchased Clarks grey velvet from the Brand factory
the sole is peeling off after just 3 uses
Can you please help me replace or repair the same...
+2 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
J
J Z
May 18, 2022
Report
Copy

Returned Shoes a month did not receive a refund

I ordered two pairs of shoes from Clarks, but they were not as good as expected. I returned them a month ago but still haven't received any email or information about the refund. The order number is[protected]....
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

ShoppersStop.com
1.5
(724)
Uniform In A Box
3
(5)
Lotto Sport
2.1
(70)