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Clarks Complaints & Reviews

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Last updated May 18, 2022
Complaints 154
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Clarks reviews & complaints(154)

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I ordered two pairs of shoes from Clarks, but they were not as good as expected. I returned them a month ago but still haven't received any email or information about the refund. The order number is[protected].
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    Product not received nor refund from them FY622E247D01DE94B94C
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Clarks — Refund not issued

      My order I'd is FY620E2C26018996E6C5. I have not received my refund and no response from customer care...
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      I ordered a pair of shoes from Clarks in December but didn't like the fit so requested a return by sending a request on their customer care ID and also called the helpline but there has been radio silence at their end. No response to even follow up emails, no customer care representative spoke to me or called back. Neither did anyone pick up the product, hence there hasn't been any refund too

      It has been more than a month...
      +2 photos
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      On the facebook, advertisement was flashed for Clarks Shoes at discounnt and i booked the shoes. website was exactly what Clarks.in was. i paid Rs 1499 through payU by using my GPAY. payment went to some Rimpal Kumari but i did not get any order confirmation. i got payment confirmation from PayU. i tried to stop the payment through Gpay and my bank but it was too late. looks like someone is fooling people in the name of Clarks shoes. i called...
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      Clarks team
      My name is Kannan residing at Velachery, Chennai. I bought Clark’s Men navy leather loafers-10 UK from Amazon. herewith attached is the proof of invoice copy and shoe pics for your reference. As I was stuck in lockdown I couldn't wear the shoes for some months. Now I ‘am really shocked to see that the blue color has changed in some places after using the shoe for a week. I have used many brands in my lifetime. But this...
      +4 photos
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      My name is RK Sharma and I had purchased a pair of CLARKS SHOES from clarks.in with order id FY61C3477B01209656F2 on 22nd December 2021 and received them on 27th December 2021.

      I found the shoes to be 3 years and pre used in condition. So, I raised a return request but they did not process it and deliberately did not process it since return option is available for only 15 days.

      It is 19th January today and I still have not received a response regarding return of my order and they have even cancelled my request for return on their website.

      It is frustrating since they assured me that return will be initiated between 3-5 days on a mail they had sent on 5th January 2021.
      But till date no one has come for pickup of my return order.

      I request clarks through medium of this platform to kindly initiate the return for my order with order id : FY61C3477B01209656F2
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        Hello, i had purchased a pair of shoes online from clarks website and
        I have raised multiple request since the last 1 month for return of the shoes but till date no return has been initiated, no answer to my mails from customer service and I am very frustrated with this experience which I have received from clarks

        My order id is FY61C3477B01209656F2

        The last mail that I received from clarks customer care...
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        I had placed an order on Jan 2 but thus far I have not received any order confirmation or status update....
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        Had ordered orthopedic flat sandals for women on 25th. December 2021 made the payment by credit card . received a mail of confirmation of order .
        order no #13016 .Received this mail from some cityjason.shop . Had done the purchase from clarks offical site.
        product not received till date...
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        Hello, I had purchased a pair of shoes online from Clarks website and
        I raised a return request for the order which I had received.
        My order id : FY61C3477B01209656F2 and I received a message from Clarks regarding acceptance of return and initiation of pickup of the shoes.

        I had received the following message on 31st December 2021: "Please keep your reverse pickup Order Number :[protected] of GOFYND...
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        I have ordered the shoes from clarks. I have received the order. I want to to return the shoes. My order qualifies for return policy. Some how I am not able to process the return from website from my account. The order status is not yet updated on the website it say out for delivery The product is already delivered on 30th Dec 2021. So there is return option available. for reference I have attached the screenshot of the website, my account....
        +2 photos
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        I had purchased a pair of shoes online from Clarks website and
        I have been trying to raise a return request for the order which I have received. My order id is FY61C3477B01209656F2

        The shoes which I had received it on 27th October were 3 years old
        and on the box the date of manufacture was written as august 2021
        but when I opened the box, I found that the shoes were actually manufactured in September 2019....
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        #Clarks®# Women's Orthopedic Walking nurse shoes (50% OFF TODAY -) × 1
        Black / 38 / BUY 1
        Rs. 1, 499.00

        Subtotal

        Rs. 1, 499.00
        Shipping

        Rs. 0.00
        Taxes

        Rs. 14.84
        Total

        Rs. 1, 499.00
        Till today ihave not received the shoes.Please refund my money.
        I lastthe faith in the company ....
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        #Clarks®# Women's Orthopedic Walking nurse shoes (50% OFF TODAY -) × 1
        Black / 38 / BUY 1
        Rs. 1, 499.00

        Subtotal

        Rs. 1, 499.00
        Shipping

        Rs. 0.00
        Taxes

        Rs. 14.84
        Total

        Rs. 1, 499.00...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Clarks — No Refund

        Order No. FY61A25D9F01427883BF

        I have ordered a pair of shoes and then returned them on 13/12/2021 . There is no option on their website to add bank details and no one is telling me how I will get my refund back .Their website has been showing "Out for Delivery to Store" for more than a week . No one is replying to customer care no. and mails ....
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Clarks — Shoes returned but refund still not issued, no response from Clark's on mail

        I had ordered Clarks shoes with the order number:[protected]
        Not getting any response from Clarks neither from their customer care number...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        3 of 1, 311
        Order #INE1920 confirmed
        Inbox

        REDBOXMALL [protected]@outlook.com via shopifyemail.com
        Thu, Dec 9, 4:21 PM (10 days ago)
        to me

        REDBOXMALL
        ORDER #INE1920
        Thank you for your purchase!
        Hi SOUNDARAM, we're getting your order ready to be shipped. We will notify you when it has been sent.


        This orderi placed on 9th dec 2021 and paid amount rs.1500/- till todayihave notr eceived the shoe nor any communication
        Dec 25, 2021
        Complaint marked as Resolved 
        ORDER #INE1920 Thank you for your purchase! Hi SOUNDARAM, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store this is the message received from red box mall vid shopifyemail.com for a clarks diabetic shoe ordered and Rs.1500/-paid online. till today i have not received any communication.
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          I placed an order for diabetic shoe on 9th Dec2021.
          ORDER #INE1920
          Till today not received the product.
          I paid Rs.1500 also.
          Please help me
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            I have been trying to contact clarks customer services on phone which is always busy with no response and on email which no one replies to . I want to return the olive slippers worth rs 2999 from order number FY61B240BC012CD744CA
            I am unable to create a return request using website as nothing happens when i click on return option.
            I tried to reach out to the customer services number but there is no answer on that number, it...
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