[Resolved]  Koovs — Unethical Practices by Koovs

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hello Team,

This complaint is against a e-Commerce web site ''Koovs'' ( http://www.koovs.com ). I purchased a offer on Koovs on 22 December at around 11.57 pm.
Offer Name :: Picnik Square Salad Bowl 6 inch. Free Home Delivery.

'Koovs' came up with a offer 'Picnik Square Salad Bowl 6 inch. Free Home Delivery' and I purchased it on 22 December but unfortunately due to network issue my money got deducted from my bank account but order number did not generated. I waited for 10 days in hope I will get my refund automatically like all e-Commerce web sites do but when they did not initiated any refund process I mailed them thrice (with follow-up mails) with the bank statements and transaction id and all the details that I had but they never replied back to my mails.
I even called them for so many times but they never attended my calls. Every time I ended my calls after waiting for 10-15 minutes hearing their computer recorded voice. This happened for so many days.

And, When i contacted Citibank for this query they mailed me following statement :
"The purchase has been successfully made and the payment has been effected to the Merchant vide Payment Voucher (PV) # [protected] and trace number[protected]. We request you to contact the service provider quoting the above reference numbers for further assistance."

Below are the few details ::

Account number : [protected] (Citibank)
Payment Voucher (PV) # [protected]
Trace number[protected]
Transaction details in my account for this transaction :: 23/12/2011 PURCHASE SUBJECT: ONUS 22DEC1829 Card no.: 5081XXX2XXXX3508 22DEC EBILLING SOLUTIONS Ref:[protected] Ref No :- 22DEC1829 52.00

Please help me and do the needful so that I can get my Rs. 52 refunded . It’s not about the Rs. 52 but it’s about online merchants who follow unethical practice and do not revert back to Emails or calls.

Nikhil Bansal
[protected]