KORYO 1.5 TON SPLIT A.C — poor installation by untrained and ill equipped workmen

Address:

Lucknow, Uttar Pradesh

I had purchased a KORYO Split ac 1.5 ton capacitymodel no
KSO18A035written on the packing and model no KS118A03S written on the
bill from bigbazar on 12-08-10.The m/c was installed at my residence
on 14-08-10 by untrained people who did not follow ant guidelines
specified for installation of split units.Some of the bunders
committed by them are as follows:-
• At the time of connecting both pipes to the outdoor unit(condenser
coil) no vacuum and purging had been done. Which is a clear violation
of instructions laid down in Installation Manual (page 11). In fact
the men deployed for installation did not carry any vacuum pump and
refrigent cylinder. They just connected the pipe and opened the gas
there by contaminating the refrigent with atmospheric air and moisture
present in the tubes and the evaporator coils(indoor unit).They were
very much ignorant about the fact that the refrigent would be
contaminated with air and moisture present in the tubes and evaporator
coils if vaccum not done and insisted that they have installed
hundreds of A.C like that only.
• The extra pipe has not been cut but left rolled just to avoid
cutting and preparing ends
• The indoor unit base plate has been fixed with wood screws hammered
in the pvc bushings and not screwed .The steel screws with pvc
bushings supplied with the unit has not been used.
• The workmen did not had any tools needed for installation viz-level
guage,torque wrench,gas leakage detector,,Vaccum pump,Thermometer
multimeter etc as no current drawn was measured nor temp measured
• Out door unit has not been anchored and is just placed on the roof top.
• No installation completion report neither the installation charges
recipt has yet been given.
In view of above the machine is underperforming and my get damaged
early.I would request you to look into the matter and take up the
issue with the installing agencies at the earliest.I have also made a
complaint tothis effect at toll free no today (service no 252297)