[Resolved]  koryo 1.5 ton window A/C — no after sale service

Address:

Gurgaon, Haryana

Last month We purchased three sets of Koryo 1.5 on window a/c from Big Bazar Ambi mall Gurgaon, keeping in mind that we are buying a good product and can rely upon it's after sale services but we are really shocked the way our compalint is handled. One of the three A/c is giving lot of noice. Immediately on 1st June 2010 after finding the problem we called Koryo service centre to send engineer and asked for the complaint registration (log in) number. but they said sooner they will call us back. no one called us and till date no one attended the complaint. the service centre is not providing log in number.

We are facing problems in calling the service centre and not finding a proper person to get the solution. we can not use the a/c as the sound is dangerous since that day, We are constantly in touch WITH THE CALL ATTENDANT . But she is only giving false promise for sending the help but no one hear my voice as if they are favouring their company by not giving service to the client. No customer will buy any koryo product after facing this attitude of service centre staff.