[Resolved] Koryo 21" TV — Bad after sales service

kamalgates

from Chandernagar, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

Within one and a half year of purchase, the product has gone bad 3 times. The last time it had gone bad , I called up the customer care centre. A rep from the customer care centre attended after 4 days. The rep took the PCB inside the TV and promised to return the PCB within 4 days with Rs 500 charge. However , even after 8 days, the PCB has not been returned. Also after 8 days, the customer care rep called and said that the matter will take some more time and Rs.1500 will now be charged for the same. This is very annoying on my part and I request to take strict action against the brand Koryo Electronics.

Regards,
Kamal Singh Dugar

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Koryo reviews

View all 507 Koryo Reviews

Comments

gvs2u52

from Madurai, Tamil Nadu

Koryo 21" TV — Replacement of faulted TV

Hi,

Kindly note that we have purchased a Koryo 21" color TV from Big bazaar Vadapalani outlet
on Feb 4, 2009.

We identified that the TV has some fault and the same has been verified by the
person who was sent for demo i.e Mr. Ravi Narayanan.

I have raised complaint to the Vadapalani outlet since Feb 5, 2009.

So far no response has been taken from your side.

Kindly take this into account and please replace the TV set as soon as possible.

Cash memo # T21/24081 DT:04/02/2009

Rgds,
Vijayasudan.G.

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear Mr. Kamal,
This is Priya from Future Group. We regret the inconvenience faced by you. We have taken a note of your concern. Kindly provide us with your invoice and contact details by writing to us at [protected]@futuregroup.in along with your reference id 12109 so that our team can assist you at the earliest.

Regards,
Priya
Future Group Care

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear Mr. Kamal,
This is to remind you that you are requested to provide us with the above mentioned details by writing to us at [protected]@futuregroup.in along with your reference id 12109 so that we can assist you.

Regards,
Priya
Future Group Care