I had purchased of a reputed brand Koryo a micro wave oven from Big Bazar (EDM) Ghaziabad on 13 Nov 07. It became unserveceable in the month of Aug 08 and for the same i lodged a complaint on their help line (No. [protected]) on the same day. Their service engineer came and informed that it is under warranty and its PCB needs to be changed from our service centre. so for the same I took and handed over in the service centre at Shiv Care Centre, 17, Arunodoy Society, Near Cross World, Alka Puri Vadodara. After a period of 04 month (i.e.Nov 08) it got repaired and I took my microwave back. Again after completion of two years its PCB again became unserviceable. and again I lodged a complaint in the same helpline on 28 Sep 10 (COmplaint No. 26228). on very next day one service engineer (Mr. Prashant K Nadkarni from Jeeves, Hulimavu Village, Bangalore) visited my house and inspected microwave, and committed that our engineer in next two days and will replace its part.
I regularly kept inquiring from their help line about the part. till date they are in the same position as on 29 Sep 10, and replying that " the part will be coming from bangalore in next week, will put in your microwave on the very next day". On 17 Nov 10, Imailed on their e-mail about the same. but till date no reply from them. today at 0014 h (mid night) I got an sms from Mr. Prashant stating "Sir, I have checked with mumbai warehousePcb not yet received from factory if not received by this week we will try to arrange repaired pcb from bangalore".
I have not under stood why the company is unable to procure thie defected item, as company itself is the manufacturer and marketing itself. In addition to this giving after sales services. Was this information helpful? | 
