[Resolved]  Koryo Washing Machine — Koryo shamelessly not responding to complaints.

Address:

Karnataka

We bought Koryo Washing Machine, Model KWM 62FA from e-zone, Esteem Mall, Hebbal, Bangalore on 19/11/2010. The machine stopped working on January 11th, and we lodged a complaint with e-zone esteem mall regarding this. They said a technical person will come to look into the matter. After about a week, a person came, and said a part has gone bad, so machine is not working. He said the company will help us.
Thereafter, there has been no communication from the company. Nobody came to replace the machine or replace the part. We have repeatedly been going to e-zone in esteem mall. The manager is shamelessly sitting there not helping us. We even said we might have to go to the police for this cheating. He was not scared of this even. It is like he means: do whatever you want, we will not change the part or the machine.
Please help.
Model no: KWM 62 FA
Serial no: B1KWM62FA10F333
Customer's name: Andrea Brian.
e-zone hebbal phone:[protected] / 2362 1845
Bangalore service center ph no: [protected];[protected].