[Resolved]  Kotak Life Insurance — misuse of cheque given for a term plan

Address:

Patiala, Punjab

Please find below the mails sent by me kotak life insurance and reply received from them since May 2012 but no concreate action has been taken till date
From: SHAM KALRA <[protected]@sify.com>
To: kli.[protected]@kotak.com
Cc: [protected]@kotak.com
Date: Mon, 23 Jul 2012 12:01:25 +0530
Subject: Re: Your Kotak Life policy has lapsed
Thank you very much for sending me intimation for lapsing my policy 02302749. I wish to inform you that I had paid the insurance renewal premium cheque for the above policy vide cheque no.23 dt 07/05/2012 fvg Kotak Life insurance old mutual fund for Rs13888/- from my account at Kotak Bank Rajpura Branch . The cheque was debited to my account on 15/05/2012. After some days I was told that is a a difference of Rs259/- due to increase in service Tax . I sent the cheque for Rs259/- to
Mr Vikas Jain of your KLI Patiala Branch and he assured me that Rs13888/- is lying in suspense and after adding Rs259/- My account will be regularized, So I thought that matter will be almost settled know.

But to my surprise I came to know That your Agent NETAMBIT from YamunaNagar Branch has got issued a new policy number[protected]Next premium due date in Nov 2012)in my name and all other particulars of nominee, DOB ,address mobile number are wrongly registered in my new policy and I have never signed any new form and never requested for a new policy in my name. What is happening in your bank and life insurance ? If something wrong would have happened to me Who was responsible for this . Is this the right method of receiving huge commission on new policy by your agents and and almost 2 months have lapsed and I am still to receive my premium back for which I have requested. so many times over phone on toll free number
You are requested to kindly return my premium along with interest and so that I may be able to continue my policy with some other Bank or agency .

Sham Kalra

[protected]



[protected] Forwarded message[protected]
From: <[protected]@kotak.com>
Date: Fri, Aug 3, 2012 at 7:37 AM
Subject: RE: [SR#:1-[protected]] Fwd: policy no.02549482
To: [protected]@sify.com


Dear Mr. Kalra,

We understand your concern and regret the inconvenience caused to you.

We have registered your complaint with the centralised team vide number
KLI[protected].

You shall be initimated the status of the same within 15 days.

For any assistance, you may write to us at [protected]@kotak.com or
you can call us on[protected]Toll-free), from 8 am - 10 pm (Monday to
Saturday)******

** **

It will be our pleasure to serve you, protect you and be with you......
Assuring you of our best services at all times.****

** **

Warm Regards,****

*****Priya Patrao*** | ******Client Service Desk****| Kotak Mahindra Old
Mutual Life Insurance ****

Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway,
Goregaon Mulund Link Road, Malad East, Mumbai 400097|****

[protected] Toll Free) |(+[protected] Fax) |
[protected]@kotak.com (Email)****

** **
Dear Mr. Kalra,

Thank you for your kind co-operation and patience.



With reference to your query, we request you to revert with your bank statement reflecting the clearance of the cheque issued towards the renewal premium of 18/05/2012.



For any assistance, you may write to us at [protected]@kotak.com or you can call us on[protected]Toll-free), from 8 am - 10 pm (Monday to Saturday)



It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.



Warm Regards,

Priya Patrao | Client Service Desk| Kotak Mahindra Old Mutual Life Insurance

Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097|

[protected] Toll Free) |(+9122)
From: <[protected]@kotak.com>
Date: Tue, Sep 4, 2012 at 3:57 PM
Subject: Re: [SR#:1-[protected]] Fwd: policy no.02549482
To: [protected]@sify.com


Dear Mr. Kalra,****

We regret the delay in our response and assure you of timely response in
future.****

We wish to mention that we are investigating your case with the concerned
department. ****

We would request you to please provide us with some more time, to get this
issue resolved.****

For any assistance, you may write to us at [protected]@kotak.com or
you can call us on[protected]Toll-free), from 8 am - 10 pm (Monday to
Saturday)****

** **

It will be our pleasure to serve you, protect you and be with you......
Assuring you of our best services at all times.****

** **

Warm Regards,****

*Priya Patrao*** | ****Client Service Desk****| Kotak Mahindra Old Mutual
Life Insurance ****

Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway,
Goregaon Mulund Link Road, Malad East, Mumbai 400097|****

[protected] Toll Free) |(+[protected] Fax) |
[protected]@kotak.com (Email)****

** **

Please click on the below link and let us know your feedback by just
answering one simple question.****

https://www.surveymonkey.com/s/My_Voice ****

** **

** **

From: [protected]@sify.com****

** **

Please refer to the below mentioned correspondence with you regarding
policy 02549482. I have not heard anything from you as more than 8 working
days have lapsed. Please look into the matter and refund me the amount
along with interest as I have to suffer due to fraudulent transaction of
your agent

Thanks

Sham Kalra

[protected] ****

On Thu, Aug 23, 2012 at 1:16 PM, <[protected]@kotak.com> wrote:****

Dear Mr. Kalra,****

****

We regret the delay in our response.****

****

We have forwarded your complaint to the centralized team and they shall
revert to you within 6 working days.****

****