[Resolved]  Kpn Travels — Endangering passengers' lives

Address:Bangalore, Karnataka

On 31st March I had booked Bangalore to chennai Twin axle Volvo Sleeper through KPN travels. facts of the case:

1. Original time of boarding: 11.15 pm at Bomenahalli
2. The staff kept on promising that bus would come in 15 minutes until 1.15 am.
3. At 1.15, a bus comes which had the panel blinking " Brake Failure" and the driver said that since there was a problem with brakes the bus could go only at 30KMPH.
4. We were halted at Adyar Ananda Bavan , Krishnagiri at 3 am.
5. At 4.15 am, a Chennai-Bangalore bus was diverted , and we were transferred to that bus to Chennai and reached Chennai at 10 am.

The worst part is that the drivers were confessing that they knew about the problem with the bus in the evening itself but because it will impact their salary if the management knew it, they decided to play with the lives of the passengers.
They have taken us in a brake failure bus, in the Highway for about 150 kms
I have the signatures of all the co-passengers who travelled with me and would take it up in the Civil court.

PLease do not travel by KPN travels because they place NO value for your lives.

Lakshmi
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Madam, Actually it comes under Deficiency of Service and it will come under Consumer Court not Civil Court. So go to Consumer Court and file a complaint. You will get compensation.

With Regards,
Madhavan

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    KPN Travels
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    586
    Pending
    0
    Resolved
    65
    KPN Travels Phone
    +91 42 7422 2222
    KPN Travels Address
    23B, Rajaji Street, , Swarnapuri, Salem, Tamil Nadu, India - 636004
    View all KPN Travels contact information