[Resolved]  Kpn Travels — Worst Service on bus breakdown

Address:

Salem, Tamil Nadu

I am not alone in complaining the service provided by KPN Travels. A search on KPN Travels lists so many complaints on issues faced by the passengers everyday. Here is yet another issue we(30 Passengers) faced on 09-Jun-2012.
We are raising this complaint to bring to the notice of the KPN Travels passengers that KPN has become highly unreliable and the KPN Staffs are totally irresponsible and rude. We 30 passengers were travelling from Salem to Bangalore on 09-Jun-2012[6:30 AM Bus No. KA 51 A 1999]. The bus got breakdown near Hosur and we were waiting for 2 hrs, no one took any responsibility of sending a spare bus or refunding the passengers to get on to some other bus. Everyone was trying to call different KPN offices and no one responds to the call properly.
Some of the responses we got in that 2 hrs,
1. We will send a mechanic, wait for him to come. No one turned up for 2 hrs. When called again they say the mechanic cannot come by flight to pick you all.
2. When Salem KPN office is called, they ask us to call Bangalore KPN. When Bangalore KPN office is called, they ask us to call Hosur KPN. When Hosur KPN office is called, they ask us to call Bangalore KPN.
Among the passengers few were travelling to catch a flight at Bangalore and there was a patient taken for operation scheduled. They were left with no option than to catch a taxi and continue.
We need to avoid using KPN atleast till they provide a little care for the passengers.
Attaching the complain signed by us all on 09-jun-2012 and the driver confirmation on breakdown. Appreciate your comments and action.