L.G. electronics — Defective Product delivery

Address:

Delhi

I have bought purchased a l.G washing machine from Chawla electronics from Darya ganj on 10/10/2011.
one first day there no belt inside in the product.
Company service center is agreeing for the same but are not ready for REPLACEMENT and they calling many time doing my mental harassment and pressurizing us to take their diffected product.my complaint number is RNA[protected].

Please help me to take my washing machine back.