[Resolved] Lakme — Rude Treatment and Sickly money oriented

Inno

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

I was a regular customer to Lakme Velacherry, Chennai right from the Franchise start date... They were quite ok, initially but off late every thing hsa become so bad... the cleaniness, the hygeine factor, the staff, the facility....

I visited for a root touch up. The staff I had the booking left early because of emergency, so they called and asked whether it is ok to get the service done by a male hair stylist. I agreed and went there... He searched for my hair colour for 30 min, yet he couldn't find but lied to me that's my regular one... then after the wait period he washed my hair and applied the conditioner and went to attend another customer. Another male stylist came and a pedicure person to dry & blow. When I refused to get my hair done with the pedicure staff, he started drying my hair but was so rough in handling... when I couldn't withstand any more I stopped him and walked off.... The manager (in spite of me being regular) charged fully, did not offer to complete the service and had taken no steps...

At least 3/4 visits AC's won't work
No old time good staff are retained
The used pedicure instruments / combs are not sterilized
and still only reason for me to visit that place is some good staff and now with this harassment, I'd not step in Velacherry Lakme..

I had complained to Lakme, chennai and if this is not addressed, I'll not step in any other Lakme as well...

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Aug 13, 2020

Complaint marked as Resolved

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Comments

suzie

from Mumbai, Maharashtra

I am shocked the way Lakme salon pune aundh had duped n cheated me, there was a booking done for me for hair n make up through lakme aundh by Sheetal who called me several times to confirm the venue n the time for the same. as well as the charges of Rs1000/- per person, i told her its just for 1 person they were supposed to be at the venue at 5 pm, but around 4 pm i called to give them my room nbrs etc n sheetal said its not possible because I had not called her during the day which was ridiculous as the appointment was confirmed n re confirmed several times, then she said you come here which was silly anyways my client who had arranged this called them n they agreed to send the make up n hair artistes, they reached very late, started my make up n hair n was constantly on the phone with Sheetal. although i was delayed for the function, i kept cool n at the end of it, they gave me an exorbitant bill of Rs 4, 900/- which was a shock, i told them this is absurd n that their manager sheetal had said rs1000/- to me not once but several times n also to the person who introduced n confirmed the appointment, they said well sheetal wont answer the phone n this is what it is, u have to pay.
I am so shocked by the cheating n fraud done by the Lakme salon, this is an eye opener, as i am from out of town n this is my predicament its a shame what they have done. i will never step into or use any Lakme services n strongly would stop people in my connect from doing so, they are cheats, have no decency whatsoever, the worst people i have ever come across Shame on Lakme ull are pathetic n awful.

dishatoorray

from Mumbai, Maharashtra

i faced the same problem Sheetal booked my appointment and next morning i called again to confirm my appointment she said there is no appointment booked for you. Worst thing happend in the evening when i actually went for service they denied service by giving excuse that hair dresser is not available. He has gone for marriage. And when i asked for complaint she denied and tried to bribe me with complimentry service.