[Resolved]  LANDLINE PHONE — faulty instrument and line

dear sir,

1. i am a frustrated customer of yours. My landline Phone instrument is not working since three months as a result i am unable to use the outgoing and incoming facility for the same. However the Broadband is working fine.
2. i have been lodging my complaint through 1500 many times.you can kindly check the records. but unfortunately everytime i get a complaint that the docket no is closed without anyone attending to my call. I do not know why? I have personally explained the problem to the bsnl executive on 1500 also
3. I have met the JTO at AOC down near secunderabad club but to no avail. he said no instrument is available and he will replace the instrument when stock arrives.
4. afer getting frustrated i purchased my own panasonic phone but to my surprise it doesnot work. I called panasonic executive he said there is a line problem.
5Sir, I fail to understand why the docket numbers are getting closed without being attended to.Some of the docket numbers through which i registered my complaints are [protected], [protected] etc.
6. I hope this complaint reaches you and you take appropriate and quick action.

Capt P Surekha Rao