[Resolved] Lava Xolo Q800 — Fraud with me

Pavan Kushwah

from Bapatla, Andhra Pradesh

Address:

Agra, Uttar Pradesh

Sir
i bought a brand new handset xolo q800 on 13 june 2013 from shahmarket agra and this phone has been dead on 23 june.
I have sent my Xolo q800 to your Noida service center throw "Miracle info solution" Agra on Monday.
today they have called me and said that your phone is already repaired in market and out of warranty and noida service center will not repair it. but sir i purchased this mobile on 13 June 2013 and i used it only 10 days and they said that warranty is void. than sir told me who is responsible for the warranty.

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Complaint marked as Resolved

Verified Support

Sep 23, 2014

Xolo Customer Care's response Dear Mr.Pavan Thank you for giving us a chance to assist you. This is in reference to your complaint dated 10.06.2013 regarding XOLO Smartphone Q800. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

nehalkum

from Satara, Maharashtra

Lava Xolo Q800 — Poor After sales service

Hi,
I bought a XOLO Q800 phone a few months back. After a few days one of the SIM slots stopped working. So, I raised a repair request, and my phone got picked up on 28th May. Since then (1.5 months) my phone is at the service center getting repaired (Case ID:[protected]

Pavan Kushwah

from Bapatla, Andhra Pradesh

I also XOLO Q800 phone a on 13june. After a few days this phone has been dead and then i was go to the service centre they told me that my phone is already repaired. and my phone is not repair till now.