[Resolved] Xolo — Xolo mobile blast on 2nd july 2017

Abhijid

from Kolkata, West Bengal

Jul 2, 2017

Address: Kolkata, West Bengal, 700094

Website: Xolo/Lava

My mobile model is q1010i. Is blast just 4hrs back. So i called customer care and experience with unhelpful response. Received docket id:00173684

I don't know why it suddenly blast as it was in stable condition and unplugged with charging cable.
It can be a major incident but thanks too god that there is no injury in life. Only damaged my wallet with money and my wrist watch.
Please take necessary action from your end and do the needful. If i will not get any response from xolo company site then i will escalate this issue in social media as well as legal action. I will be reachable on [protected]/ kollata. [protected]@gmail.com

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Feb 11, 2018

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

Xolo Customer Care's response Dear Mr. Dutta
Greetings for the Day!
We sincerely regret the inconvenience caused to you.
As per your telephonic conversation with our team, you have informed us that your handset issue has been resolved.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in