[Resolved]  Lenovo — No service under warranty

Address:

Muzaffarnagar, Uttar Pradesh

Dear Yang Yuanqing, Alex Li, K. Ramakrishnan, Vinesh Paperwala (Sir),

I purchased a Lenovo Ideapad Y510 for Rs 44000 thousand on 3 July,2008 with serial No. ABQ0030668 from Muzzafarnagar, UP from Iconic Systems, Ansari Road Bill Invoice no 004/175.

From starting itself this product was not upto mark. Within one year it had its LCD Screen changed, motherboard changed and speakers changed from Lenevo service centre engineer so you can imagine what harware quality we were delivered.

IBM is such a reputated company and delivering such poor quality and service, i can not think even. Regarding all this issues some Miss Anita shahi from Lenevo informed us and mailed (anita.[protected]@lenevowarranty.co.in) us that treating you as special case and regretting we are giving you one year extended warranty free of cost from date of purchase totalling a warranty of 2 years from date of purchase.

Adding to my worries and mental disturbance again its DVD writer and webcam are not functioning properly with some operating problems. I am contacting customer since last 1 month but no positive response as they are stating my warranty is finished.

As i have all documents, bills, warranty extension mail, laptop part changed service documents and also reported my problem to Lenevo, so i will not be held responsible for service charges if delay from your side.

Please take proper action asap. Hoping best of your services.

Regards,

Amishi Aggarwal