Lenovo Customer Care
Lenovo India Pvt. Ltd.
Customer satisfaction rating: 2%
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3263
COMPLAINTS

Lenovo Customer Care

Lenovo India Pvt. Ltd.

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Address
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli
Bangalore
Bangalore District
Karnataka
India - 560037

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 7678  [Support Helpline]
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1800 3000 5366  [Kolkata]
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1800 419 7555  [Idea Products]
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1800 419 4666  [Think Products]
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1800 208 7555  [Tablets]
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Fax:
Fax:
+91 33 4019 2240  [Kolkata]

Additional info
Contact Details

F.A.Q.

Find-a-Dealer

Registered Office
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore 560037

Gurgaon
Vatlka Business Park, 1st Floor, Badshah Pur Road, Sec-49, Sohna Road, Gurgaon 122001

Kolkata
Apeejay Business Center, Apeejay House, Block A, 8th Floor, 15 Park Street, Kolkata 700 016
Toll-Free: 1800-3000-5366
Fax: +91 33 4019 2240

Mumbai
Windsor House, Level 5, No 502, CST Road, Kalina, Santa Cruz (East), Mumbai 400098

Chennai
2nd Floor Kuppu Arcade, 4 Venkatanarayana Road, T. Nagar, Chennai 600017

Pune
Apeejay Business Center, Angel Infospace, 1st Floor, Pride House S. No.108/7, Shivajinagar, University Road, Pune 411016

Service Enquiries
Support Helpline: 1800 3000 7678

Idea Products
Toll-Free: 1800 419 7555

Think Products
Toll-Free: 1800 419 4666

Tablets
Toll-Free Number: 1800 208 7555
SMS : +91 92 1255 8727

View More Information...

Customer satisfaction rating
2%
Complaints
3263
Pending
0
Resolved
76
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 07:00 pm
Tue10:00 am - 07:00 pm
Wed10:00 am - 07:00 pm
Thu10:00 am - 07:00 pm
Fri10:00 am - 07:00 pm
Sat10:00 am - 07:00 pm
SunClosed

Lenovo related photos (658)

Lenovo Complaints & Reviews

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Lenovo — faulty screen , international warranty denied

 Akshay Ganesh on Feb 18, 2019
Given my laptop for service due to a faulty screen.
1. From the begin the local service team reluctant to take my laptop with International warranty. what is the point in making customers buy IWS.
2. The local team suggested me to send the laptop to the US where the laptop was purchased which did not make any sense if it was supported in the US then with International warranty it is supported here as well as per the warranty policy.
3. The Lenovo India customer care said the denial of service was not because of the laptop origin and because it did not cover 5-pixel size, the...
Complaint comments  Read comments Complaint category Computers & Accessories

Lenovo — lenovo ideapad yoga 520

 animesh_28 on Feb 17, 2019
I've purchased this laptop in the month of dec 2018 and after 1 and half month, i was facing some serious issues in the touch pad, it was automatically clicking and screen was flickering.
So i called the lenovo customer support and they neglected it many times and then after 2 weeks a guy from wipro came to my place and opened my laptop part by part and after assembling again there were more issues in my laptop which could not got resolved that day.
So he took my laptop to the service center with him.

So i need replacement of my laptop as soon as possible....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo — dispute details

 hongboys on Feb 16, 2019
I have 2-year onsite warranty for lenovo thinkpad laptop. I can't browse the internet, so called lenovo warranty. They said it is related to software issue, so connected to software warranty. Rep said it is definitely sofeware related, but i have only hardward warranty for 2 years. He asked to pay $19.99 for 10 months for service, so i paid $199.90 to my credit card. Software premium service rep asked to uninstall software wireless fro device manager, which i did. But the problem still persisted. She said it isn't software related, and connected me to lenovo warranty again. Warrant ordered 2 parts...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Lenovo — lenovo ideapad 320 erof 7009155681

 Sachin.saurabh1902 Sachin Saurabh on Feb 9, 2019
Lenovo erof - [protected]

This email pertains to service request lenovo erof [protected]. Let me brief you the issue i raised and action taken from your team.

I raised the issue online that battery of my laptop and keyboard were not functioning properly. I was unable to use my laptop without direct power source and also keypad was giving a miss at times while typing.

After the issue was raised, an engineer "pritam" recomeded by abdul issac visited my premises and without any diagnosis he simply changed the motherboard and left. He was notified and made...
Complaint comments  Read comments Complaint category Computers & Accessories

Lenovo — lenovo defective laptop not give doa

 L LUCKY on Feb 6, 2019
I bought a new lenovo 330s 14" laptop 38000 /- rs on[protected] in vijayawada andhra pradesh. After i open this lapotp not a power on i try to connect the charger and click the power button not power on after 1 hour it's started the charging after 2 hours i remove the charger and i use the laptop after 30 to 40 min it's showing power low indication after i connected the charger it's taken 3 hour for power charging and i remove the charger and used that it's showing time 30 min. Some time 1.45 h and i took a screen shot and i sent a mail to service people with in 2 days after day they raised service...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Lenovo — calling via 4g sim

 Saurabh saawan on Feb 3, 2019
I am using lenovo k6 power. Using vodafone 4g in sim slot 1 and bsnl 2g in sim slot 2. Everything working fine until last wednesday, nov 15th. All of sudden i started to face an issue of calling (Incoming and outgoing). When 4g lte preferred type is on. I can't make or receive any calls. But i can get mobile data without any issues. Then if i change network type to gsm only, i can make and receive calls but no internet. Really got disappointed too much....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — defective laptop pf1enssj

 Ashish sejpal on Jan 25, 2019
Dear Sir,
I have bought a Lenovo 530S mineral grey on the 4th of December 2018.laptop with 512SSD whose serial number is PF1ENSSJ
From the day I bought, it started giving me problems.The wifi keeps on disconnecting many times in a day.The connection shows no internet, secured.Also on startup the sound would not work.I had to restart the PC to temporarily start the sound and reset the wifi adapter innumerable times in a day.
We called Lenovo service centre whose case Id is [protected].Wifi card was replaced but still the problem persisted.Again I had to call Lenovo and again...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Lenovo — motherboard problem in a pc - reg

 Sri Krishna Polytechnic on Jan 23, 2019
Sir, we bought lenova desktop of 60 nos for sri krishna polytechnic college kovaipudur on 5th oct 2018 order no skptc/01/2018-19 dt 28-sep-2018.
Your invoice no e5478c/18-19.
In that, a desktop is having a motherboard problem and it is not working. Its sl no is 8sss50m35521f1wh86202sf. We are in need to rectify the problem.
Kindly do the needful in this regard....
Complaint comments  Read comments [1]Complaint category Education

Lenovo — auto shutdown

 kantiprasanna on Jan 20, 2019
I have updated my lenovo k8 note in android 8.0.0 (Oreo) after updating my mobile is restarting automatically and creating problem for me.
After this update, i contacted customer care they suggested me following solutions.
1. Resetting phone
2. Stopping moto app launcher and relaunching it.
3. Resetting app preferences
4. Updating my oreo to latest version of september 5, 2018.
5. Running mobile into safe mode.
None of the solutions worked for me.
Now yesterday night (Date:01-jan-2019) it's been completely of no use. Getting restarted continuously.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — lenovo ideapad 330 , issue with connecting to internet

 Ashwini14 on Jan 15, 2019
I've purchased lenovo ideapad 330 in the month of august 2018. Every now and then.. When i start using internet, it doesn't work.. It shows.. "there is something wrong with the proxy settings or tge address is incorrect". I've taken my laptop to lenovo authorised shop where i bought my laptop regarding the issue.. Even they doesn't seem to understand... They simply change os and tell us it will work fine here after.. Same issue continued.. And i already took my laptop 3 times to that place regarding the same issue.. I bought this laptop to study and do course.. But it is of no use.. I couldn't use...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Lenovo — I am complaining about on my new purchase lenovo charger.

 Juthikapatra on Jan 4, 2019
My name is ram avtar patra ([protected]) and i am using lenovo k8 note mobile handset. And last month i have purchased a lenovo/ motorola turbo charger on 2nd dec 2018. From your service centre (Communication solutions okhla delhi 110020). It's value of ₹ 1550. But after 18 days my handset have not charged by my new lenovo charger. Then i visited store again. And your technician checked my charger and change my data cable. So, at that time issue has been resolved. But after 11days now same issue facing again. I have already try to connect to another handset but it's not connect. Another charger...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Lenovo — sub-give me fresh product or upgrade purchase warranty /999 rs for 3 year warrenty

 Ukrain on Jan 3, 2019
Dear sir, i have parches Lenovo leptop on 29/12/2017 from authorised dealer at Vijay sales maninager Ahmedabad.so warrenty end date done 28/12/2018.but my warrenty started from three month previous [on September 2017 ]from the perchesh date 29/12/2017.and warrenty end date was September 2018instead of 28/12/2018.so as my opinion it is directed my Lenovo leptop /product is not fresh.so give me new pish/product or upgrade my warrenty as a company parchesh offer like 999rs for 3 year warrenty.i am small person so you help me . Lenovo yoga leptop -520141kbu. mtm/model no-80x800QBIN. serial no-mp19Q6ZB....
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Lenovo — k8 note restarting repeatedly after oreo android 8.0.0 update

 Ashish T on Jan 2, 2019
I have updated my Lenovo K8 Note in Android 8.0.0 (Oreo) after updating my mobile is restarting automatically and creating problem for me.
After this update, I contacted customer care they suggested me following solutions.
1. Resetting phone
2. Stopping Moto app launcher and relaunching it.
3. Resetting app preferences
4. Updating my Oreo to latest version of September 5, 2018.
5. Running mobile into safe mode.
None of the solutions worked for me.
now yesterday night (Date:01-Jan-2019) it's been completely of no use. Getting restarted continuously.
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Lenovo — wifi setting problem

 Dr Kaushal on Dec 30, 2018
I am using lenovo a7000. I'm very upset with the network speed same jio works better in other mi phone but creates problem running in my phone.
Recently wifi router device "jio prrivate net" was installed at our campus but me and my batchmate 's lenovo phone does not gets connected to wifi router jio private net whenever i try to connect to router it does not shows aka option in it. We both are troubled. Immediately resolve our issue...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Lenovo — lenovo k8 note motherboard issue

 vidhya2918 on Dec 28, 2018
I bought the lenovo k8 note on oct'17 in amazon, from 24 dec night it like 11.30 mobile started to hang and switched off, then not able to on the mobile. Gave to service center they said that mother board issue, cant do anything with the mobile. It has been only one year the mobile i used, very disappointed with the lenovo mobile. Please refund the amount or provide me new handset for this issue....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — service of lenovo ideapad 520 of serial no:pf0zu qvl

 Sai Swaroop Ks on Dec 24, 2018
I filed a complaint regarding change of keyboard for my pc and the ticket number is so:[protected]. The guy who is supposed to check my pc has not responded to me from many days. And lot of my works are not being able to complete because of this. Even the call centre people were not responding. You see this irritates me a lot. I've got a good impression on lenovo and yes i recommended to all my friends. But yeah now it's not like that anymore. I will be leaving in 2 more days. I need you to take immediate action on this. And resolve my issue as soon as possible. Its urgent. And i think you get it....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Lenovo — lenovo k8 note with lot of issues and december 15th they provide security patch update after installing mobile restarts continuously

 dhinesh1990 on Dec 21, 2018
Hello sir,
Lenovo k8 note with lot of issues and december 15th they provide security patch update after installing that update mobile restarts continuously.
I contacted the customer support they said that they are receiving lot of complaints based on this problem
They said this is boot loop problem it will be fixed by replacing board it cost
Rs:5800. I said this is happen because of the security patch received from lenovo
I bought this mobile on september 2017 after 14 month this mobile become not usable state
I need replacement please take action
Contact...
Complaint comments  Read comments [1]Complaint category Telecommunications

Lenovo — lenovo z2 plus not get nougat update

 Valiantaayush on Dec 16, 2018
I had purchased a lenovo phone which is zuk z2 plus from yaantra on 11-10-18, it has been almost 2 months and i have not got nougat update yet. I had searched on web for a solution and it showed me to wait for 7-8 days but nothing worked for me.in the system update it shows no update so i want you to help me out and provide me a solution as quick as possible....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — lenovo k5 vibe gold

 Abhilion001 on Dec 14, 2018
I had purchased lenovo vibe k5 (Gold, 16gb) mobile phone on jan 2017, invoice no., not since the touch pad of the mobile is not working request you to kindly get it repaired or replaced at your end. I checked online and many people were facing the same problem. So dropped the phone in a corner and purchased new. But now i broke my phone so using lenovo again and it's pathetic.
Don't know how to explain but it's frustrating....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — lenovo laptop yoga series

 Swapnil Chaurasia on Dec 12, 2018
Dear sir, i am purchase a lenovo yoga laptop woth more then 40k price having some touch nd keyboard issue feom same day, lenovo replaced my lappi but with in 5 days it is also in same condition held, this time my lappie got repaired and now with in 3 days i am again faced touch and keyboard not working issue.customer representative not dealing me smoothly and i am wasting my time more then i worked here.
I request you kindly take on seriously and urgently to resolve my issue with a genuine suitable conclusion or refund my money.
Thx
Ajit kumar
[protected]...
Complaint comments  Read comments Complaint category Laptops / Notebooks

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