Lenovo Customer Care
Lenovo India Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2975
COMPLAINTS

Lenovo Customer Care

Lenovo India Pvt. Ltd.

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Address
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli
Bangalore
Bangalore District
Karnataka
India - 560037

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 7678
[Support Helpline]
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367
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245
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217
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140
1800 419 7555
[Idea Products]
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80
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61
1800 419 4666
[Think Products]
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58
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42
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42
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56

Fax:
Fax:
+91 33 4019 2240
[Kolkata]

Additional info
Contact Details

F.A.Q.

Find-a-Dealer

Registered Office
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore 560037

Gurgaon
Vatlka Business Park, 1st Floor, Badshah Pur Road, Sec-49, Sohna Road, Gurgaon 122001

Kolkata
Apeejay Business Center, Apeejay House, Block A, 8th Floor, 15 Park Street, Kolkata 700 016
Toll-Free: 1800-3000-5366
Fax: +91 33 4019 2240

Mumbai
Windsor House, Level 5, No 502, CST Road, Kalina, Santa Cruz (East), Mumbai 400098

Chennai
2nd Floor Kuppu Arcade, 4 Venkatanarayana Road, T. Nagar, Chennai 600017

Pune
Apeejay Business Center, Angel Infospace, 1st Floor, Pride House S. No.108/7, Shivajinagar, University Road, Pune 411016

Service Enquiries
Support Helpline: 1800 3000 7678

Idea Products
Toll-Free: 1800 419 7555

Think Products
Toll-Free: 1800 419 4666

Tablets
Toll-Free Number: 1800 208 7555
SMS : +91 92 1255 8727

View More Information...

Customer satisfaction rating
2%
Complaints
2975
Pending
0
Resolved
55
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 07:00 pm
Tue10:00 am - 07:00 pm
Wed10:00 am - 07:00 pm
Thu10:00 am - 07:00 pm
Fri10:00 am - 07:00 pm
Sat10:00 am - 07:00 pm
SunClosed

Lenovo related photos (565)

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Lenovo Complaints & Reviews

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Lenovo — unprofessional service

 Siachen11 on Aug 17, 2017
I have a Lenovo K50040 cellphone purchased in September 2016. It had problem of Auto restart from 1st Aug so I handed it over to services center in Pune on 2nd Aug 2017. I have a few questions to ask.

1) Customer care says this phone is not in warranty and need POP update to service the same, How come it is out of warranty in just 10 Months?

2) Customer care has written to Lenovo to update on warranty and they are awaiting reply for more than a week now. Why so much delay in updating the same? Are we waiting for actual warranty to expire and then charge customer for...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — yoga 500

 Aravind Vikram on Aug 17, 2017
Actually I used the laptop for some weeks and the with the one touch reset option I reseted completely. and now for the Microsoft office its asking to buy and its not free. I'm using windows 10. I'm unable to download it from the store also. but I want the Microsoft office immediately. can u help me out with it as soon as possible. my mobile no. is 9842718384 and u can cal me if u can solve this issue. I called the customer care in Chennai yesterday and the cal didn't go....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo — lenovo pb2-670m defective touch

 DrShiv Saini on Aug 16, 2017
Resp sir my self dr shiv from una Himachal Pradesh I purchased lenovo phab plus 2 smartphone from Amazon 3 month back but from last month I faced a problem with phone the touch screen from upward area is not working properly
And I go to local service centre in una at my place but they tell we not do anything because we have not service Phablet and ask me to go Chandigarh for service
Sir what is the benefits if lenovo service centres doesn't give service to the lenovo customer
I have no tym to go for Chandigarh pls give me solution for this defective phone, pls do my favour...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — replenishment of lenovo laptop (id-@lenovo_in z50-70 yb06824318 ) to be covered under warranty period

 Minakshi Bhasin on Aug 16, 2017
This is the address of an issue faced by me for my laptop Lenovo_in z50-70 YB06824318. For the past 6 months, the product has had problems getting charged, storage and USB Ports.Taking up this issue to the customer service centre in Delhi, I was blamed that this is a case of sheer negligence and that the problem has been triggered by manhandling the product.
However, I assure you that the product has been spoiled on its own accord and that the Centre Manager has blamed me for no reason.
He blamed me for the damage and was rather rude mouthed, let alone the idea of taking my supplication...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo — service centre complaint

 amit0404@gmail on Aug 16, 2017
I Bought 3 lenovo K6 Power mobile in the end of march, 17.All of my phone is not working properly.
One of the i submit in service center because touch and mick is not working on dated 29/07/2017 and they told me that it will take one weak.I called to centre all time they given me same reply"parts not received yet from the company.
It is very irritating and annoying, more than 17 days has been passed but i couldn't get my phone back.
My job sheet no is-SOIN142003170720018
Date-29/07/2017.
Model no.-Lenovo K6 Power....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — lenovo service provider issue

 Nilesh7707 on Aug 16, 2017
I have purchased Lenovo VIBE K4 note with the serial number HNB0EHMX at 29-11-2016 from AMAZON.IN. Device is not working properly since last week so I went to customer care "ABHINAV TECHNOLOGIES" in Ahmedabad at 12-08-2017. They have checked the device and said that the device connector is broken from inside as per the attached snap along with this email. Please refer the enclosed snap for the same.

They said that the device seal was broken before came to customer care center. But the question is that, Device is in warranty then why we should ask any other local vendor to repair...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — bad product

 poojaagrawal47 on Aug 15, 2017
It is the worst smartphone I have ever used with one step more than ridiculous battery and heating issues that sometimes I can't even hold it in my hand. You can't talk on call for more than 10 mins (which I am projecting too high think) continuously without earphones because the speaker side becomes too hot to keep it on the ear.
Moreover so many yellow patches on the screen which again I am assuming high temperature is the reason....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — lenovo k6 note a ridiculous phone waste of money

 Tiwari15Sakshi on Aug 15, 2017
I have bought Lenovo k6 note and it is my worst experience in buying a mobile phone. I bought it on 30 March 2017 it hangs too much. Around one week back it's touch was not working I took it to the service centre and they changed the touch. And now there is some problem in the jack may be, coz sound is not coming from the ear phones. So to resolve this I formatted my phone then it started working. And now I am facing the same problem again. Sound is not coming from the earphone.
I don't have time to go to the service centre again and again neither I can afford to format my phone daily.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — complaint against service center in eluru

 SrujanAakurathi on Aug 14, 2017
Sir, I have went to an authorised service center with connector problem in Eluru. I have bought the phone in march and the warranty is still applicable. The authorised service centre people are saying that connector is not an hardware part. How can they say like that? Are they bluffing their customers? This is a serious issue. I may file a police complaint against them as their behaviour is also irritating if you don't take an action against them....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — service centre are not doing work they give accused all time for any problems all day .

 Ishaan Khan on Aug 14, 2017
I m using lenovo k6 note phone and got problem in the phone.
Before 2, 3 mont back i have some issues in my phone battery that tyne they said our work stops for some company issues and told me come after a week i'll go and again he said a different problem.
So i said ok i can manage.
But now i got big problem my screen was nt working and again the said we can't take warrant period phone and we can't login aur i. D and u come after 2, 3days i'll go and again he said come after some day..
So what is this i m not a fool okkkk they r layer blasters..
I m suffer from...
Complaint comments  Read comments Complaint category Mobile Service Providers

Lenovo — required lenovo screen replacement

 Sreedhar Pinnika on Aug 14, 2017
I am very upset with lenovo smartphone service. I purchased lenovo p2 on 6/May/2017. I'm fully disappoint with the screen provided. I had a confusion about display has gorilla glass or not.

05/August/2017 my phone had screen scratches and easily broken the display. I am very disappointed bad quality marital used in this phone. As per my understanding It has not used gorilla glass.

My phone is under warranty.Please confirm Screen scratches and broken display comes under warranty?

Please suggest me the authorized Lenovo service centers in Hyderabad....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Lenovo — lenovo yoga 710

 Ankur Goswami on Aug 14, 2017
Companies do sell high end laptops we consumer do buy them but when it comes to service one question is common that company do not have parts.
My Lenovo laptop has gone for servicing since 22July 2017 but company does not have parts and there is no deadline for the completion of service only reply is wait parts are not available.
Somebody should lay down terms for number of servicing days. Or they should be fine for troubling consumers like this....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo — lenovo k5 vibe note smart phone

 nimesh.prajapati on Aug 14, 2017
I have purchased Lenovo k5 vibe note on 3/10/2016 through flipcart. In June it has issue with hearing, opposite person can not hear my voice so I drop the phone to vastrepur service center Ahmedabad on 17/06/2017.It was a nightmare to get my phone back with replaced part. I got my phone after one and half month.They gave me phone in discharged condition and I just charged enough to check my complain. But tom my surprise after full charging phone, next day when I inserted Sim it switch off.Due to heavy rain I could not go back to Vastrapur service center.When after 2 day I visited center they told...
Complaint comments  Read comments Complaint category Doctors

Lenovo — double payment : reg.

 kusum tuli on Aug 13, 2017
It is submitted that my daughter namely aakanksha tuli purchased a lenovo laptop ip-310-80sm01hyih from digital dreams, shop no. 34, g. T. Bazar, gaurav tower, malviya nagar, jaipur on 12.08.2017. When she made payment through sbi debit card, the machine showed payment decline, hence with no other option, she made payment 20000/- in cash and 16797 through her another card. But, later on when i opened, my sbi net banking, it showed that payment of rs. 37150/- has been made to digital dreams jaipur.in this way, i paid twice for a single laptop. Hence, i request you to kindly remit my amount...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Lenovo — phone not repaired by service centre in 3 months

 Rahul Kumar Balhara on Aug 13, 2017
I submitted my lenovo zuk z1 at 11 May 2017 at lenovo collection point anpara state UP and then they call me that my phone had repaired but when I reached there phone was not repaired then I have to submit it again at same day 18 June 2017 now after that due to negligence and irresponsible behavior of collection point (Anpara)and service centre (varanasi) I waste my time and money both on under warranty phone.they also make me to visit there service center as well as collection point to collect phone but that is not found repaired every time....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — lenovo a6020a40 camera problem

 Anukulbhartilove on Aug 12, 2017
Sir in my mobile camera application there is no option to change front camera to rear camera. So only my mobile front camera working .Please help me to suggest what I have to do with the camera application to short out the camera problem of changing from front to rear camera .In my camera application only 4 option available 1setting in which aspect ratio and photo mirror. In down the screen face beauty camera and video camera . Plz help...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — worst company lenovo

 Raoashu937 on Aug 12, 2017
Never purchase any lenovo product!
I purchased one of the most costly laptops of lenovo legion y520 and when i started using it, i got to know that the laptop is not working properly i contacted lenovo but they are not doing anything now i am stuck i don't know what to do the laptop is not working properly, lenovo is the worst company, worst after sales service, worst brand.
Ashish yadav
7011116979...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Lenovo — harassment, swindling

 akhilahenry on Aug 12, 2017
I am writing this in reference to the harassment i faced at the hands of employees at lenovo exclusive store, mg road, goregaon west, mumbai.

On 5th august, saturday, i had gone to the store to ask if my laptop, which had some issues, could be repaired. The man at the shop said that he could. I explained the issue to him. I told him that i felt that my laptop was infested with virus because when i was typing, the cursor would go back to the top of the page by itself. Web pages and other applications would scroll up by itself. Folders would get selected by itself.

The...
Complaint comments  Read comments Complaint category Computers & Accessories

Lenovo — against authorized lenovo service centre in bareilly up

 Darshana Bhaisare on Aug 12, 2017
Dear sir,
I am... Ph. D. Scholar... Purchased lenovo... On date... (Please find invoice in attachment)

Last week, i had a problem with the touch screen of bottom buttons. I went to the service center - shivi enterprises, near patel chowk, bareilly, u. P. My phone has... Year guaranty. But still, they asked 3000 rupees for repairing in spite of many requests. Being your customer for many years, this is not expected from an esteemed company like you.
Please clarify me whether guaranty period does not cover repair charges and also please let me know so called terms and...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — it's just a query

 beulahrajamohan on Aug 12, 2017
Please tell me how to block ads in lenovo a6000 plus because they are continuously taking money by sayiny that you are subscribed to this or that... How to stop those things in settings. Ibt annoys me while browsing.. I'm not subscribed to any one of the ads but they are taking money from my main balance... How to stop those ads.. Rply as soon as possible...
Complaint comments  Read comments Complaint category Mobile Handsets

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