Lenovo Complaints & Reviews

I had purchased a Laptop from Lenovo with Warranty. Since 4 months I have been complaining about this lose contact. I had sent them photos of the Pin and Socket to prove there was no External Damage due to rough use.
Inspite of this they insist that I pay for the Servicing/Repairs.
In such a case there is not other part which needs to be covered by a warranty. This part has stopped working on its own which means it is a manufacturing defect. Hence it should be repaired free of cost.
My complaint No. is Lenovo Support CRM:[protected]

Description: Sealed Battery Warranty is part of 1 year standard warranty on purchase of new laptop and is available till 25Mar'23, hence I opted to purchase extended warranty.

Lenovo salesman Mr. Tippu advised me and While purchasing the extended warranty 36 Months Premium care package, it was not mentioned that the sealed battery won't be included in the warranty.

I keep getting prompts to purchase extended...

Did not on

I was looking for gaming laptop then i visit to LENOVO store their i asked for gaming laptop the 2-3 salesman suggested me for LEGION intel CORE I5 laptop then i purchased this laptop now when i run the GTA 5 game the game is not running properly i want this solution as soon as possible if this solution will not be solved soon i will file case in consumer court.

Dear Sir,
I bought a Lenovo laptop from Chroma online store without looking at the product, trusting the Lenovo brand. I noticed that my laptop is having a battery problem and it hangs. I faced the problem so I returned it the second day I bought it. Now I am not taking return amount refund is not correct, your product may be great for you I am facing problem so within the return time I returned it to you on second day, please I hope you can refund me my amount that you did not take your product. I am very impressed with your product. Please can you understand my pain

There is no physical damage ony system. Not even a stratch. The product is also under warranty and there is no press or dent on the screen but still black spot and lines have developed due to hardware failure. The product is under warranty but lenovo is refusing to provide free service

Date of Incidence: 19.01.2023

Reference:
Lenovo Case: [protected]
Work Order: [protected]
Product Name: 81Q80037IN - NB YG S940-14IIL I7 16G 1T 10P
Unit Serial Number: R90WTSYR

I noticed in the first week of January that the camera of my Lenovo Yoga laptop is not working. The laptop was under warranty and therefore I requested a repair through online support.

After thorough...

At time of purchase including cash back offer terms shows that FREE BAGPACK Provided for all orders.

Now there is no free bagpack.

My bad to choose lenevo.
If you will not be able to provide any contact as a escalation.

I will initiate a mail along with all chat backups and emails to the lenevo team.

I will inform my issue and try to be get resolved...

Reference I'd:[protected]
my case id is C[protected]

Hello i have lenevo laptop ideapad slim 5 and myl laptop is under warranty and i sent lots of complaint many times since 17 of january but no one is taking my problem and i am totally frausted about this so kindly requesting to you please solve my problem as soon as possible my contact no is [protected] abd my email [protected]@gmail.com

Product Name: 82LN00A3IN -
Unit Serial Number: PF2RB819

Order ID P[protected]
Placed On[protected]:23:15
Sold by PSPL INFOSYSTEMS PVT LTD
Paid via Credit Card - Yes Bank

Lenovo Case #[protected] Work Order #[protected]

Dear Lenovo Support Team
I am appalled at Lenovo's unprofessional service, which is rare from my previous experience with Lenovo products.
For two consecutive days, two different engineers visited my premises and both came to replace the motherboard. After installing the new product and spending more than 2.5 hours each, both parts were found defective by the engineers...

The second complaint I am placing as I did not receive any answer or reaction to my first complaint.
Laptop was ordered in November. A defect product was received. The speakers and microphone did not work.
The laptop was sent back. Customer service promised to order a new one.
Never heard back. I fully paid for a laptop in November until today, January 24th, I have not received a replacement.
This is undoubtedly the worst customer service I have ever seen or received, and I am a customer service specialist.
Never order Lenovo!

I have purchased a laptop Lenovo Idea Slin1 Intel Celeron N4020 4th Gen 11.6", 81VT009UINX001NGRFJ7SPW017389 from amazon site on 02 Dec 2022. After installation and update of window I found that camera is not working. Showing Error code0xA00F4244. The system Sl. No. PW017389

I purchased a lenovo laptop, on 2/09/2022, in 3 months it was defected, the problem is sparking sound coming from my motherboard i raise a complaint on 27 dec, 2022. they causht that sound is coming from the laptop fan. Then the their service representative visits my house with laptop fan then they found out that sound is coming from laptop motherboard. I said then ok replace my motherboad they orderd on 3 jan and then it was arrived on 7...

I have bought a laptop in online 2 years before. Within an year there was an issue regarding booting, so i raised a complaint and they fix that as a reason back panel issue and i claimed in warrenty.
Now after 1 year the same issue occurs and now they are saying due to keyboard, so they ask me to go nearest authorized service center. The technician who checked my product found keyboard strip which is in motherboard is damaged and they confirm that it's manufacturing defect and this is the reason why laptop is getting booting issue. If I want to replace it cost nearly 20000.

When I try to contact the lenovo customer service to check with these issue, I have spoke to 3 person, they all not responding and they also share wrong authorized center numbers even I have mailed to their higher authorities but still I didn't even received response mail from them.

In my first case I got my keyboard replaced and after a few days I observed my speaker started giving a cracking and breaking sound and WIFI Kept hanging and disconnecting.
I again opened a new ticket and informed them about Issue. I asked for on Site visit from a technician and review the arrangement inside the laptop while replacing the keyboard in my first case.
Support was very bad and none of them listened to me, and...

We order a Lenovo Think Pad as a test to further decide whether to order Lenovo for our staff. When the laptop arrived, the speakers and microphone did not work. I live in Zurich, Switzerland, but I am an English speaker. I called Customer Service, and they transferred me to a service center in the UK. The agent there said he had no clue why my call had been transferred to him and that it was not his job to help clients in Switzerland. Finally, I managed to communicate with a local agent in German (my poor German). After trying everything (from reloading the drivers to totally resetting the laptop, I was told I would receive a new laptop. That was 3 weeks ago. I called the service number again and got the message that the number does not exist!! Fianlly I found an alternative number and the call was cut in the middle of the discussion. I have lost at least 1.5 work days trying to solve a problem for a new laptop, getting nowhere! and I am a business customer!

My issue is when I placed when Lenovo clearly stated your payment authorization has failed - I retried and it failed again. -- have documentary evidence

I raised a dispute with the bank as the charges indicated was debited from my CC - SR[protected]

I received a message in the morning from Lenovo stating both orders were confirmed

I called Lenovo and cancelled the order - they confirmed the order...

Dear Sir/Madam
i buy laptop 26 december 2022. and laptop serial no is pf2knqsq and i got battery issue probleam and battery heating issue last 3 month. i call many time to resolve this probleam but customer care dont resolve my issue and he misuge his time in his responsibility. and after long time they said to me that warrenty is over battery life i buy a new laptop to resolve this issue.so sir i requested to also take a legel action of these employee of your company which make a bad impression of lenavo and please resolve this and give me satisfactory resolve from your side
thanks and regards
vikky
[protected]

Purchased lenovo ideapad gaming 3 i7 12th gen on 22 november and due to some issue raised complaint on 25th november Lenovo took almost 4 days to acknowledge that and sent an executive to seal the machine on 29th november. Their agent told me that in 7 days my refund will be done

They again delayed and issued me the DOA certificate after 11 days (on 12th december) after I followed up multiple times.

An executive...

Extended displays are not getting detected