Lenovo Complaints & Reviews

My name is hritik dhanve, my laptop has accidental damage warranty and I submitted it to lenovo service centre of Vashi, navi mumbai on 07/08/2023 for they said your laptop is approved for replacement on 05/09/2023 and you'll get DOA certificate within 2 days and it's been 14 days that I did not recieved the DOA certificate yet, I am college student and my college work is based on laptop and its been a month that I dont have my laptop.
Laptop Name - Lenovo Ideapad gaming 3
Serial number - MP2C78WW

I have purchased an Ideapad slim 5 laptop 15ALC05 (Serial No. PF3ZHA29, Product No. 82LN00JSIN) on 7th July from Lenovo official reseller via their website https://store.lenovo.com/in/en/marketplace/seller/profile/shop/847.

At the time of purchase a cashback of 7% was mentioned on the website on credit card payment. I have purchased this via Axis bank credit card and
it has been more than a month now and I have not received the cashback.

When I tried to reach to the customer care they told me to contact the store and store is asking me to contact Lenovo customer service.

2 Months back purchased, a Lenovo Laptop of Inv. No. 1214/23/S-3656 dt. on 10.05.2023. (Cost of laptop is 60, 000/-)

In the laptop, the USB port is not working properly and I raised complaining case ID No. : Case ID [protected] /[protected] and after 3 days of troubleshooting service personnel came and replace the New USB port. Instead of rectification, the system is dead due to motherboard failure.

Without informing...

I have a lenovo p15v laptop with comprehensive 3 yr premium warranty.
I had filed a complaint on[protected]:01 for loose control key and informed the agent that it is getting loose day by day and will come out.

The service engineer tried calling me next day, but I couldn't pick the call due to some issues. However, I tried calling them back but no one picked up the call again. Then I called back the customer service agent and she told me that this will not be covered under warranty. after couple of weeks my trackpad also started getting unresponsive for some of the functions. I again raised the complaint but again the same agent picked up the phone and denied the service. She told me to get the control key repaired first only then she will raise the ticket for the trackpad.
This is totally unacceptable. They are mentioning the manufacturing defects resulting into loose key and some unresponsive functions on trackpad as damages.

I purchased laptop from Lenovo website which got delivered to me on July 10th 9pm IST. On their website, in the product page it was mentioned that it will give a battery backup of 8 hours. But I’m getting only 2 hours of backup on an average. This is not acceptable. Before purchase I made lot of calls and chats with their agents, and everyone said it will have up to 8 hours of backup. Then I decided to purchase the product. I live in a remote village where power cuts are quite often hence battery backup is very important factor for me. When I raised it with them, battery has no issues and it’s working as per the design. I requested for refund of my money and it was denied. I reopened the case. Now asking again to perform few more tests and I am not ok with it. I need a REFUND.

Re: Lenovo Case [protected]

Hi,
My new lap top Lenovo was delivered to me on 06/5/2023, purchased through Flipcart.(Invoice #FADY[protected] dt 04/5/2023)
While trying to take my first Google meet call yesterday, i found the camera was not working and had to abort the meeting.
need urgent help to restore camera and on line meets workable.

regards
PMV NAMBIAR
Mob no 91 [protected]
Bangalore, white field

As promised by the Motorola phone company at the time of buying to provide OS updates, The company haven't given any operating system update except security patches .Now every phone is running on Android 13 but it's not still provided for Motorola edge 30 ultra

I have been facing laptop display and motherboard issues since last one month (Lenovo Case # [protected]). The case is being closed without proper resolution. My work is heavily impacted, because laptop is not usable! The issue is NOT resolved even after 2 visits of technician and 3 escalations to Lenovo management!!

If my Chromebook is returned then i will buy another one in any additional cost..

I have drop my laptop at the UPS agent as instructed my the support team. Laptop dropped on 18th April 2023 one month later and they cannot find the laptop and no one is availble to help resolve the issue.
Work laptop that I have been unable to use for a full month. Unaccepatable. Worst custer service ever.

BIG SCAMMERS!! Lenovo is the worst company. They are charging customers even when their laptop is under warranty. Their technician came from the company and changed the motherboard but the issue was still not resolved and he closed the ticket and went away. Now they are saying it’s loose connectivity and i’ll have to buy a new charger. Big scam company. Never buy their laptop or anything. Please somebody help to make them pay for what they are doing

This a fraud company m. Never buy their laptop. They have scammed me. I had bought 5 year warranty for my laptop with onsite support and accidental damage support. The technician came and changed the motherboard but the issue was still not resolved. The problem was with the pin of the charger. They said i would have to pay for the charger as it is my fault since I didn’t use the charger properly and it is my fault that the charger doesn’t work. Never buy lenovo laptop or anything. They are scammers and they’ll take money from you in the name of improper use

Headline: Lenovo Is a bunch of scammers in the name of Warranty

My monitor got a dead pixel spot and flickering backlight after 2 years o[censored]se, the monitor was mounted on a Vesa mount on the wall for all this time without being moved. and yet it developed an issue

the monitor is still in warranty.

Now when i called them up as a service request, Lenovo says that the backlight issue and dead pixel...

So, few days ago we ordered a Lenovo Tab P11 4, it came out in a nice state. But, there was no calling feature available in the tab itself. So, we checked the description of the tab on Flipkart again, there we got to know that this tab doesn't comes with a voice call feature. So, on the same day when the tab was delivered, we tried clicking the cancel order option cause we wanted to have a refund, but there was no refund option available. Just replace one was there. We don't want a replace, we want a refund.

Worst computer I have ever bought. I could log on with dial up easier than this product. Would NEVER buy again. Referral from someone... I should have stayed with HP

Lenovo cpu (lenovo think centre neo 50s, we purchased it 4 months before, but right now the cpu is not working,

07:51 hrs (IST), Sunday, 26MAR2023, Sanpada, Navi Mumbai, MH, INDIA ~ 400705.

To,
The Worst Ever Support Team, Lenovo India.

You all have been dragging my issue since February 13th, 2023 i.e. 25 e-Mail have been exchanged between us in the last 41 days. I have been asking them to fix the numerous problems with this laptop while providing NO Real solutions. My laptop is Heating-Up; I am unable to perform...

I had purchased a Laptop from Lenovo with Warranty. Since 4 months I have been complaining about this lose contact. I had sent them photos of the Pin and Socket to prove there was no External Damage due to rough use.
Inspite of this they insist that I pay for the Servicing/Repairs.
In such a case there is not other part which needs to be covered by a warranty. This part has stopped working on its own which means it is a manufacturing defect. Hence it should be repaired free of cost.
My complaint No. is Lenovo Support CRM:[protected]

Description: Sealed Battery Warranty is part of 1 year standard warranty on purchase of new laptop and is available till 25Mar'23, hence I opted to purchase extended warranty.

Lenovo salesman Mr. Tippu advised me and While purchasing the extended warranty 36 Months Premium care package, it was not mentioned that the sealed battery won't be included in the warranty.

I keep getting prompts to purchase extended...

Did not on