Lenovo Customer Care
Lenovo India Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
3334
COMPLAINTS

Lenovo Customer Care

Lenovo India Pvt. Ltd.

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Address
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli
Bangalore
Bangalore District
Karnataka
India - 560037

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 7678  [Support Helpline]
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1800 3000 5366  [Kolkata]
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166
1800 419 7555  [Idea Products]
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102
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77
1800 419 4666  [Think Products]
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57
1800 208 7555  [Tablets]
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Fax:
Fax:
+91 33 4019 2240  [Kolkata]

Additional info
Contact Details

F.A.Q.

Find-a-Dealer

Registered Office
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore 560037

Gurgaon
Vatlka Business Park, 1st Floor, Badshah Pur Road, Sec-49, Sohna Road, Gurgaon 122001

Kolkata
Apeejay Business Center, Apeejay House, Block A, 8th Floor, 15 Park Street, Kolkata 700 016
Toll-Free: 1800-3000-5366
Fax: +91 33 4019 2240

Mumbai
Windsor House, Level 5, No 502, CST Road, Kalina, Santa Cruz (East), Mumbai 400098

Chennai
2nd Floor Kuppu Arcade, 4 Venkatanarayana Road, T. Nagar, Chennai 600017

Pune
Apeejay Business Center, Angel Infospace, 1st Floor, Pride House S. No.108/7, Shivajinagar, University Road, Pune 411016

Service Enquiries
Support Helpline: 1800 3000 7678

Idea Products
Toll-Free: 1800 419 7555

Think Products
Toll-Free: 1800 419 4666

Tablets
Toll-Free Number: 1800 208 7555
SMS : +91 92 1255 8727

View More Information...

Customer satisfaction rating
2%
Complaints
3334
Pending
0
Resolved
78
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 07:00 pm
Tue10:00 am - 07:00 pm
Wed10:00 am - 07:00 pm
Thu10:00 am - 07:00 pm
Fri10:00 am - 07:00 pm
Sat10:00 am - 07:00 pm
SunClosed

Lenovo related photos (671)

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Lenovo Complaints & Reviews

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Lenovo — lenovo idea pad 320

 Muthupavitra on Sep 20, 2019
Respected sir, my laptop not functional during password enter time some key on key board not work. Please check my technical issue immediately take action sir. Slno pf17nclc machine type model 80xh01xain. Laptop brought from amazon company delivered in my wife name maheswari date approximately 10 nov 2018 then warranty period from 10/11/2018 to 09/11/2019. I present in pathankot punjab state at india. Till date there is no engineering person not come. I check in your repairs status item arrived at service center but nobody engineer person don't call to me. Next i waiting for issue technical of problem....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo — lenovo laptop idea pad 320 not working

 Muthupavitra on Sep 20, 2019
Respected sir, my laptop not functional during password enter time all key on key board not work. Please check my technical issue immediately take action sir. Slno pf17nclc machine type model 80xh01xain. Laptop brought from amazon company delivered in my wife name maheswari date approximately 10 nov 2018 then warranty period from 10/11/2018 to 09/11/2019. I present in pathankot punjab state at india. Till date there is no engineering person not come. I check in your repairs status item arrived at service center but nobody engineer person don't call to me. Next i waiting for issue technical of problem....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo — issue is not yet resolved

 Chai20 on Sep 19, 2019
We have raised this issue last 2 months back still its not resolved.
No one can response anything regarding this. We really felt bad about u r service. So, am again requesting you to response regarding this issue.

Problem : we have purchase this laptop 1 year back. System details i have mentioned in my last mail kindly look in to that.

Actual problem is we are unable to load software for same system. Its getting hanged. System is unable to boot.

So, please look into this issue. And help us to resolved it.

Please contact for further...
Complaint comments  Read comments [1]Complaint category Travel Agents

Lenovo — regarding poor product quality (want replacement)

 Rahul Bindrani on Sep 16, 2019
I am a lenovo customer and currently using lenovo ideapad 720s
Serial number : pf11lqdm
I had purchased lenovo yoga 730 (Product serial number: mp1dzuw9).
Unfortunately, i faced a screen flickering issue within 10 days of purchase. I took laptop to nearest service center.
They kept the laptop under observation for 3 days and returned it saying there is no issue.
Within 2 days of getting my laptop back, i faced the same issue again. This time i asked them to get my device replaced.
It took them about a week and before purchasing the laptop, i had to sell...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Lenovo — lenovo warranty renewal

 srajesh2508 on Sep 15, 2019
I had purchased 3 year warranty ext. For my lenovo laptop on 06-may-2017 for rs 4648/- from impact infotech -, dadar (West), mumbai - 400028, [protected]; [protected]. But lenovo kept the start date for the renewal warranty as 03/02/2016 which was the mfg date.
I've moved from mumbai and now not able to locate the invoice/receipt. I requested the asc for copy of renewal receipt/invoice, but they claim their system does not have a record. It can be clearly seen that both the start date for original warranty (1 year) and upgraded warranty (3 year) is shown as 03/02/2016. Lenovo refuses to share...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Lenovo — back to college offer

 Old Blocks on Sep 15, 2019
I have purchased lenovo laptop in june 28th, 2019 under lenovo btc offer.
In which i have paid 1999 rs extra for additional 3 years of warranty and 1 tb hard disk drive at 1499 rs.

I have received 3 years extended warranty certificate but lenovo has not delivered 1 tb lenovo hard disk drive yet.

In last mail they apologize for late service and promised me to deliver hard disk drive after that they just stop responding my mail.

I request you to take necessary action on this.

Ticket no: btc-286617

Thanks & regards,
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Lenovo — lenovo k8 note device shut down after getting restart automatically

 Aman.gupta on Sep 15, 2019
Hi,

I bought lenovo k8 note on jan 2018 and was good until oreo update.

After i updated the phone. My phone getting hang and rebooting frequently.

Given to service center and they simply did the software update but still same issue. Finally its a mother board issue but can't do anything.

This phone was good till before update and giving issue after oreo update.

Can lenovo help me to rectify the problem free of cost as this happened due to oreo update.

I am very dissopointed about your product. Plz kindly...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Lenovo — service center misguides and not competent

 Adhiraj Chatterjee on Sep 13, 2019
Service center at victoria plaza, 385, garia main road, hindustan more, ramkrishna nagar, garia gardens, garia, kolkata, west bengal 700084

Is highly in competent, harasses customer and does not accept defect and repair the fault in lenovo k8 note.

They requested to get a substitute set so that they can keep the faulty set to check. The next time they did not want to keep the set at all as kept saying there is no fault and misbehaved and harassed....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — lenovo k8 note mobile dead after restarting continuously for 2 days

 [email protected] on Sep 11, 2019
My lenovo k8 note mobile is dead (after restarting so many times for 2 days continuously after software update). When I went to the service center, they said mobile is having mother board problem. They have to replace with the new one, which costs from 8000 to 9000.(with this i will get a new one). Mobile is dead during warranty period only but unfortunately I don't have time to go to the service center as I work in remote locations.

I heard that most of the Lenovo k8 note mobiles are facing same problem (mother board problem) after software update. Most of the issues are same for...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — # raise complaint agt. lenovo service order update - 7009579023

 [email protected] on Sep 10, 2019
Dear sir,

We have face very big issue of our lenovo pc this is randomly restarting of normal electric phase on working hours of lenovo pc (Dt-510a-90hv000pin) serial no. R3063v7ar39028a24015.

We raise complaint agt this issue no. # [protected] on 31/08/2019 as attach your email confirmation. After that on (05/09/2019) your engineers mr. Azhar visit on our office see this problem he was very surprised. If our electric phase is normal & our company other pc working on normal condition to how it possible. He was change mother board & smps on our pc for checking but condition...
Complaint comments  Read comments Complaint category Computers & Accessories

Lenovo — lenovo laptop scam

 Jairus Matthias on Sep 10, 2019
We ordered lenovo laptop, they have sent us a faulty piece. It doesnt even switch on. When we contacted customer service they spoke for 3 hours and told various ways to resolve it. We tried all the means nothing happened. Later they told they will send someone to check it but no one one came even after 1 week. From my experiance dont buy anything from lenovo this is the worst company i have ever seen. Every one working this company just want to scam people. They are not a true company to give quality products. Dont get scammed by their cheap pricing & offers....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo — lenovo scam order has not been delivered even after 3 weeks

 Jairus Matthias on Sep 10, 2019
Lenovo scam order has not been delivered even after 3 weeks, they dont pick the phone, give tracking details or never respond. Most unprofessional company. Never order from lenovo. When i contact customer support by phone, email or chat no one is responding or give me time to deliver. We ordered on august now its september they couldnt deliver by 3 desktops that i ordered. The order number

Order number [protected]...
Complaint comments  Read comments Complaint category Desktop Computers

Lenovo — lenovo ideapad 330 not working

 Gagandeep Gulati on Sep 7, 2019
I have lenovo ideapad 330 with s. No pf1aaem1. On 31st aug, i experience problem of 8 key automatically getting typed. I sent mail through lenovo online portal and got response with incident number[protected]. On 2.9.19 i visited service center - sysnet global, janakpuri, new delhi. They submitted my laptop and got registered case i'd [protected]. After 6 days i visited service center and received my laptop stating it is working. After reaching home, i started working but again problem started coming.

I can't expect repeatition of problem and harrassment for last 8 days from such...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Lenovo — service center cheating

 Biswajit1998 on Sep 4, 2019
I had bought lenovo k8 note 17 months later from online for rs.10000. I have some issue with my speaker in around 7 days. I visited the service center on 03 september 2019 cuttack branch, they received my handset but the very next day i received call from them and they ask for mother board replacement which will cost 13000/- which is more than the new handset price. But i think there must not be such problem as the handset was all right and functioning well apart from speaker issue.
Plz help me...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — blast of phone ,

 Astha Vashistha on Sep 4, 2019
Dear sir
I purchased a mobile lenovo k6 power in january 2017.
Today when i was taking the lecture and i always keep my phone in my room when taking the class, the phone was in the drawer of my table which is in my chamber.
When i came back to the chamber, my staff informed me that the phone get to blast, and due to fire, my drawer, id card, and other documents get burnt.
I hereby report you the incident because it is also the loss of some government documents and assets.
Please indorse the information and do the needful.
Presently i do not have any contact...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — motherboard failure within 24 months

 sksahiruddin on Sep 3, 2019
Hi, i bought this device in aug 2017, since i bought after oreo update, the phone has heating issues, suddenly he hanged, we had to reset again and again.
Recently it started booting on its own and stuck in lenovo booting page.
I took it to your service centre in jayanagar, bangalore, after inspection, they said motherboard is gone and i have to pay 13000 for motherboard.
Same thing happened with my brothers phone also just few weeks before my phone broke.

As i checked this forum many had a same issue and lenovo should announce this in media, or else your brand...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — laptop charger explode

 Manasa Sudha on Aug 29, 2019
Laptop serial number: 11s45n1126z1zw2v6c5dym

Today while working on my laptop connected to charger at home, charger got exploded and fire broken out. The room is fully filled with fumes. Luckily by god's grace, i escaped with out any harm and injuries. Otherwise it would have caused a severe injury to me.

Please consider this as high priority complaint and provide your feedback as soon as possible....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo Mobile — lenovo k6 power

 Rajatyadav on Aug 26, 2019
Dear sir, i have submitted my phone lenovo k6 power to lenovo service center few days back at wonder mall alwar.
I have given my phone to them in on condition and they have returned it to me in dead condition where my phone is not even switching on now. If it was known to me earlier that they will damage my phone instead of repairing it i would never have gone there.
Instead they said that "we are not responsible for this. We had examined and put the phone in well condition and the phone was became dead at its own"
Instead of this i think they had to return my phone to me atleast...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — lenovo k8 note mobile is continuously restarting

 Saurabh3791 on Aug 20, 2019
Hi,

I am facing issue that my lenovo k8 note mobile is contnuosly restarting.
I have tried to start mobile i safe mode also reset mobile but still issue didn't resolve then i have visited to lenovo service centre.
When i went there i came to know most of the lenovo k8 note user facing same issue.
Still i asked them to check my mobile.
They said that will update the software if mobile works then its fine and chances to mobile work after software update are very low
Still i asked them to update
After update they said that still issue not resolve...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — I am complaining about lenovo k8 note mobile

 Vishali Bama on Aug 19, 2019
Hello!
I bought lenovo k8 note on 26 jan. 2018, from past few days my phone hangs for more then 1 min and it gets shut down and restart automatically, when i give to service center in tirunelveli they say its motherboard problem we cant do anything, plz kindly help me... Please give me the amount, lenovo k8 note model is faliure model. It has been only one year the mobile i used, very disappointed with the lenovo mobile....
Complaint comments  Read comments Complaint category Mobile Handsets

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