Lenovo Customer Care
Lenovo India Pvt. Ltd.
Customer satisfaction rating: 2%
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2626
COMPLAINTS

Lenovo Customer Care

Lenovo India Pvt. Ltd.

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Address
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli
Bangalore
Bangalore District
Karnataka
India - 560037

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
157
down
105
1800 3000 7678
[Support Helpline]
up
225
down
187
1800 419 7555
[Idea Products]
up
64
down
45
1800 419 4666
[Think Products]
up
42
down
28
up
30
down
37

Fax:
Fax:
+91 33 4019 2240
[Kolkata]

Additional info
Contact Details

F.A.Q.

Find-a-Dealer

Registered Office
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore 560037

Gurgaon
Vatlka Business Park, 1st Floor, Badshah Pur Road, Sec-49, Sohna Road, Gurgaon 122001

Kolkata
Apeejay Business Center, Apeejay House, Block A, 8th Floor, 15 Park Street, Kolkata 700 016
Toll-Free: 1800-3000-5366
Fax: +91 33 4019 2240

Mumbai
Windsor House, Level 5, No 502, CST Road, Kalina, Santa Cruz (East), Mumbai 400098

Chennai
2nd Floor Kuppu Arcade, 4 Venkatanarayana Road, T. Nagar, Chennai 600017

Pune
Apeejay Business Center, Angel Infospace, 1st Floor, Pride House S. No.108/7, Shivajinagar, University Road, Pune 411016

Service Enquiries
Support Helpline: 1800 3000 7678

Idea Products
Toll-Free: 1800 419 7555

Think Products
Toll-Free: 1800 419 4666

Tablets
Toll-Free Number: 1800 208 7555
SMS : +91 92 1255 8727

View More Information...

Customer satisfaction rating
2%
Complaints
2626
Pending
0
Resolved
47
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 07:00 pm
Tue10:00 am - 07:00 pm
Wed10:00 am - 07:00 pm
Thu10:00 am - 07:00 pm
Fri10:00 am - 07:00 pm
Sat10:00 am - 07:00 pm
SunClosed

Lenovo related photos (492)

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Lenovo Customer Care related pictures (492)

Lenovo Complaints & Reviews

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Lenovo — 1 TB lenovo Hard disk drive not received under BTC offer

 tushar.patil on Apr 27, 2017
Hi Sir/madam,

I have purchased lenovo laptop in year 2015 under lenovo BTC offer.
In which I have paid 2000 rs extra fro additional 3 years of warranty and 1 TB hard disk drive.

I have received 3 years extended warranty certificate but lenovo has not delivered 1 TB lenovo hard disk drive yet.

In last mail they apolize for late service and promised me to deliver Hard disk drive after that they just stop responsing my mail and now there phone is also comming not reachable

I request you to take necessary action on this.
Complaint comments  Read comments Complaint category Electronics & Appliances

Lenovo — Not considering underwaranty

 amit kumar21 on Apr 26, 2017
Hi,

I am Amit kumar
A Genial user of lenovo.

I visited to lenovo authorized service center

Address: L-122 -A MDDA Complex 1st
Near clock tower Dehradun uttarakhand 248001

Case: till today morning my Lenovo k5note smartphone was working very well
Then I move to my office distance 5 km and checked my phone touch was not working properly was not able to open my pattern lock due to screen touch issue...and I went to service centre as mentioned above.

i met with Mr.Pankaj mehta (center manager )and they...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Software issue and camera bug

 Mayank Tiwary on Apr 26, 2017
I have got moto g5 plus... It's a good phone
But when will i get software updates??
There are few camera bugs...
Audio while recording a video is terrible there is lots of noise
And i don't good images in night time when dynamic range is increased.. When. I take a pic of a tree at night the background appears faded and bright when compared with other phones, g5 plus pic looks faded and if someone as added lots of light in background, a software update might fix this...
And when will i receive android version 7.1.1??..
Phone is running on 7.0 and i think...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — Somany times restarting and hanging and heating

 Abbas Salem on Apr 25, 2017
Mobile automatically getting restarted after ending a call or after disconnecting a call or making a call, automatically screen is not responding, after getting restarted it is working again, Lot of times my mobile is getting restarted automatically per day like 38 times and hanging a lot, still my mobile is in warranty, already I had went to customer care regarding the same issues. but the problems isn't solved. help me please....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Lenovo — Taking too much days to get back my phone, which i have given to a valid lenovo service centre for a simple complaint.

 amal dev on Apr 23, 2017
Taking too much days to get back my phone, which i have given to a valid lenovo service center for a simple complaint. I had given my lenovo vibe k4 note to a valid lenovo service center in kollam on 07/04/2017 and they had told me that my phone will be returned within 8 days. Today the date is 23/04/2017 till now i have not received my smartphone. I have already contacted the service center many a times, all they just answered is that i will be informed when its ready. As per the information given from the service center i was supposed to receive my phone on or before 15/04/2017. The service center...
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Lenovo — Regarding mobile phone warranty

 Arzoo Shamoon on Apr 22, 2017
I bought a mobile phone lenovo vibe shot on aug 2016 cost rs 18200. It has 1 year warranty. The service centre are creating their own issues that they will not send my mobile under warranty unless until i pay them 6900 rs for physical damage. My phone doesn't have any type of physical damage. The service centre executive opened my phones back pannel and returned my phone unfixed. They also create an issue regarding my bill. Which is from well authorised dealer. The issue in my phone is only jst a network problm nothing else....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Misbehave by okhla service center owner

 Rajvimal496@ on Apr 22, 2017
Hi my self Raj I am using Lenovo vibe k5 from last two Monte but I am a frequent user of Lenovo I am using Lenovo from last three yr and I am getting to much heating problem in my hand set I am visited two time communication solution F-26/4 okhla fhase -2 new Delhi but my problem is not solw and Mr shubham Gupta he is the owner of the sarvice center he isdoing very beddly misbehav with me I am so sorry I will not buy any lenovo product in future even not suggest also

Raj
9015843619...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Lenovo — About mobile phone lenovo k5 vibe battery issue

 Dcv91 on Apr 22, 2017
Sir I have purchased lenevo k5 vibe before appx. one month from Gorakhpur baldev plaza dealer as from starting that's battery is not working properly form that time..it works only 2, 3 hour max on fully charged without uses of Internet. I have to handle it only on power bank that is not possible all time Please resolve my issue as soon as possible... contact num is 9918696960...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — Network issue with lenovo k4 note

 srilaxmidivi on Apr 21, 2017
I purchased lenovo phone 10 months back, I am unable to get signals for both of sim cards. It is showing as sim card is empty. When I put that sim in another mobile it is working fine. The problem is with lenovo k4 note. Please suggest me How to resolve this issue? and alsolet me know if any authorised service centers are available to fix this? Can I replace this phone? If so what is the procedure for that...Please let me know as soon as possible..

Thanks...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lenovo — In warranty refuse to resolve my problem

 Nishant Utkarsh Chaurasia on Apr 21, 2017
Dear team
I had purchased a mobile from online website from amazon, but i have some problem after 10 month so i had visited the service center at muzaffarpur authorised lenovo service center but when i reached there and show my handsets to technician then he told me that there is water likeage. So i called to customer care and i had requested to them that kindly open my handset and confirm that it is water likeage ya something else but he without opened the set he is double sure that there is water problem so i want to know one thing that without open the handset how he is sure about water...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Mic issue

 Ghanshyam Atal on Apr 21, 2017
I am lenovo K6 power user. I purchased this mobile phone some 20 days back. After 10 days of using mobile i started facing Mic Problem i.e. person at the other hand couldn't hear my voice. I went to service center yesterday and they took mobile for repairing and told me that they"ll call after 7 days. This is highly intolerable and i can not anything for 7 days since i have only that Phone. Your other service centers are doing the same work in 3 days time whereas this one is taking 7 days. i did not bought this phone for all this. Please look into it and do the needful.
Service No. SOIN0234791704200046
Complaint comments  Read comments Complaint category Mobile Service Providers

Lenovo — Laptop lcd manufacturing defect

 skagarwal74 on Apr 21, 2017
I purchased lenovo laptop g g50-80 80e502q61h, s/n pf0cwakb invoice dated 2nd may 2016 through flipkart.in march during normal use, the lcd display started showing black lines in one portion of screen.
I complained to lenovo customer care regarding the same on 18th march, 2017 with all details. Complain number 8008869596
Upon this, lenovo staff informed me that there is a damage to the screen and asked me to replace the part at my own expense.
I asked them to inspect the laptop to assure themselves that there is absolutely no damage from my end and the screen has developed...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo — Mobile defective [Resolved]

 sai.paw on Apr 21, 2017
I purchased lenovo k4 from goa (Jan 2017) and within a month i found that gps was malfunctioning. I gave it for repairs on 3rd april. After 7 days they gave my phone but the problem was still unresolved. So i gave back the phone. Since then, i have not heard about my phone not any update about my repairs. Service centre (Mobile garage in goa) does not pick up phone and lenovo is only making promises saying someone will contact me. So far no one has contacted me. No i am without 4g phone for 18 days not knowing what is happening to my phone. Please help resolve this issue....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Misleading people and spoiling company images.

 Swrang75 on Apr 20, 2017
M. K communication store in basistha chariali, guwahsti, are only authorised to sale lenovo product but they used to repair the phone in their shop with duplicate parts due to which my lenovo phone got spoilt. So, today when the lenovo customer came and asked about the cost to repair her lenovo broken screen the shop owner told her to repair at his shop which will cost her lesser than repairing it at lenovo authorised service centre. Is it through, how the authorised dealer to sale the phone can mislead the customer to repair at his private store who are authorised only to sale the product. Those...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo India Pvt Ltd — Lenovo vibe k4 note faulty

 Rohit Hari Kiran on Apr 20, 2017
I purchased my lenovo k4 note @ amazon on 25th oct 2016. After i updated its first update the phone started acting weird. It doesnt power on but just shows the boot screen, after trying for 5 times or more it would switch on. I took it to nearest lenovo store and they tell the mother board is faulty and it would cost me 6000 rupees. Even under warranty. What is the purpose of buying the mobile for 9999 rupess and getting it repaired for 6k. Lenovo india please solve my issue....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Z2 plus mobile

 Pardeep Kaushi on Apr 20, 2017
Dear Sir,

I wish to complain about My Mobile Lenovo Z2 Plus that I have purchased on 5th Oct 2016 from AMAZON.IN

I am complaining because It is not working properly. It is Heating a lot. Battery is draining very fast. I always feel the heat of the phone. To resolve this problem I would like you to request you to solve my problem or replace my phone or give me my money back.

When I first learned of this problem, I contacted Lenovo Service centre in Sahara Mall Gurgaon, and was told that nothing could be done about my problem. They were saying that phone...
Complaint comments  Read comments Complaint category Mobile Service Providers

Lenovo — Lenovo K3 Note lenovo service center not provide services me under warranty period

 Gautam Prasad Shaw on Apr 19, 2017
I purchase this lenovo k3 note on 04-04-2016, from flipkart. Order ID: OD205920561354584000.
My mobile not taking charge when it is switch on. This mobile is under warranty period but in lenove service center, they told me, my mobile charging port is broken, and they told me to change the mobile board of Rs 7000. My warranty end on 04-05-2017. What I can do? Is flipkalt salled me fake warranty product. Reply me....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Lenovo mobile complaint

 murugankes on Apr 19, 2017
Complaint No: SOIN0631631703060006
IME No: 867363029455197
Model: Vibe P1a42&P1a41
Serial: HB0MAHLZ
I had given my mobile for faulty problem on 06/03/17 till now no one is supporting me to get my mobile back service centre/customer care nobody is responding properly please help me out to get my mobile back

Really very worst service providing by lenovo ever seen...
Complaint comments  Read comments [1]Complaint category Telecommunications

Lenovo — Mobile found completely shut down within 2 months of purchase [Resolved]

 abhis.inf on Apr 18, 2017
Hi team,

I had purchased my mobile [ motorola 4 g plus] from amazon on 4th feb' 2017. Within 2 months, it went completely shut down. I reported this immediately with motorola helpdesk who suggested me to carry the mobile in any one of the local service center as there is nothing they could do remotely since the mobile is completely shut down.

I submitted with mobile with local service center in mysore [ sumrudi infocom services], high park building with iem reference : 358223077369714 on 4th april. I was told if there is any hardware issue observed it might take a...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Lenovo mobile a6010

 Shiv Mehrotra on Apr 18, 2017
Kindly inform us whether original battery can be obtained or you can send to me. We are unable to get battery neither from service centre nor from market. The purchase was through amazon in 17.04.2016.

Battery is getting discharged so early and need to be replaced. An early action is much needed.

Hivmehrotra04@gmail.com
9811522771
H no 955, sec 21 d faridabad-121012....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

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