Lenovo Customer Care
Lenovo India Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2794
COMPLAINTS

Lenovo Customer Care

Lenovo India Pvt. Ltd.

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Address
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli
Bangalore
Bangalore District
Karnataka
India - 560037

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 7678
[Support Helpline]
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295
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215
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196
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130
1800 419 7555
[Idea Products]
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73
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54
1800 419 4666
[Think Products]
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54
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36
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38
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45

Fax:
Fax:
+91 33 4019 2240
[Kolkata]

Additional info
Contact Details

F.A.Q.

Find-a-Dealer

Registered Office
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore 560037

Gurgaon
Vatlka Business Park, 1st Floor, Badshah Pur Road, Sec-49, Sohna Road, Gurgaon 122001

Kolkata
Apeejay Business Center, Apeejay House, Block A, 8th Floor, 15 Park Street, Kolkata 700 016
Toll-Free: 1800-3000-5366
Fax: +91 33 4019 2240

Mumbai
Windsor House, Level 5, No 502, CST Road, Kalina, Santa Cruz (East), Mumbai 400098

Chennai
2nd Floor Kuppu Arcade, 4 Venkatanarayana Road, T. Nagar, Chennai 600017

Pune
Apeejay Business Center, Angel Infospace, 1st Floor, Pride House S. No.108/7, Shivajinagar, University Road, Pune 411016

Service Enquiries
Support Helpline: 1800 3000 7678

Idea Products
Toll-Free: 1800 419 7555

Think Products
Toll-Free: 1800 419 4666

Tablets
Toll-Free Number: 1800 208 7555
SMS : +91 92 1255 8727

View More Information...

Customer satisfaction rating
2%
Complaints
2794
Pending
0
Resolved
51
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 07:00 pm
Tue10:00 am - 07:00 pm
Wed10:00 am - 07:00 pm
Thu10:00 am - 07:00 pm
Fri10:00 am - 07:00 pm
Sat10:00 am - 07:00 pm
SunClosed

Lenovo Complaints & Reviews

Sort by:

Lenovo — Delay in repair of mobile by authorize service centre

 dilawar20 on Jun 26, 2017
This is Dilawar singh from Indore and my contact no. 9009680002, I had given my phone Lenovo k5 note, model no.A7010a48 for repair to authorize service center of lenovo in Indore ( M-89, Yaswant Plaza, Indore m.p) on 01/06/2017, problem: touch damage, mobile bent(say motherboard not working). Still after 26 days passed lady on reception name Amrita told that parts for mobile repair are not available and its not coming from company, when asking for tentative time required to repair it she replied when it come it will repair and we will call you or you may find company website or toll free no. and...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Lost of mobile

 Surendar Rawat on Jun 26, 2017
Sir,
I have to request that my Lenovo Mobile Set,
having IMEI NO-868526029183634 ., has been lost .
Please instruct to concerned office for getting that
mobile set with the help of IMEI NO-868526029183634.
Thanking you.

Surendar Rawat
P-605, Kasturba Nagar (sewa Nagar)
Near Arya Samaj Mandir New delhi-110003
Contact no.9810161067 / 9990092602...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — Smartphone manufacturing defect

 Akshay Swamy on Jun 26, 2017
I got new lenovo vibe k4 note handset in july 2016. In Amazon
suddenly my handset display is gone ( black screen effect ) automatically
and my hand set has never fall down ever and no external damages caused.
In my handset i have very important XL Sheets and other documents.
I never thought that lenovo manufacturers produce such a fake handsets.
service is also very poor.

I kindly request to lenovo to replace my handset to new device other wise
i will put a case on lenovo company in consumer court 101%...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Handset lenovo k6 power

 saravanan msc agri on Jun 25, 2017
My handset has not working properly such as software problem and hard ware problem such as battery back up and many more for past 2 months which was brought on feb 14 th. So please take necessary action and do needful help in this regard... Camara was not working properly, usb not conneted to pc, goolge photos not wroking properly, sim slot not work, it automatically restart anytime etc,......
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Mobile phone service/replacement issue

 Prasanna Swaminathan on Jun 25, 2017
I had handed over my phone to a lenovo authorised service center in chennai due to multiple issues i was facing with the device on march 13th 2017. Till date i have no received my phone back and i learned several weeks back that the service center had been closed down. I have also been contacting lenovo directly through their facebook page, web chat support, emails and phone calls and they are yet to provide an answer. They don't even have the courtesy of calling me or responding to my repeated pleas for a solution. I am herewith attaching the jobsheet provided by the service center and screenshot...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lenovo — Lenovo k6 note problem

 Mohana Balakrishnan on Jun 24, 2017
Am Mohana.B from Salem. I bought lenovo k6 note in march. I am totally shocked at the problems I am facing from one of the so called best brand and all the more shocking is the service centre response!

From day 1 am facing heating problems even for speaking 1 or 2 calls. It gets so heated up that we get ear pain. Secondly the person to whom we speak can not hear clearly at all. It is very frustrating. Am not getting proper response and solution from the customer care too.

Please give me a solution to this problem.
I am expecting a reply from the company about...
Complaint comments  Read comments Complaint category Mobile Service Providers

Lenovo — G50 hand problem automatic stop everythingt

 BHATT SURAJ on Jun 23, 2017
Hi suraj bhatt
From abd
I have lenovo g50
Its very very slow & hang not working sometimes i just buy before 6 month but its cant working well nobody replay about this problem im go to near lenovo center but they are just format my lep but not solve my problem after 2 days of formatting its working like othes days please help me its my number so plz contect me +919157664350 help me about this leptop please...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Lenovo — Screen problem of lenovo vihe k5of product model A6020a40

 table fan on Jun 23, 2017
Dear sir/ mam,
When i purchased my phone after 4th month only i faced lot of problems like screen is hassy. I had submitted my phone to the service center near sirampur on date 17/06/2017. They have not resolved my problem. Then they were asking me for the money.
I need your support to please take some action and resolve my problem.
Thank you......
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Lenovo k5 plus touch not working, sr. No.-hb0p39b5

 Anil Kumar Nagve on Jun 22, 2017
Dear lenovo team,

Past 1 week in my mobile lenovo k5 plus touch not working of few area and its under warranty and i am not able to log the complaint till date, so kindly log the complaint and provide the solution as soon as possible.

Company name - lenovo
Model - lenovo k5 plus
Sr. No.-hb0p39b5
Warranty - yes

Thanks,
Anil kumar nagve
Mobile number - 09754267331, 09109151867...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Lenovo vibe k5, product model : A6020a46

 sooraj8888 on Jun 22, 2017
Hai,

I am Sooraj MG, one of the Lenovo customer, i have a good relationship with lenovo, i am using Lenovo Mobile and my Laptop is also Lenovo, with my experiance, I Just purchase a new Lenovo VIbe k5 for my Uncle Mr.Vikraman nair via flipcart on 19-05-2017. The product is just delivered on 26-05-2017.
But the problem is after 2 days, it is not working in the case of data connection.
When we try to open chrom or any other app, their is a message, that particular app is unfortunatly stopped, so i can't open a simple app. I just go to my nearest Lenovo Service centre,...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Mobile lenovo k6 note

 BABA SHUDDHA PEY JAL MANISH on Jun 22, 2017
Hi maine lenovo k6 note 20/12/2016 ko liya tha jiska touch ab apne aap kam kr rha hai.
Maine use aapke service centre me diya to 10 din bad bata rhe hai ki usme scratch hai isliye warnty nhi milegi. Jo scratch hai vo chabhi ka ya coin ka hai fr bhi vo warranty claim nhi kr rhe hai.
Ab bataiye mai kya kru upbhokta foram me hai ya nhi.
Please help me...
Complaint comments  Read comments Complaint category Mobile Service Providers

Lenovo — One speaker not functioning

 Shrivastava Santosh Kumar on Jun 21, 2017
सर मेरे लेनोवो k6 पॉवर का एक स्पीकर काम नहीं कर रहा है अभी लगभग 8 दिनों से मैंने यह मोबाइल फ्लिपकार्ट के द्वारा 10 february को ऑनलाइन खरीदा है अभी warrenty पीरियड मैं है क्या कर सकते है आप क्या मोबाइल सर्विस सेण्टर पर दिखाए या फिर कंपनी को भेज दिया जाये...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — No service and no repair till date of lenovo zuk z1 phone

 Nikhilmudgal on Jun 21, 2017
I, nikhil, gave my phone to lenovo service centre jankpuri district centre delhi.
Soin0780631705090019 complaint no.
15 days passed, no solution, rude behaviour of staff, threaten to take away phone without repair, not picking phone, no solution
No time bound repair till date,
Complaint registered phone no 9711937569
Please help...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo Service Center — Vibe K5 Note denying due to very small scratch on the frame.

 avula veeraiah chowdary on Jun 21, 2017
I went to the lenovo service center vashi on 17th june 2017. Service center people are denying to repair the phone for a very small scratch on the silver frame on the mobile. I have problem with the touch screen.

The response from the employes in the service center is also not good and rude and not leasing to our words.

Still i have the warranty an not ready to solve my problem....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Lost phone yesterday night at 9:00 pm i. E. 19 june 2017 for further please ask me at my no 9953146621 & 8920206875

 Tarun783868 on Jun 20, 2017
I have lost my phone last night i. E. 19 june 2017 and i have also registerd an fir in my local police station. Therefore i also want u to support me to search my phone with my imei no. With some other specificatons. I request to support me as after the time of theft/lost i am unable to search my phone due to inactivity of phone just after theft.
So please help me to find my phone lenovo vibe p1m...
Complaint comments  Read comments Complaint category Police

Lenovo — Lenovo k6 power problem

 Raghuposhak on Jun 20, 2017
Hello,

I am also facing microphone problem. During call, person from other side cannot hear my voice. I also read reviews on flipkart, lot of people are facing microphone problem on lenovo k6 power.

I am forced to use headphone for calling. It is reallt frustating

Please resolve.

Regards
Raghu poshak
Rrposhak@gmail.com
Mob — 07300470048...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Updates to phones.

 Yash Desai 09 on Jun 20, 2017
Hey this is yash here. I'm complaining you because of updates which you never give to smartphones. You team up or owned motorola i don't know but there are updates on motorola. Your motorola phones are stock andriod where i see updates. I used motorola g3 which was fantastic. New updates give more value to phones. There are also cheap phones like redmi note 3 but they give updates. Please lenovo please update your phones. It will make your phones more reliable and friendly. People out there root their phones for better experience. And their warranty gets affected. I expect from you good response...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — False promises given by franchise and denied after making payment

 Jatin Gauba on Jun 20, 2017
I purchased laptop from one of franchise based in pitam pura, kohat enclave with the name of kaya infosolution (Lenovo exclusive store). Where sale representative told me about accerssories with laptop but once i made payment he changed totally and came to denial mode. Now i start feeling cheated the way someone cheating in the name of lenovo store.

Worst experience with lenovo store. The person their told me about benefits including 1. Head phones, 2. Anti virus software 3. For 02 yrs extended warranty but after making payment that person started denying everything.

I...
Complaint comments  Read comments Complaint category Airlines

Lenovo — Lenovo k4 note / mobile blast

 Umar Nafeez on Jun 20, 2017
I have a purchased a lenovo k4 note handset on 20.01.2016 through amazon, amazon.in order number: 402-9308561-1573935. That my aforesaid mobile set on 20/06/2017 all on its own blasted and got completely damaged. My phone at the time of blast was in charging and lucky no one got injured as it was in charging.

I look forward to hearing from you.

Name: umar nafeez
Contact : 9597535003
City : chennai...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — Lenovo k6 power mobile

 aniruddhvijay on Jun 20, 2017
Respected sir/ mam
With due regard, i would like to bring into your kind notice that i have given my mobile to your authenticate lenovo service center located at shah market, agra.
The problem was that due to water, my mobile was not working and representative said that it will work fine after replacement of entire board which will cost around rs.5, 250/-. I agreed and left my mobile there dated 8th june 2017. They said you can collect it on 15th june. I visited on same date got my mobile back but after 4hrs, it was switched off and getting switched on again.
For your kind...
Complaint comments  Read comments Complaint category Mobile Handsets

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