Lenovo Customer Care
Lenovo India Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
3285
COMPLAINTS

Lenovo Customer Care

Lenovo India Pvt. Ltd.

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Address
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli
Bangalore
Bangalore District
Karnataka
India - 560037

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 7678  [Support Helpline]
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308
1800 3000 5366  [Kolkata]
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164
1800 419 7555  [Idea Products]
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99
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75
1800 419 4666  [Think Products]
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56
1800 208 7555  [Tablets]
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69

Fax:
Fax:
+91 33 4019 2240  [Kolkata]

Additional info
Contact Details

F.A.Q.

Find-a-Dealer

Registered Office
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore 560037

Gurgaon
Vatlka Business Park, 1st Floor, Badshah Pur Road, Sec-49, Sohna Road, Gurgaon 122001

Kolkata
Apeejay Business Center, Apeejay House, Block A, 8th Floor, 15 Park Street, Kolkata 700 016
Toll-Free: 1800-3000-5366
Fax: +91 33 4019 2240

Mumbai
Windsor House, Level 5, No 502, CST Road, Kalina, Santa Cruz (East), Mumbai 400098

Chennai
2nd Floor Kuppu Arcade, 4 Venkatanarayana Road, T. Nagar, Chennai 600017

Pune
Apeejay Business Center, Angel Infospace, 1st Floor, Pride House S. No.108/7, Shivajinagar, University Road, Pune 411016

Service Enquiries
Support Helpline: 1800 3000 7678

Idea Products
Toll-Free: 1800 419 7555

Think Products
Toll-Free: 1800 419 4666

Tablets
Toll-Free Number: 1800 208 7555
SMS : +91 92 1255 8727

View More Information...

Customer satisfaction rating
2%
Complaints
3285
Pending
0
Resolved
78
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 07:00 pm
Tue10:00 am - 07:00 pm
Wed10:00 am - 07:00 pm
Thu10:00 am - 07:00 pm
Fri10:00 am - 07:00 pm
Sat10:00 am - 07:00 pm
SunClosed

Lenovo related photos (662)

Lenovo Complaints & Reviews

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Lenovo — lenovo tech change but not proper work / model number a7020a48 / dimpal mehra/ hanumangarh city

 dimpalmeha on May 23, 2019
Dear sir/ madam,

My lenovo phone model number is a7020a48 problem is tech not proper work so i have to go lenovo care hanumangarh care service center there service executive say me 1200/- charge 1200/- rupees from me that no paid bill because if you have take a proper fully folder with display & tech then 4500 charge then he we bill give me bill & also my tech not proper work & no any give me bill kinldy resolved it

Dimpal mehra

[protected]

Hanumangarh

Phone lenovo model no is a7020a48

Thanks & regards,
Complaint comments  Read comments Complaint category Car Service Centers

Lenovo — motherboard problem lenovo k8note

 clash with aditya on May 14, 2019
I had purchased lenovo k8 note online during december 2017 around rs.10k. On 10th may 2019 i faced problem. Phone suddenly started becoming on and off and does not operated well after that. On complaining to lenovo service center they dignosed and told that it is software problem. They formatted handset and reinstalled android 8.0.0. And it worked well for next 24 hours. After that again same problem of becoming frequent on and off. Now complained again to lenovo same service center at mobilink, mangalwarpeth, kolhapur, maharastra.
Now they told that motherboard has problem it will cost...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — lenovo k8 note motherboard failure

 Sandeepimed on May 14, 2019
I purchased the Lenovo K8 note on August 2017 from Amazon. Till 10 May 2019 my phone was working properly. After the update my phone started rebooting after every five minute. I called customer care and they suggested to hard reset the phone. I did and then my phone reboot only when open any application some time. I went to Lenovo service center in Indira Nagar, Bangalore they initially said that it is software issue and later they called me and said that it is motherboard issue and I need to change the motherboard and it will cost me around Rs 8000/- . My phone IMEI number is [protected]....
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — lenovo k8 restart automatically

 shivmurat on May 14, 2019
Getting restarted continuously.
When i visited below authorized service center
Service center name:today telecom
Service center address:9/10, padmavati darshan, near deepak cinema, opp. Yamaha bike showrrom, n. M joshi marg, elphinstone west, mumbai-400013
Contact details:[protected]..[protected]

The service center executives are very arrogant and asking for money to update software of mobile. Even after that also it's not working now they are asking me to change mother board. When i asked about the price they are saying in the cost of that mother board...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — ananya infotel lenovo service center fraud

 Ujjwalkumari on May 12, 2019
I gave my lenovo tab in ananya infotel service center on 30-april-2019.
Several times i asked whether it got repaired or not they used to say we will call you after sometime but they never called. Today also i called them they told we will be calling you in 10min but they didn't.
After 2-3 hrs my husband's called them and asked about the same suddenly they told it got repaired please come today itself and collect it.
When i went there they gave me a tablet which was not mine. Screenguard was removed from it when i told screen guard was there in my tab but in this tab it is not...
Complaint comments  Read comments Complaint category Other

Lenovo — lenovo k8 note mobile - getting switch off continuously

 Amit_ampamp on May 7, 2019
I had purchased lenovo k8 note on last year (Not in warranty) now my mobile is getting switch off problem. It is getting switched off after 5mins use. I tried reset my phone still i am facing the same problem and still my phone's problem is not get resolved. So kindly take necessary steps to resolve the problem. Let me know if you need any further help....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — lenovo y740

 DmTP on May 4, 2019
This is the worst company i have ever dealt with. I ordered a lenovo legion y740 from them in march of 2019. At the time i was promised a shipping date a couple of weeks out and for the product to arrive a week following that. I was excited. I had done research on this product and it was everything i wanted (Despite being a bit over the budget i had planned for). A week or so later they delayed the laptop 4-6 weeks without notice. I was not happy so i called them. The customer service team read from a prompt and blamed my order for being custom. For clarity, i asked for a larger ssd and windows...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Lenovo — complaint against lenovo service center

 Rahul Chhetri on Apr 21, 2019
Hello sir, sorry to say that lenovo laptop service centre, munirka, delhi, is did very bad with me, there is a software problm on my laptop but they said therd is a motherboard problms and they charge 3550 /- from me but after that also, i m facing same problem, then i tried to contact with service center employ but they did not respond my call, please sir, do an strictly action against them, i don't want that people's will face same problm as like i am facing now,...
Complaint comments  Read comments [2]Complaint category Computer Hardware

Lenovo — lenovo ideapad 530 s

 MANGAL JOE Edwin on Apr 14, 2019
Bought ideapad 530s
Order date:apr 7, 2019
Invoiced data: apr 9, 2019
It was supposed to come along with a bag, targus b810 as shown in their website.

Instead of recieving the targus b810 bag for which they invoiced me for, they shipped me the wrong bag which cannot even fit my new laptop in.

I need a replacement for the current bag i have received to the one i was invoiced for, i/e targus b810 as shown in the lenovo india website.

Contact: [protected]...
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Lenovo — lenovo k8 motherboard was not working

 tbs-psagar on Apr 13, 2019
I bought lenovo k8 note in september 2017 from last week system updated new version of android after that my handset has stopped working. Customer care has told me that new android is not working in this device due to which your handset has stopped working but next day i was informed that phone's motherboard was not working and its cost would be 80-90% of the device cost. As per customer care of lenovo due to updating of new android in handset motherboard is not working properly....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Lenovo — warranty not being honored

 senp251 on Apr 12, 2019
Lenovo idea pad slim design laptops are faulty. The power button contains a plastic support underneath the switch, which has to be handled extremely delicately unlike normal laptops where you press the button to switch on and off the machine.

In a recent case my company purchased a lenovo ideapad (Sl no yd04axzl) and within 2 weeks the power button became loose. It was unrecognisable that there was a plastic part underneath which got pressed as the machine was functioning perfectly ok. However after another 6 months suddenly the machine stopped charging. This resulted in a situation...
Complaint comments  Read comments Complaint category Computer Hardware

Lenovo — motherboard

 Rupim on Apr 8, 2019
Bought lenovo k8 note in jan 2018 and day by day the phone becomes hotter i thought it was due to my usage so i ignored. The issue increased so much that i cannot keep the phone on my ears to talk because of its heat. Suddenly on 30 march 2019 while using my whatsapp this phone starts hanging n it restarted automatically. From 5 pm the phone restarted continuously. Restart restart n restart n at 10 pm the phone got switched off n not getting started. I went to lenovo gallery vashi they told me motherboard problem 6500 will be the charges. N locally i m. Am unable to make it repaired. I hate lenovo....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — k8 note 4/64

 Vishal rocks3337 on Apr 5, 2019
My lenevo k8 note device is not working properly since last couple of days it switched off automatically in 1 or 2 min of uses when on battery in just go on the main screen and shut down again. And when i connect it with charger it works properly. I can't understand why it is happening. When i went to customer service care they says my motherboard is damaged and it doesn't repair under warrenty. My phone doesn't fall from a good height or had been ever a good hit. So how it is possible i tried many ways. Plese help me in this case...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Lenovo — moto g5s plus handset

 Haleelulla on Apr 4, 2019
I hv got changed display sreen by m/s. Smart communications trivandrum, purely be cause yr website showed they are yr service centre on 19th nov 2018. Barely amonth after cracks developed on the display and key impact became haphazard and out of control. Appeared used duplicate and used-one for the job. Apprec iate to know what remedy you do an what relief to me. From haleelulla s [protected] trivandrum. Email: hal. [email protected]
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — k50a40

 Ambily Thookkammattathil Sankaran on Mar 29, 2019
I have bought lenovo k50a40 in 2016. From that time onwards problem with battery back up. Delay in charging, but easily discharged within minutes of usage. Is there any solution for this,? Due to this there is no use for the phone, rs 10900 became a waste... Kindly make arrangements to rectify it as a costomer i am troubled a lot in everyday matters. This will force me to take charger connected with phone every time...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — motherboard issue in a year and few months

 pooja mallick on Mar 28, 2019
I have bought lenovo k8 note in last week of september 2017 and within a year and few months the motherboard of the device not working. Is this the credibility of the product? If yes than nobody will purchase your products. Customer care has told me that they will fastboot the device but next day i was informed that phone's motherboard was not working and its cost would be 80-90% of the device cost. Lenovo have to pay me back for my product or have to exchange the product. This is cheating with customers and their believe in lenovo. Company should have to take response as soon as possible. Hope...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lenovo — thinkvision x27q-10 monitor shipped with a damaged panel

 riturajsharma19 on Mar 26, 2019
Ordered from: www.lenovo.com. order date: march 7, delivery date march 14, 2019. Upon connection, i realised that the monitor arrived with a damaged panel. The damage was internal but there were no scratches on the exterior. The monitor was manufactured on july 7, 2017 and delivered to me in march 2019. Lenovo has refused to provide a replacement. It appears to be an intentional ploy to get rid of unsold, old and defective items....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Lenovo — required meaning of warranty

 Anshul5953 on Mar 23, 2019
I have Lenovo K8 Note under warranty. Due to charging issue I have shown my phone to Vashi Lenovo authorized service center.
After investigation, concerned person told me connector has displaced from it's board/position and it has to replaced and it is not coming under warranty.For your inforamation It was not Liquid damaged nor physical damaged and costs me around 1250/-
Due to my urgent requirement, I paid said amount.

But I am unhappy with your service, as there was no liquid damaged and mobile is under warranty. My simple question is why your company gives warranty,...
Complaint comments  Read comments Complaint category Mobile Handsets

Lenovo — warranty claim for lenovo fitness band hw02 plus

 Vinod Iyer on Mar 8, 2019
Hi team,

I've purchased lenovo fitness band hw02 plus on 22/05/2018 through amazon.in and the strap of the product has broken on 28th february, 2019.

Strap is a integral part of the fitness band and without which the band cannot be used.

Please find below the details of the product:

Name of the product (As mentioned in the box): lenovo fitness band hw02 plus
Color: black
Ean:[protected]
Sn: hyhw02s[protected]
Mac: d6cb18ecfb5b

Also find attached the invoice for the same.

Request...
Complaint comments  Read comments [2]Complaint category Other

Lenovo — regarding not providing on service

 rahul960167 on Mar 6, 2019
Sir i bought a laptop by lenovo from delhi on jan 19 and my laptop have started creating problem on 28 feb 19... I complaint to service centre several time... They told that the on site service will provide you on 4 days but they cannot provide... Todays 1 week is crossed.. But i m still facing problem... They don't provide any assistance.. Plz help me sr.. My laptop is under warranty (On site). At first time when i was complaint.. They told they provide sevice in 48 hrs......
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

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