[Resolved]  Lenovo G430 — Denying from Warranty

Address:

West Delhi, Delhi

I have purchased Lonovo Laptop in Feb 2009 (21st Feb) from Unique Infoways (P) Ltd, Nehru place, New Delhi. Details of laptop :
Sr. No: 1S415237QMAC77MV
Type: 415237Q
Date of Purchase: 21/02/09

That time they are giving one year additional onsite warranty by paying Rs. 499/- through draft. I sent all documents and got confirmation for the same. After that i didn't get any mail or document from their side.

I am getting some problem in laptop since Friday and when i called support center , they are saying this laptop is out of warranty. They are saying to produce the additional warranty paper which i never recived. When i contacted Offbit marketing services, they are saying they sent paper through courier in May 2009 but i didn't recieved.
Attached is the mail which i received from them.


Dear Ms. Singh,

We have received your documents along with the Demand Draft.

The details of your order are given below.
Document NameDetails



Demand Draft Details: DD No.: 718868
DD Date: 19.03.09
DD Amount: 499*
Bank Name: ABN-AMRO BANK
*Subject to realisation of the DD amount.



Assured Gift Chosen:1yr additional on site warranty for Rs.499 only



Delivery Address:MERI,Opposite D Block
53-54 Institutional Area,Janakpuri
City: New Delhi
PIN: 110058
State: Delhi




We will process your order and send it to the address given by you (as above), subject to the realization of your draft.
Please be apprised, all cases of documentation formalities and or 'Entry Tax' (Octroi, etc.) applicable in your state or place to claim the gift, would have to be fulfilled by you.
In case of any further query please feel free to contact us at the following address:
OFFBIT MARKETING SERVICES
(Lenovo Redemption Cell)
295, Jodhpur Park
Kolkata 700068
West Bengal
Phone:[protected]
Fax:[protected]
email: [protected]@offbitmktg.com
Web: www.offbitmktg.com

You can also SMS us your query. Just type OMS<space>YOUR REDEMPTION CODE<space>YOUR QUERY and send it to 56767.

Thank You.
Team Lenovo
OFFBIT MARKETING SERVICES

Dear Ms. Singh,

Your Redemption Code: REDMO[protected]*

Dear Ms. Singh,

This is in reference to your claim of assured gift with Lenovo. We are delighted to inform you that your assured gift 1yr additional on site warranty for Rs.499 only has been dispatched and would reach you shortly.

Please find below the details of the dispatch.

Courier:BLUEDART
AWB No/Sl No.:[protected]
Date of Dispatch:[protected]


The details of your order are given below for your references.
Redemption Code:REDMO[protected]



Delivery Address:MERI,Opposite D Block 53-54 Institutional Area,Janakpuri
City: New Delhi
Pin: 110058
State: Delhi


To track your order, please visit the website of the concerned courier service.

Once you receive your assured gift please send us an acknowledgement mentioning the POD No. You can SMS us by typing OMS
REDEMPTION CODE POD No. and send it to 56767.


In case of any further query please feel free to contact us at the following address:

OFFBIT MARKETING SERVICES
(Lenovo Redemption Cell)
#19/1 , (1st floor), Park View Road.
12th cross, Indiranagar Ist Stage.
Bangalore-560038
Ph no[protected]
Fax no[protected]
email: [protected]@offbitmktg.com
Web: www.offbitmktg.com

You can also SMS us your query. Just type OMS<space>YOUR REDEMPTION CODE<space>YOUR QUERY and send it to 56767.

Thank You.
Team Lenovo
OFFBIT MARKETING SERVICES


Please help.