Dear Sir/Madam,
1. I am writing to inform you that I had purchased a laptop ‘LENOVA’ from Big Bazar, Fatima Nagar, Pune on 11 October 2009 vide their memo No T71/8508. Details of laptop as under:-
LENOVA - G550
(IS) MT/Mod S/N - 295895Q MP 06R8N
Ser No - CBQ0479573
Model No - CB09082827
Model Name - 2958
2. When I reached at my residence, I find a very thin stain on the screen of laptop. Next day i.e. on 12 Oct 09, I reported the matter to the representative of Big Bazar, Pune, who had supplied the laptop to me. He called me there and have a detailed search and told me that this is not a major problem and it will be resolved easily. He gave me an address of ‘Lenova’ service centre on Law College road at Pune.
3. I went to Lenova service centre two times to resolve my problem but they did not offering positive response and directed me to report another service centre of ‘Lenova’ at Swar Gate, Pune. I went to the ibid service centre, they told me that it looks like a physical damage and due to a crack on the screen a type of liquid is being spread inside on the LCD. He made my complaint to Bangalore, where I spoke to Madam Chhavi. She suggested me to refer the case with you.
4. As per the best of my knowledge, the ibid laptop is being operated by me only and nobody is allowed to operate the laptop and it is kept in my safe custody. Thus the problem created in laptop, due to physical force is not agreed to and does not serve for the purpose. It may be at the time of purchase, which was not observed by me due to being a minor problem.
5. Keeping in view of the above, may I request you to look into the matter personally and issue necessary instructions to your staff for necessary repair/replacement of the laptop, which is under warranty period to avoid any loss to me. It is also requested that your official address may please be communicated to me through my e-mail ID No to make the facilities good service from you at the time of need.
6. For any query/clarification on the matter may please be contacted on my mobile Nos [protected] and [protected].
7. I will be ever grateful to you for this act of kindness.
Thanking you,
Your’s faithfully,
Yogesh Kumar
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