Lenovo Ideapad Y510 — Lenovo Y510- Manufacturing Defect

Hi,

I purchased a Lenovo Ideapad 2 years back. Just after 3 months of purchase Its right hinge screen started breaking apart. It was under warranty then and got repaired. Customer guys told me that though this is not covered under warranty but company is doing it since its a manufacturing defect. And, whole base has been changed so that I wont face this problem in future. But now after 2 years I have got this problem again. I am seriously disappointed with Lenovo as is this what company offer to their customers. If it was company's fault, weren't they supposed to announce it for customer giving them choice if they want to buy faulty product or not. Lenovo customer reps are even admitting to this when we call them, but for this to be fixed the laptop needs to be in warranty. If this is a design issue, shouldn't Lenovo issue a recall and fix it? It is not my fault. I need a proper redressal to my problem and get this problem solved asap.

There are hundreds of complaints on Lenovo forums from people having exactly the same issue.

Kindly respond to it promptly as so far the company has been escaping from answering to the problem forwarded by me.

Iram
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