Lenovo Laptop Model No. S / N 59314044 Cb11088070 — NON-FUNCTIONING OF LAPTOP

Address:

Mumbai Suburban, Maharashtra

WE HAD PURCHASED LAPTOP FROM CHROMA,RMALL,GHATKOPAR(W) IN MARCH,2012.
HOWEVER, SINCE 45 DAYS IT STOPPED WORKING SMOOTHLY.
1) IT TAKES UNDUE LONGER TIME TO START THE PC (WINDOWS7 HOME BASIC). EVEN AFTER STARTING EVERY 5 MINUTES, POP-MESSAGE APPEARS AS 'START BACK UP PROCESS' IF BACK UP PROCESS IS STARTED , IT TAKES LOGER TIME AND IN BETWEEN PC HANGS.
2) FEW KEYS IN KEYBOARD DONOT RESPOND.
3) WE HAVE LODGED A COMPLAINT CASE ID NO [protected] TEN DAYS BACK USING MUMBAI CUSTOMER CARE NUMBER [protected], WITH ASSURANCE THAT WITHIN TWO DAYS TECHNICAL HELP PERSON WILL VISIT AND CHECK THE PROBLEM. HOWEVER, EVEN AFTER 10 DAYS PASSED, NO ACTION IS INITIATED .

PLEASE LOOK INTO ON URGENT BASIS.
SANJEEV SHINDE/SUNANDA SHINDE([protected])
ADDRESS : 239/ 6214, ANAND BHAIRAVI CHSLTD, PANT NAGAR, GHATKOPAR(E) 400075