Lenovo / Laptop Y500 Series — Regarding Very Bad After Sales Service

Lenovo — bad after sale service

sir
i purchased a laptop from M/s Agnee computer , 43 amb, arunodaya nagar,cuttack,orissa.753012 on 2nd september 2009,which i found that its camera doesnt work on 3rd september 2009,so that i take it to the above dealer to solve my problem but the dealer advice me to contact lenovo callcentre,as per dealers advice i do that but after six days there is no solution for my lappy.afterall the call centre give me casel id-l99800od and direct m to visit yuor service centre m/s wizter technology 5, gopabandhu squre bhubaneswar.orissa.and the service told me that now we have no stock of spares so it will take 10 to 15 days.and also deny to recieve the defective lappy,is it your good costumer service? so that i want to exchange the defective one with a fresh laptop.
i have two rference ids-l99300tm , l99700qa
my case id-l99800od
model no -4152c6q
serial no-r3fnytx
Thanks
Manas ranjan sahoo
buxi bazar
cuttack
orissa
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