[Resolved]  Lenovo — Lenovo do gear offers as troubled me a lot

Address:

New Delhi, Delhi

I am very hopeless by the customer service provided by the Lenovo/Do gear offer team. Please find the below sequence of events: - I purchased lenevo - Z580 laptop from Nehru Place, New delhi on 27th July 2013. The sales person has given me information about 2000 rs coupon with the link : http://www.thedostore.com/offer While purchasing the laptop we have used the credit card of my cousin brother as he was with me that day also I don't have enough limit in my credit card, so my brother swiped his Credit card for purchasing the laptop. The bill generated on his name Care of my name . I asked sales person that I am purchasing the laptop please make the bill on my name but he told that it is not possible but i can put your name in Care of Section. Now before registering my name in offers site i rechecked with the seller that on which name i have to register, after confirming with his manager he told me to enter my name as my name is in the bill. I have uploaded all the documents including my photo id, bill and scanned serial number copy in the web site itself (http://www.thedostore.com/offer) while registering the product. (Date 29th July) On the second day I received a mail to resend all the docs , i have send all the docs again, then again they responded that the name is not matching then my brother sends his id proof to them. Now every second day i am receiving mail the document information is incomplete, but nobody exactly specifying what is missing. I am trying to call on the numbers: +[protected]. +[protected] but no one is free to pick the call the waiting time is more than 30 minutes. I have also dialed lenevo toll free number and had a talk with cust care but they said nothing is in our hand , we are only in selling please call dogear team on mumbai numbers which was again busy > 30 mins. From the last 5 days I am unable to grab them in office timings (9 AM - 6 PM), my call is wasted and with no result. Now its almost 2 months and no positive response every wk I get mails that your documents are not complete.