[Resolved]  Lenovo — POOR QUALITY LAPTOPS AND 'RIDICULOUS ' CUSTOMER CARE DEALING RESPONSE

Address:

Jammu, Jammu and Kashmir

PROBLEMS FACE WITH THE LENOVO MACHINE..................

1.laptop on off automatically which i had reported to customer care .
2.hinges free the very third day
3.very bad/ poor customer care response ............

I purchase my machine on 6 th may 2012
logged first complaint on 9th may 2012 at dealer end (BEST BUY COMPUTERS ) JAMMU
Consult with customer care on 11 th may 2012 and logged a complaint first to technical support then again kept on trying for current status they just reply with stupid answers like your case with replacement is forwarded to "REPLACEMENT DEPARTMENT and a complaint number is given to u shortly and that too take a short period of 12-15 days on their apart "RIDICULOUS "!!
Again day by day complainig then for the sake of humanity they finally gave the no . [protected].
from 29 may onwards till 28 june ONE FULL MONTH ,NO ACTION TAKEN YET ,ONLY EXPLANATIONS TO DIFFERENT PERSONS/STAFF OF CUSTOMER CARE TELLING SAME PROBLEM AGAIN TWICE OR THRICE A DAY AND REST NOTHING IS DONE TILL YET .


Quick Replacement Required otherwise pay me my money back ,I will not interested to buy a lenovo machine furthermore as per the experience with customer care !!