Letsbuy — Product default and False promises

Address:

Maharashtra

DECEMBER 16- First mail sent to LETSBUY.com (just after receving the product)

Hi,

INVOICE NO ...LSB-717811

I have ordered a philips headphone from your website and this headphones are faulty. I have called a philips service centre and they have ask me to drop the product there, they will check the decision and than take and order.

I request lets buy to take the headphones back and replace it with the new one. If I have to run around different service centres and get this things resolved than whats the point of online stores. I kindly request you to replace my headphones with the fresh ones.
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December 17 - reply by Letsbuy.com

Hello Rinkesh,

Greetings from Letsbuy.com!

This is in reference to your e-mail regarding the order# LBS-717811. We understand that your product "Philips In Ear Earphone(Blue): She3570 " is not working now.

First and foremost we would like to apologize for the inconvenience caused. We assure you that Letsbuy.com will help you in all possible ways in order to make your experience a better one however; we would need your co-operation regarding the same.

In order to proceed further, we necessitate you to kindly, visit a nearby manufacturer outlet with the faulty product. The engineer at the outlet will resolve the issue instantly or issue a Job-sheet/DOA letter. In case you are given a Job-sheet/DOA letter, kindly send a scan copy of the same to [protected]@letsbuy.com so that our Quality Department can look into the issue.

We value you as our esteemed customer and solicit your kind understanding on the subject.

If you have any further queries, feel free to contact our customer support team.

Always looking forward to serve you better,

Amit Kumar-Letsbuy.com Customer Service

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December- 19 from me to letsbuy.com

Hi,

This is in reference to the order# LBS-717811, "Philips In Ear Earphone(Blue): She3570 "

Since the last complain headphones have reached another level of faulty products. One earlobe is not functioning at all.

I also went through your website in order to search your return policy and I found none. You are an e-commerce site and your asking me to move around and run behind Philips service centres. If I had that kind of time I would have not ordered anything online.

I request you to send the courier company to take the order back or replace it.

And not having a return policy in place for an e-commerce website would be considered a consumer act violation. You decide the path you guys want to take.
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December 19 - fom letsbuy.com

Hello Rinkesh,

Greetings from Letsbuy.com!

We sincerely understand your concern regarding the order #LBS-717811.

We regret the inconvenience caused to you and at the same time would like to inform you that your concern has been forwarded to our appropriate department and needful will be done at the earliest.

However, we have advised our respective department to get in touch with you and address your concern at the earliest. You should hear from us shortly with the status.


We value you as our esteemed customer and solicit your kind understanding on the subject.

If you have any further queries, feel free to contact our customer support team.

Looking forward for your co-operation

Thanks & Regards,

Roshan- Letsbuy.com Customer Service

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December 23--- fom me to letsbuy.com


You guys have a horrible service. And you should be aware of that.

Its been more than the time you have asked from me and you have not communicated back.

I have right now talked to your customer care person M/s Ankita. She has assured me a mail saying that my product is been requested for procurement and will than be delivered.

She has agreed on sending me a mail by today (23rd dec- 2011) evening giving me the exact date when product will be procured and delievered.

I am for the last time trusting lets buy for this before I take some severe consumer right action against you.
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Even after this mail and talking to their customer care executive they did not respond back on the same day.

I would like you to take action against them as still my headphones are not working and have no replacement after 2 weeks of eceiving the order