[Resolved]  LG 1.5 Ton Split Ac — Faulty AC ,stopped working within 2 days of purchase

Hi,

I had purchased a LG 1.5 ton AC from DASS Electical showroom, Aundh, Pune on 11.04.09((I interacted with sales person Mr.Swapan & store manager Mr.Pradip)Invoice No-08282AC dtd 11.4.09.The AC was purchased as a gift for my father in law Mr.Om Prakash Dubey & was invoiced in his name). The full payment of Rs 23, 300.00 (Rupees twenty three thousand three hundred only) was made by me .The AC was installed by the team from the dealership on 11.04.09 at the invoice address of A-402, Motideep, Balewadi, Pune-411045. The AC was hardly used for few hours on 12th Apr 2009 .On 13th Apr 2009 when my father in law put it on he found that it is not cooling and not working properly. He contacted your showroom on 14th Apr and gave a written complaint regarding faulty AC. On 14th April a representative from the LG service station came & checked the AC and reported that the AC cooling gas has leaked & it needs to be refilled. This clearly shows that the unit fitted was a faulty one or else how can the gas leak within 2 days of purchase. We have gone through lot of mental & physical trauma due to this problem.The dealer says that it is a minor problem & they will fill the gas & it will be done but my point is how can this happen in one day, it surely means that the unit was faulty.I have already lodged my written complaint with the delare twice ( on 14th & 15th April)

I have lost my confidence on LG & the dealership. I hope that LG being such a customer focused company will understand my point of view & replace the faulty unit.

Thanks

Bibhu