[Resolved]  LG 1ton Window Ac — PROCEDURAL DELAYS & HARRASHMENT

Address:

Bardhaman, West Bengal

Respected sir/madam,
On 8th march,2010 thursday we have purchased a LG 1TON WINDOW AC from ELECTRONIC CENTRE,benachity,durgapur-13.Before installing the machine we have made contact with the LG service centre officials for the inspection of the place where the AC should be installed.After 1-2 days the person came for inspection and suggested that the place is best suited for installing a window ac.After 1 week the machine was installed and just after the installation was done the machine was creating a huge trouble.First of all when the machine was sitched on it created a huge sound by giving a sudden jerk to the machine.After that for running 10-15 minutes the compressor gets switched off and simply the fan is operating.We called several times in the service centre and then after facing this problem for 3 days they send one of their engineer for analysing the problem.He suggested that the place is not suitable for installing a window ac and the place should be changed but as per the measurement given in the manual our installation was alright.This problem continues for several days and finally the head technician visited our house and decided that they should take the machine with them for further examining.In the mean time we have also made contact with the helpline but it is a sorry state of affairs that still now also we have not got any response.Anyways,after examining the machine they delivered to us after 2 days but there is still no improvement,the same problem continues.As a result we are bound to return the machine of such a reputed company because of the delays and bad response of your service cemtre.Moreover they are not ready to pay any compensation charge for the damage of our property what they have caused at the time of installing the machine.The thing is that we have to face such a huge harrashment and moreover Rs 40000(approx) had already spend from our pocket for repairing the damage.

Hoping that by analysing my problem you will be giving me some fruitful result as soon as possible otherwise i have to report this whole matter to consumer forum.I will be waiting for your reply.