LG / 22"LCD TV — Within warranty but asking money for service

Address:

Ghaziabad, Uttar Pradesh

Date: 05/09/2011
To

Head
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Email - [protected]@lge.com

Call Center No[protected]

Dear Sir,
I have purchased one LCD 22 " TV( MODEL No.22LCD 345) from Ganapati Plaza, Plot No. 345, Sector-4, Vaoishali, Ghaziabad on 7th Nov'10.Nobody from LG has had visited my residence for demo/ installation purpose from the date of purchase. I have requested customer care vide service request no. RNA[protected] for wall mountain my LCD TV.
On that request customer care representative had visited my place at 2A/155, F-3, Viashali, Ghaziabad on 04/09/2011 and told me that charges to be paid for that inatallation. I strongly oppose that since company had not visited for my demo/ installation single time nor they issue me the bracket earlier there is no question of payment to the representative within one year warranty period.
Please take necessary action to solve the matter at the earliest.

thanking you,
regards,

Subrata Dutta
Sr. Dy. Manager-F&A
Jal Power Corporation Ltd
A-102, Sec-62, Noida.
PIN-201307
Mob#[protected]