| Address: | Thane, Maharashtra |
Dear Sir,
I was getting problem with my color TV (Company LG, 29" Flatron, out of warenty, 3 years old of purchase).
Problem : display getting black and white
For that i registered complaint (25/10/2010) at LG customer care ([protected]) and their representative arrived in 48h, he solved the problem by cleaning the IC of TV and charged Rs 400.
but after within 2h same problem reoccurred.
So once again i registered the complaint (29/10/2010) and they give me their service engineer no and same representative after calling again and again came after 4-5 days and did the repaired work by doing some soldering work on the IC, he said if the same problem appeared again then he will come and change the IC.
but once within 2-3hr after he was gone same problem reoccurred (display getting black and white).
Once again i registered the complaint to customer care (request id: C10B0602443),
they said to me that i do not have to pay the charges and their representative will call you in with in 24 hrs and solve the problem.
But their after no one from LG had came and solved the problem even after calling again and again to different persons of LG( number given by LG customer care and by service engineer).
When i called the customer care and said that if you are not able to solve the problem then return my money (Rs400) that you have taken for the repair work, then instead of taking any positive action they canceled my request and send message to me saying service not required by amol on 14/11/2010
Once again i registered the complaint on 14/11/2010 (C10B1416574) for the same problem but none of the LG representative come to solve the problem.
I called to LG customer care and they registered the complaint once again (C10B249344) on 24/11/2010 and said that their engineer will came and solve the problem within 24 hr none of the engineer came to solve the same problem. when i called back to customer care (25/11/2010) (after 24 h registering the complaint) then they said had given on of their senior LG representative no (Name : Lata Combill) and said that they will take the action. But their after within 1hr i got the msg that request is cancelled as i have registered the complaint more then once. i called to the no (Lata Combill) she was not picking up the phone,
then once she picked up the phone she said that she will look into it but then till todays date none of the lg representative had called me and noboday had come to solve the problem.
Please do the needful
Amol Niphade
[protected]
404. sheetal bld,
near bedekar hosp.
Naupadda, thane (W)-400602
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