I am Suneesh.S from Chennai. I live in Pallikaranai near Velacherry. I had brought a 1.5 tonne 5 door 3 star AC on 22-May-11. It was working fine. Suddenly in September we could see there was a no cooling effect in the AC. We then raised a compliant on 12-September-11 but no one attended to the compliant and we had to keep calling the customer service regularly. After much of pressure they gave their convenient timing, on which day we were not available. They told that in such a scenario they will cancel the complaint number and asked us to raise a fresh request. We did the same on 18-sep-11 wherein they gave a new complaint number RNA[protected] but no one responded to the compliant. We were very frustrated by the way things were handled. Then after continuous follow up a technician came on 22-Sep. He said there was a gas leakage and need to refill the gas. He gave me a number of a company called subzero technology stating that I need to call them. I then started calling this company. Even they did not turn up. Feeling very angry and frustrated, I again called a customer service center and they again raised a new compliant number RNA[protected] on 29-sep-11. This time they gave a number of LG customer care officer named Bhuvaneshwari ([protected]). She told me not to contact subzero technology and said the compliant will be looked to. On 30-September-11, a guy from Vision enterprises Tambaram called and told he will be coming on Monday (03-September) to get this issue sorted out. To be on a safer side I took leave for the entire day and was following up with the service center. On Monday they gave me new number of a person called Puroshothaman ([protected]) who said he is a Supervisor. I asked when can he come and he said that technician will be available only on Wednesday or Thursday . So atlast my issue is still not resolved. We raised a compliant on 12-Sept and still the AC is not fixed. So what is the use of buying an AC if i cant use it in the summer time. I have never seen such a poor customer service. More than that what is appalling is the lack of co-ordination between LG customer care and the service centers. This issue has caused a high degree of mental agony and lack of trust in LG. Our family have been buying regular LG products till date but this particular issue has killed the confidence we had on LG.
Nowadays I see companies giving contact of service managers or any higher officails in the company if there is any issue with customer care. But when i searched LG i could find none. whoever looks at this mail I request you to handle this issue.
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