[Resolved] LG Air - Conditioner — No response from dealer within warranty period

[Resolved] LG Air - Conditioner — No response from dealer within warranty period

S Starhonda Jaincars Pvt Ltd Vellore from Noida, Uttar Pradesh

Dear Sir, Our Jainscar Pvt., Ltd., Vellore – 632 009. We bought 24 Nos of LG 1.5, 2 & including 3 ton Air-conditioner in Resimet, Thiruvanmiyor, Chennai, India (LG Dealer) on Jan 2009 and warranty period of one year. For the past 8 months 2 Nos of LG Air-conditions are not working. Both of them are in within warranty period. We gave complaints to LG Customer Care (Complaint No. S9C80404582, S9C80404889 and also LG Tool Free Number [protected]). And also we gave complaints to Local LG Service Dealer of Wintech, Vellore More number of times but no response from them. In our Server Computer on IT Room. Server is very difficult to run without AC. I request that kindly make necessary arrangements to service 2 Nos of LG Air-conditions as early as possible. Thank you. Yours, Mr.Suresh Maintenance Department, Starhonda Jainscar Pvt. Ltd., Vellore – 632 009. Cell :[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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sahil seth

from Hyderabad, Telangana

LG INDIA / AIR CONDITION — NO RESPONSE FROM 8 MONTHS

Dear sir,

this is to inform you that i purchased a 1 tonn split ac for my room but its giving me a bad performane.i have given many complaints i.e 6 to 7 times but there is no postive results for that.i am really ashamed to buy this ridiculous product i am irritated by complaining again and again.All the senior executives are not taking this complaint seriously.2 to 3 times there engineer visited at my home but the problem is the same.the product has some manufacturing defect. LG KNOWS HOW TO COLLECT MONEY AND FOOL THERE CUSTOMERS BUT THERE IS NO AFTER SALES AND SERVICE SUPPORT. PLEASE HELP ME FOR THE SAME AS SOON AS POSSIBLE.NOW I AM FED WITH THIS COMPANY BY GIVING COMPLAINTS AGAIN AND AGAIN.

OMAR11

from Tekkali, Andhra Pradesh

LG Air - Conditioner — BAD AFTER SALES SERVICE

I HAVE PURCHASED AN LG 1.5TON WINDOW A.C. FROM LG DEALER IN VIZAG (ANDHRA PRADESH) NAME BREEZE AND FREEZE. OWNER NAME MR.SRINIVAS. I HAD CALLED LG DEALER MR.SRINIVAS IN THE MONTH OF FEBRUARY 2011 TO GET MY A.C. SERVICED BEFORE THE HECTIC SUMMER MONTHS BEGINS. HE ALSO APPRECIATED MY IDEA AS DURING SUMMERS THE TECHNICIANS KEEP VERY BUSY. BREEZE N FREEZE DID NOT SEND ANY TECHNICIAN FOR THE WHOLE OF FEB & MARCH 2011. THEN I STARTED CALLING LG CUSTOMER SERVICE TOLLFREE NO.[protected] AND REQUESTED TO SEND A TECHNICIAN TO SERVICE MY A.C. I SPOKE TO ONE PRAVIN WHO SAID A TECHNICIAN WILL ATTEND IN NEXT 24HRS AND GAVE ME A COMPLAIN NO.RNA[protected]. THEN AFTER 4 DAYS I SPOKE TO RAVI WHO SAID THE SAME AND GAVE ME THIS NO.RNA[protected]. ITS ALMOST A WEEK NOW AND OUR COMPLAIN IS ONLY GETTING REGISTERED BUT NO RESPONSE. FURTHER NO CSE OF LG EVEN BOTHERS TO GUIDE US HOW DO WE GO ABOUT AND GET OUR A.C.SERVICED. PLEASE TAKE SOME ACTION SO THAT WE CONSUMERS DONT FEEL CHEATED AND FRUSTRATED EVEN AFTER PAYING SO MUCH.

THANKS & REGARDS,
OMAR SULTAN
[protected].