[Resolved]  LG / Air Conditioner — Defect of new Machine

LG Split Air Conditioner — Defect of new Machine

I have purchase one Ton Air conditioner( Model LSA3FP2VTY, Sl No. 003NLZW000261) from M/S New Kalyani Electronics, Uttarpara on 11.02.2011. Dealers'people came and installed the M/C. This LG make A/c, we have used not more than 40days till date.When in this year we try to start but air conditioner is not functioning. Than I informed to you. Your rep. came and checked and reported me due to bad installation the gas leaked and require to refill. Then I telephoned to Dealer and your people talked to him and then they told that gas was not leaked due to installation. How the gas leaked? Is it defect of machine? I have 2 Nos of A/C in this house make Voltus & Samasung. We are using this A/C for more than 7 years. But no gas is required to refill. I told to your people ,refill the gas with a charge of Rs 1699.But I have not convinced as I was retired Mechanical Engineer working in Defence sector.
You are requested to look into matter and send your engineer to rectify the defect otherwise you will spoin your good name and I will go to Consumer Forum to solve the matter.
Thanking You,

Jharna Sengupta

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team