LG Color TV — Problem in TV

LG color TV — Registered service complaint not resolved

I have purchased LG color TV from Kaydee Audia Vision (P) Ltd, Sector 18, NOIDA, as on 13/09/2008 and Invoice No: 1567. I have display problem from 14/06/2009 and I contacted the LG customer care on the same day.
The service engineer Shafiqe Rain (Mobile no: [protected]) came to my house and without doing anything (just on/off the TV two time) he tells that transformer of the TV needs to change and he asked wait for one week. Then after several call to him and to customer care finally he comes on 20/06/2009 and again he tells transformer is fine the problem is in the picture tube. And he took the TV to Workshop (Phone: [protected]) on 21/06/2009 and assured me next day i.e. 22/06/2009 he bring back the TV.
After that no information about my TV and I called several time to customer care, workshop and service engg. nothing will happed. At the end of 5th day the customer care persons asked me to file my complained to [protected]@lgindia.com and after that also nothing has happed.
Subsequently 27/06/2009 to 10/06/2009 I was out of station due to my professional commitment. After coming back I stared call customer care, workshop and service engg. and again they dragging me and TV wont return till today. Almost one month my TV is in the LG workshop my requests are
1. Please return my TV even though the problem is not solved. I will take care of it personally. Already I
wasted around one month and Rs.200 by calling customer care, workshop and service engg.
2. Every time I talk to customer care they sending remainder to service engineering and assigning
request ID. So for I got three request IDs for the same complained they are N9C61400564,
N9C62515626 and N9C71101997. The service engineering and workshop people are not care about
this and then what is the use of these IDs.
3. During service engineer's two visits to my house he won't ask any signature from me
as a proof of attending/satisfaction to his visits. Weather your system wont required this documents.
4. The service engineering in charge of Mayur Vihar Phase – III, New Delhi Mr Shafiqe Rain (Mobile no:
[protected]) service is very poor. If he continue like this definitely you going to lose many more LG
regular customer like me. Take action against him.
I am requesting you to return my TV immediately.
With Regards
Saravanan K

Dear Customer

We regret about the inconvenience that has been caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com.

LG Service Team