[Resolved] LG Double door refrigerator — Cooling problem existing since Jan 2012 | |||
I am facing cooling problem in my LG refrigerator since Jan '12. It has been diagnosed 10 times till now. 4 parts have been replaced as yet and 2 times gas has been refilled, but I am still facing the same problem. Seems like the technical team of LGE is full of amatures. They gave me Customer Relationship officer's & Area Service Manager's contact number to escalate the issue, but both the numbers are always busy. So never got a chance to speak to them. Everytime they send some new engineer but no one has been able to understand the problem in 6 months. This has become a real pain now:( SR# RNA[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
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LG/Double door refrigerator — Cooling fault
I purchased one double door fridge LE make from New Berco Sector 10 Dwarka on 18th May 2008.The fridge developed cooling fault last week and I lodged a complaint on 39010909 last week for which
I recd the C. No N9C13107242 from the customer support engineer and recd confirmation on my mobile
[protected] on 31st Jan 09 10:40 pm.
There has been no follow up even though I had told the matter repeatedly to Customer Care as well as to New Berco Electronics yesterday.
This is really very poor response when LG claims 2.1.0 service in Delhi NCR and Gurgaon.