LG Electronics — Poor Servicing

ps1506

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

I have a complaint against LG.
Recently my window AC (obviously of LG) cooling slowed down. When I contacted their customer care they send local technician from local authorized service provider. He said that some capillary has been choked and AC has to be taken to the workshop and will be repaired there only. They took my AC and returned after three days, with charging me 1500/ including gas charge and transportation. Even then the problem remains same. I again contacted their customer care again they sent one another technician(usually ITI fellows) and he said there is sensor problem and it needs to be changed. Next day another technician came and he changed the sensor but problem was still there, then he said AC is drawing more current than specified. It again need to repaired at the workshop. I was not able to understand what was happening. No body was able to figure out the exact problem with my AC. I tried to contact the local service provider 100s of time by phone but either nobody picks up or the number is busy or try other number these type of things happened. Then after many many calls to customer care and local dealer, one day they took my AC. today its almost 3-4 days, nobody from their side called me what was the problem nor they are sending the AC. Their number never picked up.
The whole thing is that their service is really pathetic.
Worst ever experience

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Comments

nadir.faraz

from Delhi, Delhi

The tech is making fool
the capillary of the ac can be replaced with the help of blower lamp then and there
If there is a problem with the sensor then the compressor should either tripped withing 10 minutes or should not trip at all causing extreme cold temperature.
Check the R22 level by gauge suction and discharge both
suction should be 60-65
and discharge should vary between 200 - 300
it may happen that u got a faulty unit causing leakage
else change the capillary and replace the capillary which is without the filter. The capillary should not cost more than 100 bucks.
Enjoy summers

Faraz A Najmi
Mechanical engineer( Projects)
Avon Refrigeration, Ashram

anit.mukh

from Mumbai, Maharashtra

Hi...
I bought 1 no 0.75 TR and 1 no 2 TR split ACs from Bharat Electronic Trading Corporation on dated 29.04.10 by full cash for our new office at 3C Camac street, Kolkata-16...After 2 days of installation of the same i found water dropping out from that 2TR split AC..We informed Bharat electrical regarding the same, after 4 days a technician came but was unable to rectify the problem...Again we called the dealer, but they stopped picking up my calls...Then i lodged a complain (complain no C[protected]) with LG customer care, after regular follow up of 5 days a technician came from First Cool customer care center(Ph no :[protected]), but he was also unable to rectify the problem..Finally, again after 2-3 days follow up a senior technician came, who told me that the machine has manufacturing defect and needs to be replaced...He also confirmed that the same will be replaced within 2-3 days...But unfortunately nothing happened..Again i started following up with First cool, but they said that they have already informed about the problem to the concerned department and can do nothing more than this, The rest will be done by the LG store only...I took the phone number of LG store ([protected]) from them, Called there several times but no one responded...Now, i feel like helpless...It has been more than 1 month that the AC is unusable...what a poor service from such a branded company like LG..Now, i am thinking to move to consumer forum with this complain.