[Resolved] LG Electronics — service center harrasment | |
My refrigerator cooling problem started month of march2009(purchased on march 2005) I registerd the complaint on 14.03.09 and technician visited on 15.03.09 and replaced the defrost timer and left, problem not solved, after that several complaint 3 different technician visited everyone with defferent statement and left, with false assurence by service center manager(mr prasad shetty)not lifting/disconnecting phone. finally I put complaint on LG feed back site.after that 24.03.09 one tech came and charged gas, then it was working properly.complaint nos W9C31402168dtd14.03.09 Now again started same problem on 25.05.09, I contacted the same technician he told you registerd the complaint at customer service center then I will come and look in to that, I regesterd the complaint on26.05.09 they told me now our ghatkopar service center is started we will forword the complaint there.I told them whole story and please transfer to your andheri(e)direct service center as they done the same job two months earlier (comp no w9c[protected] inspite of that they transfer the complaint to ghatkopar every day I called several times to technician and he told there center not recd any complaint I again called customer service center on 26.05.09 mr Hasrat, 27.05.09 ms Maria and 28.05.09 ms Ria but all in vain.finally on 29.05.09 one technician from ghatkopar(mr.sahdev) visited my home and told it needs gas charging and tommorow other technician will be comming and he will do the job. next day no body came I called service center and the person mr.prafull told me they can not do the job as earlier done by direct sevice. on sunday I again called so many calls to customer care center and they given me the land line tel no of earlier service center(as I am not getting service center incharge mobile) I contacted mr.shetty and I told him ghatkopar service center refuse to repair. then mr.shetty told me we not under taking below 300ltrs refrigerator(as my refrigerator is 292 ltrs) I will talk to ghatkopar service center people they come and repair on monday.but yesterday mr, javed visited and told compressor was jammed with gas tommorow I will send other technicians to repair.but till evening no one came.(03.06.09) by the time I called twice sevice center mr.shetty was on leave.but mr.nikhil told me we allready sent a technician for your home.really this is the punishment for us. On this peack summer without refrigerator is possible? (whoever using for long time)other two complaint nos w9c53100925 and w9c60207155 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
my ac compressor kharab hai 3 saal se complaint kar raha hoon change nahin kiya gaya. har saal 1500 service charge le jaate hain gas bhar ke de jaate hai. 5 saal ho gaye hain purchase kiye hue. very poor service. very poor service very poor service in hissar haryana
Reply
I bought my LG Washing Machine WF-S6607 washer & dryer set in May of 2008 and have taken great care of these machines. Just 8 months ago the machine was not working. I've been in contact with LG & Home Depot Complain No. 010023 where they've fixed my problem but they takeout my Machine Sensor and the connection make direct at that time.
Now on 21st of October 2009 when I Turned on my Washing Machine after 5 Second it will be stop and make alarm to come up on “Rinse MODE”. Again I complained to LG & Home Depot where they came and informed me that the Machine cussing trouble due to the Missing Sensor.
I told him, the machine has a 1 year warranty on it. Why not they install at that time when Machine was under warranty. He informs me that Sensor was not available at that time even now!!! I don't know what else to do. I've wasted so much time of course trying to do everything possible. I've reported to Manager Consumer affairs, but it failed to contact them, I don't know what else I can do! I spent so much money on this machine.
My whole family has been using this brand since ages and such customer services lapses soil the reputation of your company.
I would like end by requesting that my complain should be seriously resolved and catered to accordingly
Looking forward to your co-operation.
Now on 21st of October 2009 when I Turned on my Washing Machine after 5 Second it will be stop and make alarm to come up on “Rinse MODE”. Again I complained to LG & Home Depot where they came and informed me that the Machine cussing trouble due to the Missing Sensor.
I told him, the machine has a 1 year warranty on it. Why not they install at that time when Machine was under warranty. He informs me that Sensor was not available at that time even now!!! I don't know what else to do. I've wasted so much time of course trying to do everything possible. I've reported to Manager Consumer affairs, but it failed to contact them, I don't know what else I can do! I spent so much money on this machine.
My whole family has been using this brand since ages and such customer services lapses soil the reputation of your company.
I would like end by requesting that my complain should be seriously resolved and catered to accordingly
Looking forward to your co-operation.
J.C.KAUSHIK & ASSOCIATES (ADVOCATES)
Off: Chamber No :558, New Chambers Complex,
Patiala House Court, New Delhi – 110001.
Phone: Off: 23388735, M: [protected]
Regd . A.D / U.P.C
Dated: 12th February 2011
To,
1. LG Electronics India Pvt. Ltd,
Registered office: plot no.51,
Suraipur Kasna Road,
Greater Noida-201306
Uttar Pradesh, India
2. Mangla Electronics 2309,
Tota Ram Bazar,
Tri Nagar, Delhi-110035.
3. Mr Amit Rathor, Area Manager
LG service center,
Mayapuri, Delhi
LEGAL NOTICE
Under the instruction from and on behalf of my client Mr. Randheer singh dahiya h/o 101 Rajendra Park, Main Rohtak Road, Nangloi, New Delhi-110041. I do hereby serve upon you the following legal notice:-
1. That my client is the permanent resident of the above said address and enjoy good reputation in the society. That my client relying upon your brand in manufacturing of electronic items specially Air Conditions purchased a L.G 1.5 tan Split A/C from your company at the rate of 23900/- Bill No. is 13740 on ___/ ___/2010.
2. That the same Air Conditioner came with a year warranty against any manufacturing defect or malfunctioning, however to the utter shock to my client the Air Conditioner started giving trouble from the very first week of its installation and several calls were make to the seller of the AC who refused to take any responsibility and forwarded it to the service centre.
Cont…2/-
-:2:-
3. That thereafter left with no option my client made complaints to you the notice No.3 in person which is representative of notice no.1 and complaints were made some records of the complaints made is as follow 1) c[protected] on[protected], 2) c[protected] on 28-07-10, 3) c[protected] on 02-08-10, 4) c[protected] on 05-08-10, 5) c[protected] on[protected] c[protected] on 21-09-10 however to the utter shock the problem has not been looked into seriously and no permanent solution has been given to my client till today.
4. That now again summer is turning up and now again my client has made a complaint to you all the notices who have failed to make discharge their duties and provide services / quality products resulted into lot of harassment and trauma to my client.
5. That my client was so much harassed and tortured by you all the notices that now he has to consult his counsel to take necessary legal action against you the notice if required in the court of law.
6. That under the circumstances wherein you the ntoicee No.2 is authorized seller of notice No.1 and notice No.2 is also representative of notice no.1, have sold a apparent second hand/defective goods to my client which has defeated the sole purpose of purchasing the Air Conditioner hence this Legal notice to you all the noticees.
Under the circumstances I do hereby call upon you all the notice to change the goods ie. Air Conditioner sold to my client and pay compensation of Rs.25000/- along with cost of this legal notice i.e Rs.2100/- with in fifteen days of receiving of this legal notice failing which my client would be constrained to take legal action in the court of justice and you would have to bear consequences of the same.
Copy of this notice has been duly kept by me in my office for record & necessary action if necessary.
(J.C.Kaushik & Associates)
Advocate
Off: Chamber No :558, New Chambers Complex,
Patiala House Court, New Delhi – 110001.
Phone: Off: 23388735, M: [protected]
Regd . A.D / U.P.C
Dated: 12th February 2011
To,
1. LG Electronics India Pvt. Ltd,
Registered office: plot no.51,
Suraipur Kasna Road,
Greater Noida-201306
Uttar Pradesh, India
2. Mangla Electronics 2309,
Tota Ram Bazar,
Tri Nagar, Delhi-110035.
3. Mr Amit Rathor, Area Manager
LG service center,
Mayapuri, Delhi
LEGAL NOTICE
Under the instruction from and on behalf of my client Mr. Randheer singh dahiya h/o 101 Rajendra Park, Main Rohtak Road, Nangloi, New Delhi-110041. I do hereby serve upon you the following legal notice:-
1. That my client is the permanent resident of the above said address and enjoy good reputation in the society. That my client relying upon your brand in manufacturing of electronic items specially Air Conditions purchased a L.G 1.5 tan Split A/C from your company at the rate of 23900/- Bill No. is 13740 on ___/ ___/2010.
2. That the same Air Conditioner came with a year warranty against any manufacturing defect or malfunctioning, however to the utter shock to my client the Air Conditioner started giving trouble from the very first week of its installation and several calls were make to the seller of the AC who refused to take any responsibility and forwarded it to the service centre.
Cont…2/-
-:2:-
3. That thereafter left with no option my client made complaints to you the notice No.3 in person which is representative of notice no.1 and complaints were made some records of the complaints made is as follow 1) c[protected] on[protected], 2) c[protected] on 28-07-10, 3) c[protected] on 02-08-10, 4) c[protected] on 05-08-10, 5) c[protected] on[protected] c[protected] on 21-09-10 however to the utter shock the problem has not been looked into seriously and no permanent solution has been given to my client till today.
4. That now again summer is turning up and now again my client has made a complaint to you all the notices who have failed to make discharge their duties and provide services / quality products resulted into lot of harassment and trauma to my client.
5. That my client was so much harassed and tortured by you all the notices that now he has to consult his counsel to take necessary legal action against you the notice if required in the court of law.
6. That under the circumstances wherein you the ntoicee No.2 is authorized seller of notice No.1 and notice No.2 is also representative of notice no.1, have sold a apparent second hand/defective goods to my client which has defeated the sole purpose of purchasing the Air Conditioner hence this Legal notice to you all the noticees.
Under the circumstances I do hereby call upon you all the notice to change the goods ie. Air Conditioner sold to my client and pay compensation of Rs.25000/- along with cost of this legal notice i.e Rs.2100/- with in fifteen days of receiving of this legal notice failing which my client would be constrained to take legal action in the court of justice and you would have to bear consequences of the same.
Copy of this notice has been duly kept by me in my office for record & necessary action if necessary.
(J.C.Kaushik & Associates)
Advocate
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