[Resolved]  LG Electronics — Mocro wave owen

I brought AMC on my Microwave Owen paying Rs1150/-. When my Owen had a problem, I called LG customer care logged a complaint 0n 14th Dec 2009 (S9CC1408217). The technician visited my place the next day and told me that he does not have the relevant part to be replaced and assured me he will return the next day with the part and have it replaced. After 4 days with no signs on the technician, I called the customer care on 18th of Dec and they gave me new reference number (S9CC1805203), the waited again for 4 days without any signs of hope called the customer care again on 22nd of Dec and they gave me another reference number S9CC2202993. I continued to wait and finally lost my nerves and called Customer back. Unfortunately I learnt that there is no interlinks for any of the reference numbers and every call was considered a different issue. All the previous cases were closed without resolution. I requested for a escalation. The rep promptly escalated and the supervisor assured me a call back after reviewing the cases. He promptly returned my call and connected me to the Service Supervisor (Sadiq). The service supervisor informed me that the Cheque I placed was bounced. I repeatedly told them that amount was credited to LG electronics from my account to Sadiq and most Supervisors and they stood on stating my Cheque was bounced. Most calls made to Sadiq was unanswered and never returned back. Later again called Customer care I spoke to a Gentleman by name Chidanand from the escalation team. He promptly informed that the information they have in their system is my Cheque was bounced. He also msged me from his Mobile an email address and requested me to send a screen shot of my Bank statement. I did so, he then called me back after a couple of days and stated that the accountant who was present during the time I paid the Cheque is no longer with LG. The new accountant was informed verbally that my Cheque was bounced from the old accountant. Later he assured me to get a technician to fix the Owen. After two days I called Chidanand back since no one arrived. Chidanand called the technician and conference the call with the tech and the tech told me he would visit my place the next day. He latter called me by 3:00 PM and told he was waiting near my house. Since I was out of house I requested him to come after 5:00 PM, He was very angry with this. Later he opted to wait and came to my place by 5:00 PM. This technician also mentioned that he was not carring the relevant part and assured me he will get the correct part and fix it the next day. Its been 3 days now I am waiting. My calls are not answered and no call backs.
Interm I had also send dissatisfied msgs to customer for which I promptly received calls from the customer care with assurance that me issue will be fixed always.

LG for sure has a very good customer oriented service except for the below.

No one even understands the issue.
Multiple cases numbers for the sake of numbers.
No one bothers to call back customers.
Bad customer care technology used, were cases are not interlinked.
Improper accounting software used.
Over all no respect to the customers.

LG products are good and I have been a fan of LG product for over years. All the appliances in our house are from LG.
However I request no one buy a AMC from LG, its all fake and the people managing it are very lazy and irresponsible.
May be we can buy a different product with good customer care and service.

*** MY OWEN IS NOT YET FIXED****

Regards,
Anand.