LG Electronics — Extremely poor service during warranty period

LG — Extremely poor service

I am extremely disappointed with the poor service that LG extends to its customers. Over the past few days, the compressor of my LG Air Conditioner has been tripping frequently even at the lowest temperature. I had raised a complaint regarding the same on 1st October RNA [protected] and on 5th October again RNA[protected]. Despite my repeated complaints, the issue has still not been resolved. Apart from the Compressor tripping, I was told by the LG engineer who visited my house that the gas has also leaked. I was promised that they would correct both the issues as a priority but it has been a week now and unfortunately nothing has been done.

I had got an AMC done (AMC help No. JJ04906) with the hope and assurance of the best services but to my dismay it has turned out to be far from my expectations. I am really fed up of raising complaints over and over again and not getting any response from LG's end.

I hope that I will not be forced to elevate this matter to the state federal agencies. I would like to highlight that this is not the first time that LG has let me down. I am losing faith in the Customer service that it offers and it is high time that this vicious circle o[censored]nprofessionalism and poor customer service is broken.

Dr. Ashish Kapoor
[protected]

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team