[Resolved]  LG Electronics India — complaint of Microwave Oven

Sir,

This is to inform you that we had purchased LG Convection Microwave Oven (Model No. 8080PRR Serial No. 912DRYM001818) from Navrang Audio Video (P) Ltd, D-10, Vikas Marg, Laxmi Nagar, Delhi 110 092 (Retail Invoice No. 14489 dated 15th January, 2010). A representative from LG Electronics visited our house for Demo of the Microwave Oven on 16th January, 2010 and after operating the unit he told us that the oven is working perfectly.

However, on the same day at evening when we operated the oven on micro cooking mode 540W power output and cooking time for just 1 ½ minutes, the multicook utensil lid provided with the Startup Kit melted. It was utter surprising for us that the utensil was of deteriorated quality that it could not even bear the heat inside and melted up which could be more damaging and could caused an accident if we had not stopped the oven immediately.

Sir, it is my request to you that an Engineer from your company should be sent to inspect the oven and the Starter Kit is changed so that we can start using the oven.

Thanking you,

Yours faithfully,


(Tarun Bahl)
D – 343, Ist Floor, Anand Vihar,
Delhi – 110 092
Mob: [protected]

Note: Complaint regarding the above has already been lodged with your customer care no.