[Resolved] LG Electronics — LCD TV | |||
I purchased a 32 inch LCD TV from LG in 2009 September/ October. December 2011 it stopped working. I raised complaint and technician came and said will inform manager that LCD panel gone and will take 15000. 37000 paid for TV just 2 years back now they say I need ot pay 15000 more for their faulty bad quality product. I took this from my company allowance which says 5 years for TV now I need to pay my company if I have to replace product and also LG. The customer manager has no time to call or talk or resolve and the company has no shame about the faulty product which failed in 2 years. I suggest no one buy LG TV as its customer care and product quality is untrustworthy and poor customers are at loss. Better take cheaper products and even if damaged it will be less loss than so called branded products lie LG Pay high and suffer product failure and insult of customer "service" and unprofessional "management". I gave mail and contact also and no calls for a week now. my mail id is [protected]@yahoo.com and I already mailed 4 times to the customer service. Giri Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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Dear Customer
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
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From: RISHI, NAVEEN
Sent: Thursday, May 21, 2009 12:21 PM
To: '[protected]@lgindia.com'
Cc: '[protected]@lgindia.com'
Subject: LCD TV
I have bought 1 LCD TV from Mahajan Electronics. Its still under warranty. From 1st May 2009 onwards I am in constant touch with your helpline number and area service incharge. On 1st May, Mr. Shiv, LG India, Mobile No.[protected], visited my residence "33/11 Ashok Nagar, 1st Floor, Near Tilak Nagar, New Delhi - 110 018" and informed that the speakers are giving bad noise because some modificator (some part) is to be changed. He promised, that he will come and change it next day.
Two days after, when I phoned him, he says, am on leave and I should contact Mr. Amit, Area Manager : [protected], Sanjeev Gautam :[protected]He is nasty character, his number is given by LG Helpline people, but I can challenge you I gave him almost 20 calls continuously but this guy never picks up, if picks up, keep it on speaker and then disconnect, then switch off, why such irresponsible guy's number is given from your helpline in case of emergency). Amit assured me that my LCD tv will be repaired at the earliest infact he told me that the set will be picked up from home.
I am working in a high office, if I would have come to know about such a behavior by any of DLF employee to any customer, I would have taken strict action.
When I bought this set, initially, I got so many calls from helpline, before and after registering the service call to know about my satisfaction from the service. Now its just been 7 months, LG is not bothered, I will never recommend your product to anybody.
I have end number of reference number against my complaint but the recent one can be noted as N9C52102555.
I got your email address thru LG website, if you are the concerned and can do something that will be appreciated otherwise I request you to please forward it to the concerned so that they should come to know that how your market reputation is on stake because of such fools, who are kept on such key positions. I cannot handle any more harassment from LG.
My mobile number[protected] can be put on your consumer complaint number system and all the history can be traced out.
Thank you,
NAVEEN RISHI
[protected][protected][protected][protected]----
Executive Assistant - Vice Chairman's office
DLF Ltd.,
DLF Centre, Parliament Street,
New Delhi -110 001, India
Tel: +[protected],[protected]
Fax: +[protected], Cell: +[protected]
Email: [protected]@dlf.in, Website: www.dlf.in
[protected][protected][protected][protected]----