[Resolved]  LG Electronics — LED FULL HD TV

Address:

Mumbai Suburban, Maharashtra

We purchased LG LED FULL HD Television from CROMA last year in August and was told that the life of this TV is very long and this is very good television and well in demand. This TV costed us some 40000 INR and now just after 1 year and 5 days...This TV stops working completely..when we call LG customer care..they told us that warranty is of one year only and now that you are out of the period, you will have to pay for service charge..when I asked what would be the warranty of Picture Tube..telecom operator said he is unaware about it and only service people would tell.. Anyhow..the service engineer cost was told 600 rs / visit and was promised that he would come or call within 24 hrs.. 48 hrs passed and no one came...finally today someone came and checked for two minutes and said...parts are not available and we might have to order them and it will take more time...by the way..he said everything in warranty is only for one year...that means..whatever you invest in LG Products..think of only one year and mine stopped working just after one year..

WHAT I WANT TO KNOW IS

1) 40000 investment in TV for one year only...
2) why sell products for which you don't have parts ready and it going to cost time and energy
3) WHY PROMISE PRODUCT LIFE WHEN IT LAST ONLY WARRANTY LIFE....

Either salesman at croma doesn't know about the products or probably LG products are pathetic in quality.

what so ever it is...we consumer are sufferer..40000 in TV JUST FOR ONE YEAR...