| Address: | Mumbai City, Maharashtra |
WHOM SO EVER IT MAY CONCERN
Dear Sir,
I have purchased a new LCD TV Model – 42LW4500 from E-Max, Dubai with International warranty on 13-Jan-2012.
The TV worked fine till April’12 but soon after started showing defects like not sensing remote, automatically picking up the volume and later on a message kept flashing on screen “This function is not available now”.
Last not the least, the TV stopped showing anything within next 15 days. A complaint was reported to LG customer care on 4-May-12 for service appointment and officially reported on 27-May-12.
LG team from Andheri visited my house not once but 4 times. The TV was dismantled four times and some parts were replaced but end result remains the same – The TV doesn’t works.
Can you imagine the kind of pinch you feel when you buy an expensive product over Rs. 70K and the piece is just like placed as show piece in front of you. The guy keep waiting for part replacement experiments done by you and then waits further for some kind of miracle.
May the concern think over replacing the LCD now, its over 2 months…
Many thanks
Sundeep Kumar Singh
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We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team