LG Electronics — No Proper Service.

Address:

Mumbai Suburban, Maharashtra

Product: lg window ac. Two numbers.

We have a annual service contract with lg. By virtue of this contract, lg has to provide 4 free services in 12 months.

Start date: 1 jan,2011.( Life good plan)

no one from lg service center turned up within 4 months of contract and we had to give a reminder calls to lg customer care.

Whilst there were numerous complaint number provided, no action was taken to service our window ac's.

After 15 days of persistent calling, lg's local service center engineer turned up and confirmed to have our ac;s picked up for repair but all in vain. We had to call again lg customer care for getting our ac's repaired.

First visit of engineer: 24/04/11

second engineer visit: 27/04/11
engineer promised that ac's will be picked up in next 48 hrs but turned up only on 3/05/2011
finally, when it got picked up, there was no sign of it getting delivered when asked.
Pick up date: 3/05/2011

local service center of lg dont even answer the call and we are still waiting for an answer and have our ac's delivered.

Local lg service center:
comfort point, satellite garden, phase-II, shop no 1, gokuldham, goregaon (e), mumbai- 65
ph:[protected]/04