LG Electronics — My Lg Tv not Repair | |||
To LG Electronics India Pvt. Ltd Greater Noida Dear Sir/Madam This is to bring in your kind notice that I (Vikas Kumar) am a Customer of LG India Pvt. Ltd. I had purchased a T.V. of Model 21FDSWSEBT and Serial no 702NLLG008640 Under A.M.C. My T.V. had got some issue due to which it was not working properly, I had complained about it to LG India Pvt. Ltd. But employees of the company do not take care of it. I had submitted my TV to the workshop of LG India Service Centre on 14/4/13 and I had talked to the customer care several times but all in Vain they are saying that your TV cannot be repaired and you can have 2000Rs for it. I really admire LG India Pvt. Ltd. products, but this time the behavior of the employs of the company hurt me a lot. In future it would not be possible for me and my friends or relatives to purchase any product of the company. So you are kindly requested to take necessary action about the same or I would be bound to take legal action against the same. Regards: Vikas Kumar Email: [protected]@yahoomail.com Ph: [protected] Complain no –RNA[protected], RNA[protected] Was this information helpful? | |||
 5 Comments | |||
Comments
L.G.INDIA — TV NOT REPAIRED
I had purchased a TV in Dubai and had also paid customs duties for the same. and had entered into a contract with LG India for the same vide service contract number KE 19709 valid from 14/7/2010 to 13/7/2013.I registered a complaint OYN10C9030085 on the 3rd of September 2010 and the LG engineers had attended to the same and said that they were awaiting the spare parts. After two days they said that the spare parts for this model were not available and they would give a replacement.
.After a week they told me that they wanted the original invoice which I provided along with duty receipts from the customs officials and then they said that I had to send them the warranty card. I informed them that the warranty was over and as it was under a service contract all I wanted was my T.V fixed. I also explained in the U.A.E we produce the bills for the warranty and in any case I have given them a copy of the warranty card.
.One of the LG engineers Mr.Thiagarajan called me and told me that they would refund the service contract amount collected and I said this was not correct as they have accepted the contract and even serviced the T.V last year under contract.
My TV is yet to be repaired inspite of complaints and request your help.
Dear Vikas,
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
my problem is not shoutout lg concerned department no response
Dear Vikas,
We are extremely sorry about this delay. We have transferred your details to the concerned branch service manager and your service needs will be addressed shortly.
For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
We are extremely sorry about this delay. We have transferred your details to the concerned branch service manager and your service needs will be addressed shortly.
For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7060
Pending
0
Resolved
4008
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
LG — TV Not repaired
Picture of LG plasma TV not visible. Complaint lodged on 18th dec2009. Service engineer visited on 19th and said would be repaired within 2/3 days. No word from LG after that. It is now 18 days. Calls to the call centre are of no use.