| Address: | Faridabad, Haryana |
Hello sir/mam,
This email is to draw your attention towards such a pathetic service that I have been experiencing from the company LG Electronics, their service agent - Mr. Gaurav:- [protected] came to service my LG semi automatic washing machine and assured us that if we will sign AMC with LG then they will visit and service the product whenever we face the problem and the part will be replaced with no charges, then i signed it and he handed the copy of AMC papers to me. But now when my product needs the service, i called the customer care they register the complaints :- RID[protected], RID[protected], then they sent their service agent and he refused to service the washing machine and said "I will not service this and if you have any other concern then you have to pay for it and furthermore you have to send the machine to the service centre of company for which again you will have to pay charges" I was shocked after listening such words from him, i told him about AMC agreement but he refused and said "talk to that agent who signed it or anyone else in the office as i am not bothered about this AMC". Then I called their Area Service Manager - Mr. Utsav Kumar many times but he did not reply to my calls and even their customer service agents do not answers properly and not book complaints after that. No action is being taken by them till now. Please take strict action against such fraud done by LG in order to get AMC signed by customers by telling lies and provide solution to my problem as soon as possible, so that your action could become the eye opener for the sleeping management of this company and will not dare to cheat consumers again.
Vipul Arora
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