LG Electronics — Not functioning properly

Address:

Tamil Nadu

Letter to LG AC Customer Care Department

SUB: Dissatisfaction of product and services

Pleased to inform you about my dissatisfaction of your product as well as your service.

I have purchased LG Air Conditioner from Next Retail Shop, Redhills on 01st May’2012. Reference to below,

Bill No: 194 Dated:[protected]
Product Code: LSA 5NR2A 1.5 Ton
Product Description: LG A/c: LSA 5NR2A 1.5 Ton
Qty : 1
Amount: 27500.00 (with Everest 4KV DB Stabilizer)

Your product has installed to my address on 02nd May’2012.
At the time of purchase, Dealer has mentioned about 3 free periodic services for your product but no one has attended after purchase. This is my first disappointment.

We registered complaint regarding A/c was nor properly working at 1st Week of March’13 then your technician has attended the fault & stated the reason as “ Gas Leakage in Indoor unit” same has taken to your service station & reinstalled in a few weeks.

After the next day of reinstall, we felt the same problem and again we register the complaint on 25th Mar’13 (Complaint ID: RNA[protected] then your technician examine the fault & stated the reason as “Problem exists in both Indoor & Outdoor unit. Again the both unit has taken to your service station & same got installed last week.

Please be informed that still we are facing the same problem in your product where I lost reliability on your product and totally disappointed since it is very hot summer.

Also note that all my home appliances in office & house are from LG & this is the first time I am facing this issue with your product.

Your service department is always focusing on AMC rather than attending the repair properly.

Request you to take back your product by replacing with new one since repeated service / complaint is totally worthless in this

Regards,
Sangaran B,[protected].
H100, Nathan Subramaniam Colony, Velacherry, Chennai 600 042.