LG Electronics — Not Responding

Address:

South West Delhi, Delhi

Sir,

I purchased a LG split AC last year and for annual service, i called the LG customer care on their toll free no. first on Saturday (April 21) and they gave me a reference no. RNA[protected], and called a couple of times after that also.

I also e-mailed them regarding this. I paste a copy of that mail as well as its reply underneath for your kind convenience.

Up until today, I got no further response from LG Electronics, and now when i tried to talk them again, the customer service executive answered in very imperfect manner, such as "AA JAYENGE ENGINEER, TIME LAGEGA."

Please, kindly do something in this matter

I wrote them earlier:
Sir,

I had called your Customer Care Department at your toll free helpline no. first on last Saturday, April 21, 2012 regarding my split AC that I purchased last year, and they assured me that their engineer who supposed to visit us will call within 24 hours, so on Sunday I waited for the phone call and cancelled all my schedule because of that. But I got no ph call or any other response from u.

After waiting for a day, I called them again and 2 days before today also, but again only an assurance i got nothing and up until now the condition remains same.

I mentioned the details underneath for your convenience, kindly do something.
Complaint no. RNA[protected], on April 21, 2012
ph no. [protected] and [protected]

Dealer:
Apollo Sales Corporation,
Raja puri chowk, opp sec 5, dwarka new Delhi 59.
Invoice no. 3644
date May 3, 2011

Thank you

Reply from LG Electronics:
Dear Customer,

We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.

Yours Sincerely

Ganesh
Customer Service - LG Electronics