[Resolved]  LG Electronics — poor quality hardware and no warranty for that

Address:

Bangalore, Karnataka

Dear Concern,

I purchased LG Optimus Black P970 on 18/02/2012 IMEI NO [protected] for 19,000/- INR and i am facing lot of hardware problems from 2 months back.
Main Problem is charging is not working properly and power button is not working some times.


Because i was not there in Bangalore for sometime i could not able to visit LG customer service from 2 months.
When i visit yesterday to Direct LG Customer Service center , i had below conversation with them.
Me: Sir i am facing these issues please check.
Service person: Yes Sir,
After checking the problem.

Service person: He started telling "Some board track is gone need to replace the board it self .
Me:OK replace the board and give me.
Service person:Sir this problem will not cover in warranty you need to pay 9,500/- INR for this"
Me: I asked why i need to pay , mobile is in Warranty period right.
Service person: Warranty period is only for manufacturing defects from LG company.
Me: Then how come it will go within 6 months.
Service person:May be you used rashly
Me: Sir no chance, For this mobile i paid 19000 on the spot. i was maintaining very safely even i did not take out the mobile cover also.
Service person:No sir , while keeping mobile charging its damaged.
Me:Next min , my question was
1)then without keeping for charge how can i use mobile?? and
2) If we keep for charging the whole Mobile hardware board will damage??
Service person:Yes.
Me: I asked if we keep for charging mobile whole mobile board will damage means then LG mobiles are not capable to use at least one year also??
Service person: you need to ask LG company only.
Me: I asked Then, What is the use of Warranty period of 1 year "while purchasing they will tell sir if anything happens it will cover in 1 year warranty period" like that.
Service person: Sorry sir, You need to pay 9,500/- in order to rectify this. This problem will not cover in Warranty period.
Me: I came out.

Kindly help me out to solve this issue, i had invested 19,000/- INR (That is my one and half month salary) which is not even worth for 8 months.

Regards
Kishora B
Mobile No:[protected]
Email ID: [protected]@gmail.com